It started off that I arrived a few hours early with only one car in the parking lot. I had to pay a $15 fee to get into my room early. They struggled to get my payment to go through because they had to reboot their system several times because nothing was working. Finally, my friend and I took off on our bicycle ride and when we got back later that evening our room was locked from the inside. I went upfront to get some help they just handed me a screwdriver and told me to take it off That this happens all the time. Finally, after we had to break ourselves into our own room, I returned their tools with no sort of compensation.
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酒店回复: Hello Rex, Thank you for staying with us. I'm truly sorry to hear about your disappointing experience. The check-in starts at 1 p.m. You checked in at 7 a.m., and that's why the fee was charged. Apologies, the system encountered a technical issue that day, but has returned to normal operation. Please rest assured that we take your feedback very seriously and will address this issue with our team to prevent such an incident from happening again. Hope you give us a chance to serve you in the future better
5.0分
其他
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The staff was friendly and helpful. Room was clean. We were pulling a horse trailer and we had plenty of parking. The room was clean and we would definitely stay there again if we are ever back in the area.
酒店回复: Thank you very much for staying at Days Inn Maysville, KY
3.0分
其他
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The area was quiet an kept upped outside. The room had more lights that didn't work than worked. The tub held ankle deep water while showering an took a very long time to receive hot water. Water leakage stains on bathroom ceiling. Not as nice as i expected for the brand of motel it represents.
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酒店回复: Thank you for staying at Days Inn. We are glad to inform you that the hot water issue was resolved, and we are looking forward to serving you again in the future
4.0分
其他
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The room was very clean with everything being remodeled, painted, new appliances/fixtures. The only reason i dropped 1 star off was for the water. Im not sure why but sometimes there would be good water pressure, sometimes not but the "hot" water was luke warm at best. The middle night of my stay when getting a shower was nit ideal as it didn't even get to luke warm. With that being said, im sure this will be addressed before i come back in May and i would definitely stay here again.
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酒店回复: Hello Thomas, thank you for staying with us. Sorry for the inconvenience. Thank you for being so patient. The issue has been resolved. We promise to give the best hot shower when you come back in May. Hope to see you again soon
3.0分
家庭亲子
Needs instructions in book about services available at hotel and local restaurants.
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酒店回复: We are sorry to hear from you. There is a local CDI booklet in each room for your convenience, or you can kindly call the front desk clerk for any information you need
4.0分
其他
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The rooms haven’t been updated in a while, but they are very clean and comfortable. The check in process was easy and the front desk attendant was friendly. Overall a nice place to stay for a night.
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酒店回复: Hello Henryetta, thank you for staying with us. I am glad that you found the room clean and comfortable per your needs. Hope to see you again soon
5.0分
其他
It was all about the people and how they worked together with us to render the best stay possible. Informed, knowledgeable and compassionate!
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酒店回复: Hello Archie, thank you for staying with us. Glad to hear that you enjoyed your stay. We will always try our best to provide the best service. Hope to see you again
2.0分
其他
The pool was closed, and our room had no hot water. There was still dirty clothes in our bathroom from a previous person.
3.0分
家庭亲子
No elevator-not informed when making reservation. Room with bugs. Noisy dogs next door.
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酒店回复: Hello Monica, apologize for the issues you encountered in your room. This is not the standard we uphold, and I appreciate you bringing it to our attention. I will address the matter with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to the highest standards. Thank you for bringing these to our attention. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.
总的来说，这是一家适合住一晚或作为中转站的好酒店。
It started off that I arrived a few hours early with only one car in the parking lot. I had to pay a $15 fee to get into my room early. They struggled to get my payment to go through because they had to reboot their system several times because nothing was working. Finally, my friend and I took off on our bicycle ride and when we got back later that evening our room was locked from the inside. I went upfront to get some help they just handed me a screwdriver and told me to take it off That this happens all the time. Finally, after we had to break ourselves into our own room, I returned their tools with no sort of compensation.
The staff was friendly and helpful. Room was clean. We were pulling a horse trailer and we had plenty of parking. The room was clean and we would definitely stay there again if we are ever back in the area.
The area was quiet an kept upped outside. The room had more lights that didn't work than worked. The tub held ankle deep water while showering an took a very long time to receive hot water. Water leakage stains on bathroom ceiling. Not as nice as i expected for the brand of motel it represents.
The room was very clean with everything being remodeled, painted, new appliances/fixtures. The only reason i dropped 1 star off was for the water. Im not sure why but sometimes there would be good water pressure, sometimes not but the "hot" water was luke warm at best. The middle night of my stay when getting a shower was nit ideal as it didn't even get to luke warm. With that being said, im sure this will be addressed before i come back in May and i would definitely stay here again.
Needs instructions in book about services available at hotel and local restaurants.
The rooms haven’t been updated in a while, but they are very clean and comfortable. The check in process was easy and the front desk attendant was friendly. Overall a nice place to stay for a night.
It was all about the people and how they worked together with us to render the best stay possible. Informed, knowledgeable and compassionate!
The pool was closed, and our room had no hot water. There was still dirty clothes in our bathroom from a previous person.
No elevator-not informed when making reservation. Room with bugs. Noisy dogs next door.