酒店回复: Thank you for taking the time to share your feedback about your recent stay at the AC Hotel Downtown Tucson. I’m truly sorry to hear that we did not meet your expectations and that there were several aspects of your stay that fell short.I apologize for the inconvenience you experienced with the delayed room availability. I understand how frustrating it can be to wait longer than anticipated, and I’m sorry that we didn’t have a room ready by the scheduled check-in time.Regarding the room amenities, I regret that the information about the hotel and local area was not provided as expected. We aim to offer comprehensive information to help our guests enjoy their stay, and I’m disappointed that this was overlooked. I also apologize for the lack of comfortable seating and any issues with housekeeping. Your comments will be addressed with our team to ensure that improvements are made.It’s encouraging to hear that you found our staff personable and polite. We will certainly share your kind words with them, as they strive to provide the best service possible.Thank you again for your feedback. It helps us to improve and ensure a better experience for future guests. Best Regards,
酒店回复: Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our staff and enjoyed your stay overall. We apologize for the random sock behind the chair—our housekeeping team strives for thoroughness, and we’ll make sure they’re aware so we can catch those small details in the future. We're glad you'd consider staying with us again and look forward to welcoming you back soon!
酒店回复: Thank you for sharing your feedback with us. I apologize for the inconveniences you experienced during your stay, from the room key and parking issues to the comfort of the room. I understand how frustrating it must have been to encounter these problems.We strive to maintain a secure environment for our guests, but I will share your comments regarding the elevator access and other aspects of your stay to ensure we find the right balance between convenience and security. Additionally, I’m sorry that the room amenities, including the pillows, sheets, and toilet design, didn’t meet your expectations. Your feedback will help us make improvements where needed.We value your input and hope you will give us another chance to provide a better experience on your next visit.
夜间噪音过大
他们给了我们一个房间，但周四和周五晚上我们直到凌晨 2 点才能睡觉，因为周围酒吧的噪音太大了。演出结束后，距离酒店仅一个街区的火车噪音仍在继续。他们也没有更换浴室毛巾，所以我不得不要求他们更换。
床很舒服，但又吵又臭
酒店不错，达到了预期效果。那天晚上我们去那里参加音乐演出。我们做好了附近舞厅会很吵的准备，但没想到音乐真的这么吵。音乐终于在凌晨2点停止了。最烦人的是他们卫生间的马桶里充满了下水道的气味。我们关上卫生间的门就能闻到。除此之外，一切都很好。床很舒服，而且离我们演出的场地也很近。
好
酒店的一切都很好。我喜欢它的位置，因为一切都很近，比如吃饭的地方、散步的地方等等。
糟糕的酒店，出于原则，我以后不会再住这里了。我刚到酒店时，工作人员很友好，但我多次去前台寻求帮助，却始终无人值守——有几次不得不等了十分钟才有人回来。但这还不是最糟糕的部分。
我来城里出差，抵达的当晚和几个熟人一起吃了晚饭。回到房间，我发现床头柜上放着一枚10美分的耳塞，我猜想这是为了应对人来人往的场景，毕竟酒店在市中心。“没什么大不了的，”我心想，我在纽约住了几年，想睡觉的时候有点噪音不会打扰我。然而，凌晨1点，我被酒店隔壁一家露天夜总会的喧闹音乐吵醒，才发现我的假设是错误的。我戴上了便宜的耳塞，但低音实在太响了，直到凌晨2点半才得以入睡。当我打电话到前台告知他们隔壁有个户外夜总会时（事后我为自己讽刺的语气感到内疚，当时我正困倦又暴躁），前台员工回复说：“我们非常清楚这一点。”
这说明两点：(1) 他们以前也收到过类似的投诉；(2) 尽管他们知道这个问题，但他们根本没有提前告知客人任何不便之处。网站上没有任何地方列出这个问题，客人入住时也没有任何警示标志，办理入住的工作人员也对此只字未提；你
靠近图森的夜总会
体验不错，服务也不错。不含早餐，而且由于周围都是酒吧和餐厅，周末可能会比较吵。
不错，但是工作人员很糟糕，问题很多，我只住了一晚，他们就想收我五晚的房费。
总体来说，这次入住体验很棒！干净、友好、交通便利。唯一不太满意的是车库是上坡的，不过这已经是无法改变的了。尽管如此，停车位还是很大很宽敞，停车很舒服！
入住时间是下午3点。我们在大堂等到4点才终于准备好一个房间。房间里没有酒店、周边区域或其他信息，例如餐厅、商店等信息。房间里没有舒适的椅子。双人房里有一把椅子，可以让你坐在地上，还有一把椅子可以放在桌子上。客房服务人员没有更换当天快用完的物品。年轻的工作人员很亲切、礼貌，并尽力提供帮助。他们是最棒的。总的来说，这次住宿不值这个价钱。
近乎完美
除了房间里灯边椅子后面那只乱扔的袜子外，一切都看起来干净整洁。总的来说，一切都很好。所有员工都非常友好，乐于助人。很棒的地方，还会再来的。
首先，我们的房间钥匙无法在他们的电脑上扫描，然后他们给了我们一张停车扫描单，但这张单子根本没用。安保有点太严格了。你得用房卡才能用电梯。不喜欢方形的厕所。枕头很糟糕，床单感觉很廉价。