酒店回复: Dear Bernadette,Thank you for choosing Home2 Suites by Hilton Columbia Downtown and for taking the time to share your valuable feedback with us. While we're sorry you had parking concerns, we're happy our team was able to address them. Your kind words regarding our fantastic service, spotless accommodations, and delicious breakfast are greatly appreciated and will be shared with our team internally. We look forward to welcoming you back on future trips to Columbia.
酒店回复: Dear Dan,We'd like to extend our sincerest apologies for your experience. Please know this is not representative of a typical stay with us, and we'll address this feedback internally to ensure improvements in these areas. We hope you'll consider giving us another chance to demonstrate our dedication to your complete satisfaction. Thank you for bringing this to our attention.
5.0分
家庭亲子
原文
翻译提供方：Google
优点：去我们要去的地方很方便。
缺点：停车场非常满，而且不得不停在两辆车之间的狭窄空间里（我开的是2020款Ram 1500）。
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酒店回复: Dear John,Thank you for being our guest during your time in Columbia. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Your input about our parking situation is greatly appreciated and will be shared internally for further consideration, as we are always seeking ways to improve. Take care, and we hope you return soon.
4.0分
其他
原文
翻译提供方：Google
很棒的周末
哥伦比亚之旅很愉快。床很舒服，房间里有我们需要的一切。楼下的咖啡很美味。一切都近在咫尺。
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酒店回复: Dear Vicki,We were delighted to host your recent weekend at Home2 Suites by Hilton Columbia Downtown. It's wonderful to hear you had an enjoyable experience and that you appreciated our comfortable and fully-equipped accommodations, as well as welcomed our convenient location. Thank you for your kind comments, and we hope to have the opportunity to welcome you back the next time you're in the area.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员很棒。他们快速便捷地为我们办理了入住手续；每当我们需要帮助或有疑问时，他们总是乐于助人。
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酒店回复: Dear Michelle,Thank you for providing your review. It's wonderful to hear that our team provided you with warm hospitality during your stay. Your kind words will be shared, and we look forward to welcoming you back again soon to Home2 Suites by Hilton Columbia Downtown.
4.0分
其他
原文
翻译提供方：Google
他们提供免费早餐和单独付费的自助早餐。两者都没有明确标示，所以容易让人混淆。
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酒店回复: Dear David, We are very sorry for any confusion regarding our breakfast offerings. Rest assured, we will ensure our policies are made clear to guests going forward. We hope that the rest of your stay was pleasant and that you'll consider returning for a truly exceptional stay in the future.
2.0分
其他
原文
翻译提供方：Google
架子很久没打扫了。一股霉味弥漫。灯罩上还裹着保鲜膜。淋浴间很脏。
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酒店回复: Dear Tamara,Thank you for your feedback. We appreciate your insights and apologize for any lapse in cleanliness you experienced. Rest assured that your comments have been shared with our team. It would be an honor to receive another chance to impress you!
4.0分
家庭亲子
原文
翻译提供方：Google
位置优越，靠近大学，房间可以更干净一些，但不要有宠物的味道。
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酒店回复: Dear Marlana,It was nice having you stop by, and we are glad that our convenient location worked well for you. Also, we've noted your comments regarding our accommodations, and we will work to correct any issues swiftly. Thank you for visiting, and we hope to see you again soon!
没想到早餐会这么好，酒吧的食物更是出乎意料的棒。
酒店本身很棒，干净整洁，热情好客。工作人员一流，友好礼貌，乐于助人。日夜班。早餐选择丰富，厨师热情友好。
双拼酒店的停车位可能有点令人担忧，很快就满了，但当被问及安全问题时，工作人员会尽量减少担忧。
房间有异味，虽然酒店说隔天打扫一次，但因为长时间的住宿，房间只打扫了一次。我们确实要求打扫房间，但只打扫了一次。
我们入住期间，早餐区的工作人员非常友善。
早餐是冷鸡蛋和鸡蛋三明治
这是我用过的最差的淋浴，水压太低了。要花很长时间才能出热水，也洗不掉肥皂。房间里唯一舒适的椅子上的乙烯基扶手已经磨损了。橱柜黏糊糊的，水槽排水太慢，会倒流。
优点：去我们要去的地方很方便。
缺点：停车场非常满，而且不得不停在两辆车之间的狭窄空间里（我开的是2020款Ram 1500）。
很棒的周末
哥伦比亚之旅很愉快。床很舒服，房间里有我们需要的一切。楼下的咖啡很美味。一切都近在咫尺。
工作人员很棒。他们快速便捷地为我们办理了入住手续；每当我们需要帮助或有疑问时，他们总是乐于助人。
他们提供免费早餐和单独付费的自助早餐。两者都没有明确标示，所以容易让人混淆。
架子很久没打扫了。一股霉味弥漫。灯罩上还裹着保鲜膜。淋浴间很脏。
位置优越，靠近大学，房间可以更干净一些，但不要有宠物的味道。