酒店回复: ¡Gracias por su estancia con nosotros! ¡Nos alegra mucho que haya disfrutado del parque acuático!
5.0分
其他
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Everything was very good. The staff would send you messages just to check on you to make sure everything was going well which I thought was impressive. If there was one downfall maybe it was the breakfast could’ve been a little bit better but overall I’m very happy with my stay
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酒店回复: Thank you for staying with us at the Home2 Suites! I appreciate you taking your time to leave us a fantastic review as well as helpful feedback! I hope that you enjoyed the rest of your time in the area as well. Thank you again!
5.0分
其他
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Everything about our stay was wonderful! The breakfast was great, lots of options, and the room was big enough for our family of 5 and very clean. The waterpark was very easy to get to, and lots of fun!
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酒店回复: Thank you for staying with us at the Home2 Suites! We are glad that you enjoyed your stay and appreciate the amazing review!
5.0分
商务出差
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The bed was one of the most comfortable beds I have slept on in a hotel recently. The rooms were spacious and clean, and the breakfast had a lot of great options! We had a men’s college soccer team with us and we all had a great time at the water park! We were very pleased with our stay!
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酒店回复: Thank you for staying with us at the Home2 Suites! We are so glad that you enjoyed your stay here, the comfy bed and the waterpark! We hope you and your team had safe travels home and wish them luck on the rest of their season!
1.0分
其他
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Up half the night with noise from people at the fire pit. Went to complain to front desk twice. Noise continued into the we hours. Very loud. Also no cold water either.
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酒店回复: Thank you for staying with us at the Home2 Suites. I apologize that your stay was not as pleasant as it should have been and I appreciate you leaving constructive feedback. I hope that you enjoyed the rest of your time in the Black Hills, and I wish you safe future travels.
5.0分
家庭亲子
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The waterpark access was a big plus, but also the customer service and well maintained facilities were amazing. Walking into the lobby it just smelled clean and fresh as did our room. It was so welcomed after a 10 hour day of driving!!
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酒店回复: Thank you very much for staying with us and leaving us a fabulous review! We are so glad to hear that you enjoyed your time here!
3.0分
家庭亲子
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Overall my stay at the hotel was very pleasent. The room was clean,the amenities were great, and staff (with one exception) were friendly and helpful. Unfortunately, i had a disappointing experience withone of the front desk staff, McKenzie. I found her to be unapproachable, unprofessional and unnecessarily rude during our interaction, which really stood out agaisnt the otherwise excellent service at the hotel. I hope management adresses this issue, as first impressions and front desk sevice are a key part of any guest experince.
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酒店回复: Thank you very much for staying with us and taking your time to leave a review. I apologize for the experience that you had with McKenzie, and her and I have discussed it as well. I am very happy to hear that the rest of your stay went well! Thank you again for leaving feedback and I wish you safe future travels!
3.0分
其他
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Service was great. Water park needs work
Service was excellent. The girl working the front was kind, helpful and able to share knowledge of the area for us. She was very kind to my 13yo son when he called down to ask questions about the water park. Water park was a disappointment. It was overcrowded, not enough lifeguards. People were rude and it was not safe due to this. My son ended up having another child slide down a slide on to him and he scraped his arm up.
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酒店回复: Thank you for staying with us at the Home2 Suites! We appreciate your feedback on your stay, and I will be sure to pass it along to the waterpark as well. Thank you again!
5.0分
其他
Toodler paradise
Great hotel, breakfast was just okay but being comfotable with a toddler was amazing!
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酒店回复: Thank you very much for staying with us! We are glad you enjoyed your time here!
3.0分
其他
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Disappointed
Usually our go to hotel is home2 but the rapid city hotel was not up to standard. The front desk lady was not very friendly, housekeeping did not do a great job. Bedding wasn’t put on correctly and no attention to detail. The floors in the rooms could use a cleaning as well as teach the staff to properly clean the shower/tub. Pink around the drain. The coffee area out in the main area was not kept up. The one positive was access to the inside water park! Do not recommend staying here.
水上乐园😍
Everything was very good. The staff would send you messages just to check on you to make sure everything was going well which I thought was impressive. If there was one downfall maybe it was the breakfast could’ve been a little bit better but overall I’m very happy with my stay
Everything about our stay was wonderful! The breakfast was great, lots of options, and the room was big enough for our family of 5 and very clean. The waterpark was very easy to get to, and lots of fun!
The bed was one of the most comfortable beds I have slept on in a hotel recently. The rooms were spacious and clean, and the breakfast had a lot of great options! We had a men’s college soccer team with us and we all had a great time at the water park! We were very pleased with our stay!
Up half the night with noise from people at the fire pit. Went to complain to front desk twice. Noise continued into the we hours. Very loud. Also no cold water either.
The waterpark access was a big plus, but also the customer service and well maintained facilities were amazing. Walking into the lobby it just smelled clean and fresh as did our room. It was so welcomed after a 10 hour day of driving!!
Overall my stay at the hotel was very pleasent. The room was clean,the amenities were great, and staff (with one exception) were friendly and helpful. Unfortunately, i had a disappointing experience withone of the front desk staff, McKenzie. I found her to be unapproachable, unprofessional and unnecessarily rude during our interaction, which really stood out agaisnt the otherwise excellent service at the hotel. I hope management adresses this issue, as first impressions and front desk sevice are a key part of any guest experince.
Service was great. Water park needs work
Service was excellent. The girl working the front was kind, helpful and able to share knowledge of the area for us. She was very kind to my 13yo son when he called down to ask questions about the water park. Water park was a disappointment. It was overcrowded, not enough lifeguards. People were rude and it was not safe due to this. My son ended up having another child slide down a slide on to him and he scraped his arm up.
Toodler paradise
Great hotel, breakfast was just okay but being comfotable with a toddler was amazing!
Disappointed
Usually our go to hotel is home2 but the rapid city hotel was not up to standard. The front desk lady was not very friendly, housekeeping did not do a great job. Bedding wasn’t put on correctly and no attention to detail. The floors in the rooms could use a cleaning as well as teach the staff to properly clean the shower/tub. Pink around the drain. The coffee area out in the main area was not kept up. The one positive was access to the inside water park! Do not recommend staying here.