酒店回复: Dear William,We are thrilled to hear that you had a wonderful stay with us at Hampton Inn & Suites Fayetteville! We are delighted that you experienced no hassles during your time with us. Our team works hard to ensure a smooth and enjoyable stay for all our guests.We are happy to provide a hot, buffet style breakfast featuring meats, eggs, and all of your southern favorites, so we are glad to hear that you enjoyed it. Your positive feedback is truly appreciated as it lets us know that we are exceeding expectations.If there are any areas where we can improve, please do not hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We are grateful for your kind words and look forward to having you stay with us again in the future. Thank you for choosing Hampton Inn & Suites Fayetteville as your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
4.0分
其他
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Everything was great except for the fact that it was only October 4 and the pool was already closed. We come from the north so it was very disappointing to have it closed already.
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酒店回复: Dear Suzanne,We are pleased to hear that you enjoyed your stay at Hampton Inn & Suites Fayetteville. We appreciate your positive feedback on our accommodation and services. We are sorry to hear that the pool was closed during your stay, but please note that the seasonal closure is necessary for maintenance and safety purposes. We hope this did not detract too much from your overall experience. We understand your disappointment and will take your feedback into consideration for future seasons. We look forward to welcoming you back for a future stay. We look forward to seeing you soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
1.0分
家庭亲子
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Omg. What a nightmare. After driving 10 hours from Florida all we wanted to do was check in (pre-reserved through *******), get food and go to bed. The card readers were not working and card after card was declined even though I knew there was credit and money in my bank account. The two staff at the counter acted like it was us- statingt hat basically there was nothing they could do and that there was no manager available. Only when several other people tried to check in and had the same issue did they call for assistance and attempt to have the situation fixed. We left tired of waiting and ended up eating taco bell since cracker barrel closed while we were dealing with the hotel staff wasting our time. When we came back we were able to get our keys but received no apologies about the inconvenience (earlier they also remained factual and unapologetic about the inconvenience).
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酒店回复: Dear Melissa,Thank you for taking the time to share your experience. Please accept our sincerest apologies for the frustration you encountered upon arrival. Unfortunately, Hilton’s credit card processing system was unexpectedly down for several hours that evening, which caused check-in delays across many properties. We realize how exhausting this must have been after a long day of travel, and I am truly sorry that this disrupted your evening and dining plans.We also regret that our team did not convey the situation more clearly or provide a more empathetic response in the moment. This is not the level of hospitality we strive to deliver.If you would like to discuss your experience further, please feel free to reach out directly to our General Manager, Byron McNeil, who would welcome the opportunity to speak with you personally.Thank you again for your feedback. We hope to have the chance to restore your trust on a future visit.Sincerely,Management TeamHampton Inn & Suites Fayetteville
5.0分
其他
Clean room, nice showers, and a great breakfast no complaints at all, staff were super nice provided a nice sleep with no noise around us
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酒店回复: Dear William,We are thrilled to hear that you had such a positive experience during your stay at Hampton Inn & Suites Fayetteville. It's wonderful to hear that you found your room clean, the showers nice, and enjoyed a great breakfast. We are pleased that our staff provided excellent service and that you were able to enjoy a peaceful night's sleep. We are happy to provide a hot, buffet style breakfast featuring meats, eggs, and all of your southern favorites. Thank you for taking the time to share your feedback with us. We are grateful for your kind words and we hope to welcome you back for another fantastic stay in the future. We look forward to seeing you soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
5.0分
家庭亲子
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Large room, very quiet. The bed was super comfortable and the breakfast had many options. They served warm chocolate chip cookies in the afternoon which was a treat.
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酒店回复: Dear Tami,We are delighted to hear that you enjoyed your stay at Hampton Inn & Suites Fayetteville! We are pleased to hear that you found your room to be spacious and quiet, and that you had a comfortable night's sleep. Our team takes pride in providing a variety of breakfast options to start your day off right, and we are happy to hear that you enjoyed it. It's wonderful to know that you were able to indulge in warm chocolate chip cookies in the afternoon - it's a little treat we love to provide for our guests.Our team works hard to ensure that our guests have an exceptional experience, and it's rewarding to hear that our efforts are appreciated. Thank you for choosing to stay with us. We look forward to welcoming you back soon for another enjoyable stay at Hampton Inn & Suites Fayetteville!Sincerely,Management TeamHampton Inn & Suites Fayetteville
5.0分
其他
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Second stage just as good as first
This is our second time staying in this hotel and it was once again a great day. The hotel staff are very friendly, especially the employees that work in the breakfast area are always making sure that there is enough food and that folks have what they need.
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酒店回复: Dear Lili,We are thrilled to hear that you enjoyed your second stay with us at Hampton Inn & Suites Fayetteville! We are delighted that our friendly staff, especially those in the breakfast area, ensured you had a great experience. We are happy to provide a hot, buffet style breakfast featuring meats, eggs, and all of your southern favorites.Thank you for your kind words and for choosing to stay with us again. We appreciate your feedback and look forward to exceeding your expectations on your next visit. We look forward to seeing you soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
5.0分
情侣出游
Great hotel. Super helpful staff, clean, quiet, beautiful room. Bed was so comfortable. Spacious, clean & lovely room. Large bathroom. Highly recommend.
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酒店回复: Dear Susan,We are thrilled to hear that you had such a fantastic experience at our Hampton Inn & Suites Fayetteville. We are delighted that you found our staff to be super helpful and that you enjoyed our clean, quiet, and beautiful room. It's wonderful to hear that you found the bed to be so comfortable and that you appreciated the spacious and lovely room, as well as the large bathroom.We are grateful for your recommendation and are thrilled that you had such a positive experience with us. We look forward to welcoming you back for another stay soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
5.0分
其他
Great place to stay
The front desk staff were amazing! The room was super clean and the breakfast was delicious!
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酒店回复: Dear Maryann,We are thrilled to hear that you enjoyed your stay with us at Hampton Inn & Suites Fayetteville! It's great to know that our front desk staff provided excellent service and that your room was impeccably clean. We are happy to provide a hot, buffet style breakfast featuring meats, eggs, and all of your southern favorites. Your feedback is truly appreciated, and we can't wait to welcome you back for another fantastic stay. We look forward to seeing you soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
3.0分
其他
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I appreciated the large, well lit parking lot. My room was clean and stylishly updated since my last visit to the same hotel. However, the elevator I took when I arrived had trash on the floor when I checked in at 10 pm. The same trash, in the same location when I returned to the elevator at 9 am the next morning. The free breakfast was a disappointment. By 9 am most of the food, especially the potatoes, were gone; the attendant told me they had no more. Why advertise breakfast from 6 am to 1 am without enough food for that period? The staff in the kitchen area behind the food area played loud music -- at 9 am. I could not stay and drink my coffee at the nearby tables because the early morning music was simply annoying.
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酒店回复: Dear Anselmo,We appreciate your detailed feedback. We are glad to hear that you enjoyed the clean, stylish room and ample parking. However, we apologize for the issues you encountered with the elevator cleanliness and breakfast experience. Rest assured, we will address these concerns with our team to ensure a more enjoyable stay for our guests. We are happy to provide a hot, buffet style breakfast featuring meats, eggs, and all of your southern favorites. We look forward to seeing you soon at your home away from home!Sincerely,Management TeamHampton Inn & Suites Fayetteville
Trip.com 的服务太差劲了。如果你遇到任何问题，他们根本不会帮你解决，也不会退款，即使预订被取消了也一样。千万不要用他们的服务，有很多其他平台更关心客户。
沒有麻烦。
Everything was great except for the fact that it was only October 4 and the pool was already closed. We come from the north so it was very disappointing to have it closed already.
Omg. What a nightmare. After driving 10 hours from Florida all we wanted to do was check in (pre-reserved through *******), get food and go to bed. The card readers were not working and card after card was declined even though I knew there was credit and money in my bank account. The two staff at the counter acted like it was us- statingt hat basically there was nothing they could do and that there was no manager available. Only when several other people tried to check in and had the same issue did they call for assistance and attempt to have the situation fixed. We left tired of waiting and ended up eating taco bell since cracker barrel closed while we were dealing with the hotel staff wasting our time. When we came back we were able to get our keys but received no apologies about the inconvenience (earlier they also remained factual and unapologetic about the inconvenience).
Clean room, nice showers, and a great breakfast no complaints at all, staff were super nice provided a nice sleep with no noise around us
Large room, very quiet. The bed was super comfortable and the breakfast had many options. They served warm chocolate chip cookies in the afternoon which was a treat.
Second stage just as good as first
This is our second time staying in this hotel and it was once again a great day. The hotel staff are very friendly, especially the employees that work in the breakfast area are always making sure that there is enough food and that folks have what they need.
Great hotel. Super helpful staff, clean, quiet, beautiful room. Bed was so comfortable. Spacious, clean & lovely room. Large bathroom. Highly recommend.
Great place to stay
The front desk staff were amazing! The room was super clean and the breakfast was delicious!
I appreciated the large, well lit parking lot. My room was clean and stylishly updated since my last visit to the same hotel. However, the elevator I took when I arrived had trash on the floor when I checked in at 10 pm. The same trash, in the same location when I returned to the elevator at 9 am the next morning. The free breakfast was a disappointment. By 9 am most of the food, especially the potatoes, were gone; the attendant told me they had no more. Why advertise breakfast from 6 am to 1 am without enough food for that period? The staff in the kitchen area behind the food area played loud music -- at 9 am. I could not stay and drink my coffee at the nearby tables because the early morning music was simply annoying.