酒店回复: Thank you for the review, Rodger. I apologize that your stay was not up to our standards with the room not being ready and staff interactions. We want all our guests to have a great stay when they are here. We are glad to hear that you did find the hotel and room to be nice. We hope you will give us another chance to show our great hospitality then next time you are in Pittsburg.
酒店回复: Jason, thank you for the great review. We are glad you enjoyed your stay and our friendly staff. We hope to see you again at the Hampton Inn and Suites Pittsburg Kansas Crossing ******.
2.0分
其他
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Went to check in at 630 and room was not ready. The gentleman At front desk was very apologetic but we waited for over an hour for room to be ready with no compensation.
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酒店回复: Brooke, thank you for the review. We apologize for the inconvenience of your room not being ready at check-in time. We hope you will give us another chance the next time you are in the Pittsburg area.
5.0分
情侣出游
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The room was very nice and clean. It was much larger than expected. The free breakfast with the stay was better than most hotels. We didn’t like we had to wait exactly for check in without front desk checking to see if one was available, it was only an hour early. We understand rules but they could have checked. No big deal really. We enjoyed our time at the Kansas Crossing and our overall experience with the hotel was very good.
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酒店回复: Thank you for the 10 out of 10 rating. I'm sorry that early check-in was not available for your stay. We hope to see you again at the Hampton Inn and Suites Pittsburg Kansas Crossing.
4.0分
其他
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I got a room for my kids for my son’s birthday. The pool and hot tub were out of service which is my son’s favorite part and I didn’t see anything about it when I reserved the
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酒店回复: Jayden, thank you for the review. I apologize that our pool renovations caused issues with your stay. We hope you can come back soon and enjoy the pool now that it is back open.
1.0分
其他
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The hotel was a disappointment, dirty shower, ripped window covers. Room above us was noisy entire stay. Staff was less than sympathetic, basically just said sorry. Will not be coming back or recommending them
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酒店回复: I'm sorry that your stay was not up to expectations. We will be getting with our staff about the issues you had. We hope someday you will give us another chance in the future.
3.0分
家庭亲子
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Have stayed before with no issue at all. However, this trip we had quite an ant problem in our room. Still overall good stay. Just didn’t feel as “clean” this time.
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酒店回复: April, thank you for taking the time do a review. We are sorry your stay wasn't up to our standards. We will be getting with our staff to address the issues. We hope you will give us another chance to show our great service the next time you are in the area.
1.0分
商务出差
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Pittsburgh Ks
The front desk gal was very rude my room was suppose to be on first floor due to health reasons but had to take a third floor room the person was very rude will not stay here again if I had not already paid for it I would have left
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酒店回复: I am sorry your stay with us was not a good experience. Our systems being down at the time did cause some issues but that is no excuse for the desk agent to not be as accommodating as possible. We will be talking to her and issuing you some Hilton Honors points for the inconvenience.
1.0分
其他
My stay was fine until the welts started showing from the bed bugs I received from my stay.
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酒店回复: Dear Candi, We are sorry to hear that your stay was not good. I will relay this information to our housekeeping team. We strive for excellence. Thank you for the review and for choosing Hampton Inn and Suites. We look forward to hosting you again if you are in the Pittsburg/Joplin area.
我5点半到酒店，房间还没准备好。入住时间是4点……前台明显很粗鲁，根本不在乎。好几个人的房间都没准备好。经理人很好，但对房间还没准备好这件事不以为然。酒店不错，房间也不错，而且很干净。我预订时还优惠了40美元。
半夜火警响了，前台却不回答是否真的发生了火灾，这让我很不开心。他们撒谎说这是凌晨 1 点到 3 点之间的“测试”，但没有人会做这样的“测试”，尤其是如果住客有心脏问题的话。从法律上讲，酒店必须告知所有住客将进行测试。我们之前曾表示，由于酒店撒谎，我们不会在那里住满剩余的已付房费，但第二天退房时才发现真相，原来是孩子们在一家应该禁止吸烟的酒店里吸电子烟。我个人希望我们不会再住在那里，如果不得不再住，我们希望夜班员工没有这样欺骗我们。这是我们遇到过的最不体贴的员工。
这真是一块隐藏的宝地，有很多好玩的地方。工作人员总是热情友好，乐于助人，即使是新手，**也总是乐于助人。我已经在这里住过几次了，以后还会再来。
Went to check in at 630 and room was not ready. The gentleman At front desk was very apologetic but we waited for over an hour for room to be ready with no compensation.
The room was very nice and clean. It was much larger than expected. The free breakfast with the stay was better than most hotels. We didn’t like we had to wait exactly for check in without front desk checking to see if one was available, it was only an hour early. We understand rules but they could have checked. No big deal really. We enjoyed our time at the Kansas Crossing and our overall experience with the hotel was very good.
I got a room for my kids for my son’s birthday. The pool and hot tub were out of service which is my son’s favorite part and I didn’t see anything about it when I reserved the
The hotel was a disappointment, dirty shower, ripped window covers. Room above us was noisy entire stay. Staff was less than sympathetic, basically just said sorry. Will not be coming back or recommending them
Have stayed before with no issue at all. However, this trip we had quite an ant problem in our room. Still overall good stay. Just didn’t feel as “clean” this time.
Pittsburgh Ks
The front desk gal was very rude my room was suppose to be on first floor due to health reasons but had to take a third floor room the person was very rude will not stay here again if I had not already paid for it I would have left
My stay was fine until the welts started showing from the bed bugs I received from my stay.