酒店回复: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you and your family had such a memorable stay with us.Being perched on the cliffs of Uluwatu, we take great pride in those panoramic, refreshing views from our balconies, and it is heartening to know they left such a lasting impression on you. We are especially delighted to hear that your son had a blast in our infinity pool—it is truly the heart of our resort.Our team strives to provide superb service that matches the natural beauty of our surroundings, and we cannot wait to welcome you all back in the near future.Warmest regards,Okta ViandraDirector of Operations
酒店回复: Gemini saidThis is a very honest and practical review. On Ctrip, the mention of a lack of Chinese-speaking staff is a significant piece of feedback that you should address with "service recovery" language—showing you are listening and improving.At the same time, it's great to highlight the scooter rental and paragliding as unique, adventurous ways to experience Uluwatu.Option 1: English ResponseSubject: Adventure Awaits in Uluwatu!Dear Valued Guest,Thank you for your fantastic review and for choosing our cliffside resort for your Bali adventure.We are so glad you enjoyed our panoramic ocean views and found our scooter rental service convenient for exploring the paragliding sites and scenic cliff roads. It’s also wonderful to hear that our breakfast started your days on a high note.We sincerely appreciate your honest feedback regarding Chinese-speaking staff. Please rest assured that we are actively working on enhancing our language capabilities to better serve our international guests. In the meantime, our team remains dedicated to providing the most helpful service possible through our digital concierge and translation tools.We look forward to welcoming you back for an even smoother stay in the future!Warmest regards,Okta ViandraDirector of Operations
酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. While we regret that the rainy weather during your stay prevented you from enjoying our panoramic sunset views, we believe that our exclusive hilltop location offers a unique and tranquil sanctuary that defines the luxury of Uluwatu. Our resort is designed to provide a consistent 5-star experience and a peaceful escape from the busy city, and we take your comments regarding the room facilities as a valuable opportunity for our ongoing maintenance and refinement. We hope to have the pleasure of welcoming you back soon to experience the full beauty of our clifftop home.Warm regards,Okta ViandraDirector of Operations
酒店回复: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you found our resort to be a quiet and pristine sanctuary for your getaway.Providing a balance of relaxation and engagement is our top priority, so we are delighted that you enjoyed our wide range of activities and classes. A special thank you for your shout-out to our Kids' Club team! It is our mission to ensure our younger guests have an unforgettable adventure, giving parents the well-deserved peace of mind to fully unwind and enjoy the tranquility of Uluwatu.Our team takes great pride in their excellent service, and they will be heartened to know their willingness to help made your stay even more special.We look forward to welcoming you and your family back for more memorable moments very soon!Warmest regards,Okta ViandraDirector of Operations
Check out 时候前台Cinya？想要多收2000，原因是她同事一开始少收了？和多少没关系理由很牵强！虽然最后她说没关系但奇怪的结束了。除此以外别的工作人员都很友善且礼貌积极～
展开
酒店回复: Dear Valued Guest,Thank you for your wonderful and thoughtful review. We are so glad to hear that you had a great experience with us, and that you enjoyed the food, service, and activities we offer. It's also fantastic to know that our team, especially Angga at the bar, was able to make your stay even more special. Your kind words mean a lot to us, and we will certainly share your feedback with the team. We hope to welcome you back for another relaxing and enjoyable holiday in the near future!Best regards,Okta ViandraDirector of Operations
酒店回复: Dear Valued Guest,Thank you for your review. We’re happy you enjoyed our Uluwatu cliffside location, the shuttle to Pandawa Beach, and our breakfast selection.We also appreciate your feedback about the facilities and in-room amenities, and we have shared it with our team for ongoing improvements.Best regards,Okta ViandraDirector of Operations
下次有机会一定会再去的酒店，超级棒的服务，加特别优美的环境，坐落在山顶，站在阳台远眺，不仅美景尽收眼底，还让人特别心旷神怡。儿子非常喜欢这里的无边泳池。
非常好的体验，虽然没得沙滩，但是可以远眺大海。印尼🇮🇩的海滩都不咋地。关键可以租摩托车，去悬崖之路和滑翔伞基地。150k可以租一天。早餐不错，唯一不足就是没有中文服务，稍有不便。
非常好的酒店 非常适合度假 早餐品种很丰富 酒店配套设施非常好 游玩项目很多 无边泳池体验很好 强烈推荐 大家来乌鲁瓦图可以考虑入住
房间设施比较老旧，在山顶上，位置属实不太方便
天气好的话景观应该不错，还可以欣赏日落
下雨天的话最多就值 300
房间打扫特别干净，很安静的度假酒店，课程活动特别多，可以满足大人孩子需求，服务很好，有求必应。特别表扬儿童俱乐部，完全解放大人，
我不知道之前有人评论说设施陈旧是怎么来的，我觉得一切都非常美好，餐厅好吃，服务到位且真诚贴心，每天有不一样的活动，西餐厅的驻唱歌手和印尼餐厅的表演都很精彩，尤其喜欢在酒吧区域叫Angga的男孩子，在情绪低落给予了非常多的安慰然后帮忙解决了问题。房间又是安静令人享受的。我渡过了非常美好的假期～！
Check out 时候前台Cinya？想要多收2000，原因是她同事一开始少收了？和多少没关系理由很牵强！虽然最后她说没关系但奇怪的结束了。除此以外别的工作人员都很友善且礼貌积极～
酒店位于乌鲁瓦图核心区域，在山崖上能俯瞰海边。酒店设施有点年代感，房间内设施不算很新。有bus直接到潘达瓦海滩。酒店早餐很不错，属于自助式有万豪的风格。样式很多供客人选择。
浴缸和门锁有些问题，感谢wiwin女士的帮助
酒店位于乌鲁瓦图的山顶，景色很棒但酒店周边不是很热闹，出行必须开车。如果不想在酒店吃饭，开车十几分钟到sidewalk有更多选择。
之前几天住的villa老婆不习惯那种住宿，这次对万丽酒店特别满意。入住前都提前开了空调，被子也不潮湿。房间很干净，淋浴房和浴缸尤其棒，可惜到的当天有点感冒，没敢泡澡。
晚上和老婆在大堂酒吧喝了一杯，空气清新又凉快，我们甚至关了空调开着窗户睡得。只是早饭一般般，我的中国胃不习惯，也可能是感冒的原因。
整间酒店的设计都非常漂亮，尤其是泳池区域的景色。早餐很棒，送餐服务（room service）的食物也很好吃。员工非常有礼貌且乐于助人。酒店还提供乒乓球桌供住客玩乐。当我提出延迟退房（late check out）的需求时，他们很快就安排好了，非常方便顾客。在乌鲁瓦图（Uluwatu）非常值得入住。