酒店回复: Thank you for sharing your feedback with us. We genuinely value all guest opinions as they help us continuously improve our services.We’re sorry to hear that your experience didn’t meet your expectations. We understand that travel plans can sometimes change unexpectedly, and we always recommend our guests purchase travel insurance to help protect against unforeseen circumstances. We hope the member found his passport and we certainly would have welcomed the rest of the group who did! Unfortunately, as your booking was made through *******, we weren’t able to offer this coverage or assist with any cancellations or changes directly. I see the email thread from our concierge and reservation team addressing your concerns and questions on the day of cancellation and they immediately advised you to contact *******. While we always strive to provide the best possible service, bookings made through third-party platforms can sometimes lead to misunderstandings regarding policies and available options. We recommend checking with ******* again for further assistance, as they may be able to offer some solutions regarding your situation.We truly appreciate your feedback and hope you’ll consider staying with us again in the future. If there’s anything else we can do to address your concerns, please don’t hesitate to reach out.
Amazing hotel with beautiful amenities and exceptional service.
5.0分
其他
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My rental was gorgeous! It was the most beautiful space that I have ever stayed in. Pure luxury! Everything was top notch; the appliances were Thermodor- over sized stainless steel fridge/freezer, dishwasher, (2) ovens, and microwave. The kitchen was fully furnished as well. They even had the top of the line Nespresso machine! The washer and dryer were top of the line as well!
All furnishings were very elegant and modern. All bathrooms were simply gorgeous! They had fluffy robes to wear as well! The unit looked right out to the endless lap pool and the ocean. The unit also provided all toiletries, cleaning products, detergent, etc… I can’t say enough about the property and staff. It was wonderful and I hated to leave! Oh.. they also have a shuttle available!!
I hope to be back next year!!!
Thanks so very much🌺❤️🌺
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酒店回复: Thanks for the rave review! We strive to provide every amenity that a traveler could use at this gorgeous unit Club Suites at Rum Point! We hope to see you soon!
5.0分
家庭亲子
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This was one of the most beautiful properties. It was one of the best travel experiences we have had. They thought of everything. They went above and beyond. I would recommend to anyone
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酒店回复: We are thrilled to hear this great feedback! We strive for excellence at Club Suites at Rum Point always!
5.0分
情侣出游
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5 star accommodations for sure! Very relaxing and offered everything we needed. The concierge service was excellent. Comfortable beds, and furniture inside and out; well stocked kitchen for cooking, beautiful appliances, great ventilation for cool or warm needs. My only recommendation would be water shoes for walking near or around the beach, especially for little kids, sharp rocks and seashells near the shore. This also made the beaches gorgeous and snorkeling very fun! Gift shop and tiki bar around the corner. So lovely, cant wait to go back!
5.0分
家庭亲子
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Rum Point is a nice, quiet area of Grand Cayman with amazing snorkeling. The Club Suites at Rum Point is a newer building in the area…. Very clean with high end appliances and comfy beds. The beach and pool area is very well maintained. We would definitely stay here again! Our host even helped us schedule some of our excursions and was quick to answer any questions! I’m already missing drinking my coffee on the dock and watching the sea turtles every morning!
4.0分
家庭亲子
Not much to do and no one really had a clue about the area when we asked. Nice place to rent but boring vibes.
真是一次绝佳的宅度假，我们迫不及待地想再来。入住过程非常顺利，我们入住的套房非常宽敞，设施齐全。枕头很棒，毛巾很厚，咖啡包也多得我们根本用不完！哇！氛围非常安静，感觉就像在度假一样。绝对美好的住宿体验。谢谢。
这地方看起来不错，我本来以为每晚1200美元的价格应该会很不错。可惜的是，我们旅行团的一位成员找不到护照了，所以我不得不在出发前24小时左右取消了行程。我打电话给Club Suites，他们没人接。*****的客服人员也打来电话，也没人接。接下来的几周，他们的回复率一直很差。最终，Club Suites拒绝提供任何退款或后续积分，6500美元就这样打了水漂。如果你希望行程出现问题时他们能灵活处理，那就不要预订这里了。
我们很开心地庆祝了我女儿的生日，那里安静又舒适，工作人员也超级好，Fabiola 甚至帮我们卸下车上的行李，并确保我们在她离开前感觉非常舒适，甚至在第二天还来查看我们的情况，我们一定会再来的
太棒了，漂亮的房子！食物很棒，泳池也很棒！迫不及待想再去一次。
Amazing hotel with beautiful amenities and exceptional service.
My rental was gorgeous! It was the most beautiful space that I have ever stayed in. Pure luxury! Everything was top notch; the appliances were Thermodor- over sized stainless steel fridge/freezer, dishwasher, (2) ovens, and microwave. The kitchen was fully furnished as well. They even had the top of the line Nespresso machine! The washer and dryer were top of the line as well!
All furnishings were very elegant and modern. All bathrooms were simply gorgeous! They had fluffy robes to wear as well! The unit looked right out to the endless lap pool and the ocean. The unit also provided all toiletries, cleaning products, detergent, etc… I can’t say enough about the property and staff. It was wonderful and I hated to leave! Oh.. they also have a shuttle available!!
I hope to be back next year!!!
Thanks so very much🌺❤️🌺
This was one of the most beautiful properties. It was one of the best travel experiences we have had. They thought of everything. They went above and beyond. I would recommend to anyone
5 star accommodations for sure! Very relaxing and offered everything we needed. The concierge service was excellent. Comfortable beds, and furniture inside and out; well stocked kitchen for cooking, beautiful appliances, great ventilation for cool or warm needs. My only recommendation would be water shoes for walking near or around the beach, especially for little kids, sharp rocks and seashells near the shore. This also made the beaches gorgeous and snorkeling very fun! Gift shop and tiki bar around the corner. So lovely, cant wait to go back!
Rum Point is a nice, quiet area of Grand Cayman with amazing snorkeling. The Club Suites at Rum Point is a newer building in the area…. Very clean with high end appliances and comfy beds. The beach and pool area is very well maintained. We would definitely stay here again! Our host even helped us schedule some of our excursions and was quick to answer any questions! I’m already missing drinking my coffee on the dock and watching the sea turtles every morning!
Not much to do and no one really had a clue about the area when we asked. Nice place to rent but boring vibes.