酒店回复: Dear Valued Guest, Thank you very much for choosing to stay with us at Hotel Indigo Tokyo Shibuya. It was truly a pleasure to have you, and we’re delighted to have had the opportunity to share the unique stories of our neighborhood with you. We look forward to welcoming you back soon for another stay full of discovery and creativity. Warm regards, Hotel Indigo Tokyo Shibuya Hosts Team
酒店回复: Dear Damon Cao,Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment and the frustration this situation caused.As we explained multiple times after your stay, our team detected a strong smell of cigarette smoke in the room, especially in the bathroom. Combined with the presence of smoking-related items, we had reasonable grounds to believe that smoking had occurred. This is a direct violation of our non-smoking policy, which all guests agree to upon check-in.Unfortunately, due to the lingering odor, we were unable to sell the room to the next guest, resulting in a loss of revenue and the need for deep cleaning. The charge applied reflects these circumstances and is not a method by which we seek to earn money, but rather a necessary step to maintain the quality and standards of our accommodations.We understand this may have been upsetting, and we regret that our explanations did not ease your concerns. We kindly ask for your understanding and respect for our non-smoking policy, which is in place to ensure a comfortable environment for all guests.Best regards,Hotel Indigo Tokyo Shibuya Management Team
涩谷入住超高性价比选择，交通方便，周边商圈很赞，对面就是堂吉柯德，楼下也有很多好吃的小店，酒店早餐很赞
地理位置极佳的酒店，大堂在12楼。坐电梯到到1楼，出门就是大街，街对面就是堂吉诃德，购物特别方便。酒店服务也极佳，提供了一张很详细的说明书，里面平时入住酒店需要了解的信息，纸上都有，这样避免的语言不通的烦恼。唯一的缺点，就是实在太贵了，我这个高层Shibuya Crossing景观房，是我这辈子住过的最贵的房间了。另外羽田三号航站楼打的到酒店，为8510日元，我们3个人，带2个大箱子，这个价格完全可以接受，方便太多了。
酒店比较新，楼下就是涩谷商圈，很多外国人选择住这里，酒店内还比较静音，晚上睡觉偶尔有远方机车的哄哄声音。
缺点是电梯不方便，上下楼都要导两遍电梯，因为酒店是和一个办公楼在一起。
入住时客厅垃圾桶旁边的地板上有一大块污渍，退房的时候污渍还在。退房时我有两个大行李箱和一个小随身行李箱，但前台没有人帮我把行李搬到三楼的行李寄存处。就在这次旅行之前，我还在首尔的另一家洲际酒店住过，那里的卫生条件也很差。从今以后，我对洲际酒店（IHG）要持保留态度了。
日本出行最垃圾的酒店，我住了3个晚上，像快捷酒店一样，那么吵，而且无缘无故扣除我50000日元，就因为在我房间发现了烟盒和打火机，我有朋友来做客遗落在那里的，都不行，太让人生气了，在没有告知核实的情况下，直接从信用卡里扣钱了，太不讲道理了，赚钱也没这个赚法的
位置非常好，仅靠109大楼，下楼就融入了涩谷的潮人大军，吃喝玩乐一应俱全
位置很棒，从涩谷站步行大约7分钟，非常方便。但是周围有很多酒吧。房间很舒适，浴室和卫生间是分开的。
这家酒店简直太棒了！从便利的地理位置、漂亮的装修，到员工出色的服务、合理的价格、高品质的设施，以及贴心的升级服务——一切都超出了我们的预期。这家酒店拥有我们所喜欢的一切，甚至更多。我强烈推荐它。
就在109后面，热闹的不得了的地段，以后再也不住涩谷了，每天出门就面对乌泱泱的人流，头晕目眩，简直像赶集、像上海城隍庙一样，丝毫没有美感，唯一优点就是吃喝方便。
强烈推荐，地理位置极佳，这次带儿子就是想打卡东京，京都和大阪的任天堂旗舰店，所以东京这家涩谷的英迪格酒店下楼过马路，溜达一会儿就能到东京的任天堂旗舰店啦。出酒店右拐就是尽人皆知的最繁忙涩谷大路口，好吃的店在酒店附近选择非常多，烧肉，拉面，各种美食应有尽有。酒店就在涩谷商业区中心，大商场林立，买买买很方便，药妆店也是下楼就有，美味咖啡厅附近非常多，可以慢慢探索。