酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found your room clean and well maintained, and that you enjoyed the plentiful and varied breakfast selection, including the fresh fruits and desserts. We are especially delighted that the balcony with direct beach access and the beautiful sea views added a memorable highlight to your stay. Your kind comments are greatly appreciated and reflect the team’s ongoing efforts to provide a comfortable and enjoyable experience for our guests. We look forward to welcoming you back again in the future.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you for sharing your detailed feedback and for sending the stunning photos from your stay. It is wonderful to hear that you enjoyed the proximity to the beach and the mesmerizing morning sunlight over the sea, and your images beautifully capture the unique charm and serene atmosphere of voco Ma Belle Danang. We are also delighted that you appreciated our stylish decor, panoramic views from the higher floors, and the professionalism of our modern facilities. We sincerely acknowledge your concerns regarding cleanliness and the environmental issue, and we are grateful for your understanding as our team worked to address it. Your thoughtful insights are invaluable as we continue to enhance our guests’ experiences. We hope to welcome you back soon for another memorable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share such a wonderful review with us. We are truly delighted to know that your stay was an enjoyable and memorable one. Our team works closely together to create a welcoming atmosphere where guests can feel relaxed, well cared for, and fully enjoy their surroundings. It is especially encouraging to hear that our efforts in maintaining variety and consistency across our dining experience were appreciated, as this is something our culinary team takes great pride in. Your kind words and strong recommendation mean a great deal to us and serve as a real motivation for our colleagues. We sincerely appreciate your support and look forward to welcoming you back again on your next visit to Da Nang.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you found the room comfortable and well suited for your stay, and that the overall environment allowed you to relax and enjoy your time with us. Our team takes great care in creating a pleasant atmosphere where guests can feel at ease while making the most of the surrounding scenery and convenient location. It is always encouraging to hear that our facilities contributed positively to your experience. Your kind comments are truly appreciated and serve as a great motivation for our colleagues. We sincerely hope to have the pleasure of welcoming you back again for another enjoyable and memorable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your impressions of your recent stay with us. Your detailed feedback is greatly appreciated, as it allows us to better understand our guests’ expectations and continuously refine our services.I regret to hear that you did not feel the overall value of your experience met your expectations. We recognize that room rates, particularly during peak holiday periods, may appear higher, and we are committed to reviewing our pricing to ensure it remains fair and competitive within the Da Nang market.Your observations regarding both the room amenities and the service quality have been noted with genuine care. Although our property is relatively new, we are aware that excellence requires consistent effort, and your feedback will guide us as we work to further enhance both the comfort of our accommodations and the professionalism of our team.Thank you once again for your candid comments. They are truly valuable in helping us improve, and I do hope we will have the opportunity to welcome you back and provide a more satisfying experience in the future.Sincerely,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. I am truly delighted to hear that our team could provide timely care and thoughtful support during your stay, as your wellbeing is always our top priority. It is wonderful to know that you felt comfortable and well cared for, and that our culinary and service teams contributed to a smooth recovery. Your kind words about our facilities, breakfast offerings, and location mean a great deal and inspire us to continue refining every aspect of the guest experience. We remain committed to making every visit memorable and effortless, and your feedback truly reinforces that commitment. We look forward to welcoming you back for an even more enjoyable stay.Sincerely,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share such a detailed review of your stay. We’re delighted to know that you enjoyed the convenient location, facilities and the hospitality of our team, as well as the variety at breakfast.We have also taken note of your comments regarding the condition of some interior fittings and fixtures. Feedback like yours is invaluable, as it helps us focus on areas for improvement while continuing to provide a comfortable and welcoming environment for all our guests.It would be our pleasure to welcome you back soon and offer you an even more satisfying experience.Warm regards,Benjamin FerryGeneral Manager

酒店回复: 尊敬的奥黛丽女士： 得知您在岘港voco Ma Belle酒店度过了如此舒适难忘的时光，我们深感欣慰。我们宽敞的客房、周到的设施以及敬业的服务团队为您的入住体验增色不少，这对我们所有人来说都意义非凡。您的赞赏激励着我们的同事们继续努力，让每位客人的入住体验都尽可能地有意义。 尤其令人欣慰的是，我们为您迟来的生日送上的小礼物，为您的美好回忆增添了新的色彩，而您愿意推荐我们，更是锦上添花。我们衷心感谢您的信任，并期待您再次光临，享受美好的时光。 此致， 本杰明·费里 总经理

酒店回复: 尊敬的 Amit 先生： 非常感谢您抽出时间与我们分享您的反馈。我们很高兴得知您总体入住体验良好，并认为我们酒店是一个不错的选择。同时，对于您在客房服务、咖啡杯更换以及电梯通风方面遇到的不足，我们深表歉意。您的意见对我们非常重要，因为它们指出了我们可以改进的地方，以便更好地服务宾客。 请放心，我们将与我们的团队一起解决这些问题，以确保我们服务质量的一致性。我们非常重视您的建设性反馈，因为它有助于我们提升服务质量。 我们希望未来能再次欢迎您，并为您提供更愉悦的体验。 此致， Benjamin Ferry 总经理

酒店回复: 尊敬的宾客： 非常感谢您选择在岘港洲际酒店集团旗下的 Voco Ma Belle 酒店度过如此特别的时光。我们非常高兴得知您的结婚纪念日入住体验为您留下了美好的回忆，从我们绝佳的景观、干净的客房到儿童区、早餐和周到的服务，一切都为您和您的家人打造了完美的入住体验。 我们很荣幸能在这个重要的时刻接待您，您真挚的话语对我们整个团队都意义非凡。我们真诚期待您的再次光临，并在未来为您创造更多美好的回忆。 此致， Benjamin Ferry 总经理