酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our convenient location, with easy access to the beach, as well as the beautiful views throughout the hotel. It is wonderful to hear that you appreciated the new facilities and found them comfortable during your stay. We are also pleased that breakfast met your expectations, offering a generous variety to start the day. Your mention of the rooftop infinity pool is especially appreciated, as it is designed to create a relaxing and memorable experience for our guests. Comments like yours are truly motivating for our team and encourage us to continue delivering enjoyable stays. We sincerely look forward to welcoming you back again in the future.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed our new facilities, the sea view from your room, the cleanliness, and our rich and varied breakfast. Your kind comments on the service, including luggage assistance and local recommendations, are truly appreciated.We regret the inconvenience caused by the unavailability of a late check-out. During peak season, high occupancy can limit our flexibility, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly pleased to know that your time at the hotel was memorable and that you felt well cared for throughout your four nights with us. It is always rewarding to hear that our team’s thoughtful touches helped make a special occasion even more meaningful, and your kind feedback has been shared with them as great encouragement. We are glad that the surrounding area and seaside setting added to the enjoyment of your holiday and allowed you to fully relax and unwind. Your comments also motivate us to continue enhancing our facilities and overall guest experience so that every stay feels both comfortable and special. Thank you once again for your trust and recommendation, and we would be delighted to welcome you back on your next visit to Da Nang.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you for sharing your detailed feedback and for sending the stunning photos from your stay. It is wonderful to hear that you enjoyed the proximity to the beach and the mesmerizing morning sunlight over the sea, and your images beautifully capture the unique charm and serene atmosphere of voco Ma Belle Danang. We are also delighted that you appreciated our stylish decor, panoramic views from the higher floors, and the professionalism of our modern facilities. We sincerely acknowledge your concerns regarding cleanliness and the environmental issue, and we are grateful for your understanding as our team worked to address it. Your thoughtful insights are invaluable as we continue to enhance our guests’ experiences. We hope to welcome you back soon for another memorable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you found our service responsive, the environment reflective of a five-star standard, and the overall cleanliness of the hotel well maintained. Your positive comments are truly appreciated and will be shared with the team as encouragement for their continued dedication.We also value your constructive remarks regarding our facilities and breakfast experience. Your feedback about the disposable amenities, including slippers and tissue placement in the living room, has been noted and shared with the relevant departments for careful review and improvement. In addition, we appreciate your honest comments on the breakfast flavors, and we will continue working with our culinary team to further refine taste profiles while maintaining a diverse selection that caters to international guests.Thank you once again for your thoughtful insights, which are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even more satisfying stay in the future.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the rooftop infinity pool and bar, as well as the lively atmosphere created by the DJ in the evening. It is especially pleasing to hear that our family rooms suited your needs and that the Vietnamese pho from room service exceeded your expectations, both in quality and value. Your kind words about the front desk team are truly appreciated and will be shared with them as encouragement for their continued dedication. We are also grateful that you found the overall experience to be good value for money, which is something we consistently strive to deliver. Your feedback is a great motivation for our entire team, and we look forward to welcoming you back for another memorable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share such a wonderful review with us. We are truly delighted to know that your stay was an enjoyable and memorable one. Our team works closely together to create a welcoming atmosphere where guests can feel relaxed, well cared for, and fully enjoy their surroundings. It is especially encouraging to hear that our efforts in maintaining variety and consistency across our dining experience were appreciated, as this is something our culinary team takes great pride in. Your kind words and strong recommendation mean a great deal to us and serve as a real motivation for our colleagues. We sincerely appreciate your support and look forward to welcoming you back again on your next visit to Da Nang.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you found the room comfortable and well suited for your stay, and that the overall environment allowed you to relax and enjoy your time with us. Our team takes great care in creating a pleasant atmosphere where guests can feel at ease while making the most of the surrounding scenery and convenient location. It is always encouraging to hear that our facilities contributed positively to your experience. Your kind comments are truly appreciated and serve as a great motivation for our colleagues. We sincerely hope to have the pleasure of welcoming you back again for another enjoyable and memorable stay.Warm regards,Benjamin FerryGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your impressions of your recent stay with us. Your detailed feedback is greatly appreciated, as it allows us to better understand our guests’ expectations and continuously refine our services.I regret to hear that you did not feel the overall value of your experience met your expectations. We recognize that room rates, particularly during peak holiday periods, may appear higher, and we are committed to reviewing our pricing to ensure it remains fair and competitive within the Da Nang market.Your observations regarding both the room amenities and the service quality have been noted with genuine care. Although our property is relatively new, we are aware that excellence requires consistent effort, and your feedback will guide us as we work to further enhance both the comfort of our accommodations and the professionalism of our team.Thank you once again for your candid comments. They are truly valuable in helping us improve, and I do hope we will have the opportunity to welcome you back and provide a more satisfying experience in the future.Sincerely,Benjamin FerryGeneral Manager