酒店回复: Dear Valued Guest,Thank you for your feedback 😊We’re glad your children enjoyed the playground and kids’ pool and that you found our hotel family-friendly.We’re sorry if breakfast did not fully meet expectations. Regarding children’s toothbrushes, we truly appreciate your suggestion and will keep it under consideration for future improvement.We hope to welcome your family back to Holiday Inn Pattaya again.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you for sharing such a detailed review of your 3-night stay. We’re delighted that you enjoyed the high-floor beach view Bay Tower room, our family-friendly facilities especially the Kids Club, children’s pool with slide, and infinity pool and our convenient location just across from the beach.We also truly appreciate your kind recognition of our team. It’s wonderful to hear Sally at the front desk, Pitchy at Tea Tree Spa, and our bell team helped make your stay more comfortable and welcoming. Your notes about Kids Club requirements and activity charges are also helpful, and we’ll continue to ensure these are clearly communicated for a smooth experience for families.Thank you again for choosing to stay with us, and we look forward to welcoming you and your family back again soon.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Sergio-,Thank you for your feedback. We’re glad you found our front desk and greeters friendly, enjoyed the sunset pool, and appreciated the convenient access to 7-Eleven and Terminal 21.Regarding room floor assignments, we’re sorry if it felt unfair—please be assured we do not allocate rooms based on nationality. Assignments depend on the booked room type and availability at the time of arrival. We also noted your comment about housekeeping timing and will reinforce closer monitoring to improve consistency.We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better stay.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Lou_fei,Thank you for sharing your detailed feedback. We’re delighted you enjoyed our convenient location—just a short walk to the beach and Terminal 21—and that you found breakfast well organized with a good variety, even during busy periods. It’s also wonderful to hear you enjoyed the infinity pool and family facilities.We’re sorry to hear your room did not include a bathtub as expected, and we appreciate you highlighting this. For your next visit, please feel free to let us know your preference in advance and we’ll be happy to assist with the best available room option. We truly look forward to welcoming you back again soon.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you for sharing your family stay experience. We’re delighted you enjoyed the double benefits of our kids’ playground and family water park—perfect for keeping the little ones happy while parents can truly relax. It’s also wonderful to hear you appreciated the ocean-view rooms and our family-friendly touches, including kids’ meals.We’re especially glad your family enjoyed our age-appropriate Kids Club with the indoor play zones, activities, and optional daycare service, as well as our children’s water park designed just for kids. We look forward to welcoming you and your family back again soon.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you very much for your wonderful and detailed review. We are delighted to know that you enjoyed your spacious and clean room, the beautiful sea view, and the warm hospitality from our team.It is especially rewarding to hear that our colleagues were able to assist with your journey to Bangkok and add thoughtful touches, such as arranging transportation and providing water for your trip. These moments truly reflect the care we aim to deliver to every guest.We are also pleased that our convenient location, close to the beach and nearby attractions, contributed to your enjoyable stay.Thank you for your kind recommendation, and we truly look forward to welcoming you back again on your next visit to Pattaya.Warm regards,Unyamanee PetcharutDirector of Operations
酒店回复: Dear SevenQi0212,Thank you for your kind review. We’re delighted to hear you found the rooms clean and tidy, enjoyed the wide sea views from the balcony, and appreciated the extensive breakfast selection. It’s also great to know our convenient location near Terminal 21 and Big C made shopping and transportation easy. We truly appreciate your recommendation and look forward to welcoming you back again soon.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful feedback. We’re truly happy to hear the hotel exceeded your expectations and that you had such a fantastic experience with our Daycare service. It’s especially great to know your children enjoyed Mr. Hop’s care so much that you visited two days in a row—he’ll be delighted to hear your kind words.We’re also glad you found the service great value and enjoyed our family-friendly facilities, including the children’s water slide. We look forward to welcoming you and your family back again soon.Warm regards,Karan SuwannaphongGuest Experience Manager
酒店回复: Dear thisisTing,Thank you for sharing such a detailed and heartwarming review. We are honored to be part of your first visit to Thailand after the pandemic, and we are delighted that you experienced the genuine warmth of Pattaya during your stay with us.We are pleased to know that you enjoyed our beachfront location, seamless arrival and departure experience, clean and modern facilities, as well as the stunning views from your room and infinity pool. It is also wonderful to hear that our convenient location near city attractions enhanced your trip.We truly appreciate your kind words and hope to welcome you back again soon to create even more memorable moments by the sea.Warm regards,Unyamanee PetcharutDirector of Operations
酒店适合亲子，基础房在行政楼，给的房间能看到一点海景，房间面积不大，有阳台。
儿童乐园在另一幢楼，有儿童泳池和两个乐园，小朋友玩的很开心。
早餐就是白人饭，小孩子只能吃吃白面包。
酒店不提供儿童牙刷。
在这里住了3晚，整体评价一下：
1.房间：定的时候携程页面没有标是Bay Tower还是Executive Tower, 所以入住时给我们安排了Bay楼高层海景房，还满惊喜的。备注：酒店一晚押金1000铢，如果是刷信用卡支付，退款会有个几周的账期。
2.设施：符合Holiday Inn的标准。Kids Club，带滑梯的儿童泳池和无边泳池是特色。酒店离海滩就过一条马路。
3.服务：基本英语为主。中文服务不太清楚。酒店大堂送行李的小哥全程微笑迎客特别好。体验了店内的Tea Tree Spa&Message，价格比楼下贵了不少，但是胜在环境整洁清幽，前台Sally和技师Pitchy全程泰式服务，给她们点赞。
3.最后点评一下Kids Club。Kids Club进到大的翻斗乐区域的人都需要穿防滑袜，60铢一双。可以自备。小孩如果可以独立玩，大人可以在中厅等候。这个区域不需要防滑袜。但需要注意的是，这个区域架子上做手工是需要收费的。Kids Camp也是明码标价。但最好小孩可以懂基本的英语和沟通。好在酒店帮我们调度了一位会说中文的小姐姐来看护。建议托管孩子前先确认下孩子的英文能力，或者确认下当日有没有能够说中文的老师当班
这个酒店是有2栋，一栋靠近海边，行政楼在里面，预订的时候根本没写在那栋，入住的时候才告知是行政楼。主要是带小朋友玩，小朋友泳池在海湾那栋，游完泳回房间不是很方便。
房间蛮大的，但是没早餐，性价比一般般。
服务：前台和迎宾都很友好，不过观察了一下，确实像其他评价说的，给中国人安排的房间层数较低
卫生：连住两晚，回来之后房间已经打扫干净了
设施：酒店分两栋楼，bay楼靠近海边沙滩，711在隔壁走几十米；基础房好像是在行政楼，不靠近海边，好处是一楼大堂旁边就是711。离terminal 21也不远，步行10分钟左右就能到。房间设施还比较新，酒店4楼有个泳池，傍晚看落日还不错
12岁以下儿童早餐免费，酒店离沙滩步行不需要5分钟，有无边泳池、另有儿童泳池和儿童乐园（另外收费），预定的房型没有浴缸是唯一的遗憾。
早餐人多，但安排得很好，品种也足够。
离MAKKHA SPA距离不远，Terminal 21也步行可到达。
另外，酒店叫车去素万那普机场比Grab预定要便宜好几百泰铢，找Bay楼大厅门口服务生即可。
芭提雅亲子酒店天花板✅ 儿童乐园+水上世界双buff，娃放电一整天，爸妈安心躺平；免费儿童餐+海景房，体验感拉满！
酒店亲子核心亮点
1. 分龄儿童俱乐部：室内超大游乐区，设弹跳房、角色扮演区、手工活动，可付费托管
2. 亲子水乐园：专属儿童
酒店房间很大，每天打扫得很干净，起床就可以看到海，工作人员都很友善，离店去曼谷的时候帮我们联系了taxi，比我在grab和高德上打车要便宜一点，最后还给我们送了矿泉水在途中喝。酒店位置也非常好，到海边、21航站楼、唐人街都非常方便，步行五六分钟就到了，下楼就可以看到落日。下次来芭提雅还是会住这家店的，也推荐大家入住哦。
房间干净整洁，海景房站在阳台上能看到海景，视野开阔，早餐种类较丰富，酒店位置交通方便旁边有terminal21和Big C,购物和打车都很方便，房间价格浮动较大，需要入住的话建议早点预定。
酒店超预期，kidsculb儿童托管非常赞，
儿童陪玩的Mr.Hop照看的孩子很喜欢连续二天都去了，价格也不贵2个孩子300人民币专人陪玩2小时，这比上英语外教课便宜多了哈哈
酒店还有儿童水上滑梯等设施，带孩子来玩就非常轻松
完美！出门就是芭堤雅海滩。前台办理入住退房效率高。房间整理设施新。无边泳池舒适，正面俯瞰芭堤雅海滩。出门就到公共海滩，100株一个遮阳伞沙发位。酒店到terminal21可以步行，到central可以突突车或者打车也不远。早餐正常发挥吧。疫情后第一次到泰国，感受到芭堤雅的热情！附图是房间阳台看芭堤雅海滩。