酒店回复: Dear miss_wendyq,Warmest greetings from Adiwana Svarga Loka!Thank you for your detailed and thoughtful review! We are thrilled to hear that you found the hotel’s surroundings stunning, like a rainforest hotel, and that the emotional value was truly captivating. It’s great to know that you appreciated the layout of the hotel, with the rooms at the top and the restaurant, swimming pool, yoga studio, and small temple a few floors below. We are also delighted that you enjoyed the in-room amenities, including the four bottles of mineral water and the complimentary minibar provided daily, as well as the delicious and plentiful breakfast.We are glad you enjoyed the additional amenities, such as afternoon tea, yoga, and the evening live house with traditional Balinese dance. We understand that your schedule was tight, and we appreciate your suggestion to plan a half-day stay or simply enjoy the hotel’s offerings without outside activities. It’s great to hear that you found the paid massages and flower baths convenient, allowing you to avoid the hassle of making extra spa reservations.We appreciate your feedback regarding the ants and frogs, which are common in rainforest settings, and we will certainly take this into consideration as we continue to improve our offerings.Thank you again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Anonymous User,Warmest greetings from Adiwana Svarga Loka!Thank you for sharing your wonderful feedback! We are thrilled to hear that you enjoyed the natural ambiance of our hotel and found the nearby restaurants and activities convenient. It’s great to know you took advantage of our massage, yoga, and scrub offerings, we are glad they added to your relaxation.We appreciate your understanding about the local ecosystem; being surrounded by nature does mean occasional encounters with wildlife, though we continuously work to maintain comfort for our guests.Most of all, we are delighted that our staff made such a positive impression on you. We will be sure to share your kind words with the team!We hope to welcome you back soon for another rejuvenating stay.Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Aichitanshuidexiaoxi,Warmest greetings from Adiwana Svarga Loka!Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at our resort, located in the heart of Ubud, just a 20-minute walk from the Royal Palace. It’s great to know that you found the rooms spacious and clean and that the resort’s facilities, including yoga, the swimming pool, the library, and the meditation room, added to your experience.We are also delighted that our friendly and helpful staff and delicious breakfast made a positive impression on you. It’s wonderful to hear that you enjoyed the rainforest setting and that your stay fulfilled your fantasy of a vacation in Ubud.We are so grateful for your kind words and hope to welcome you back for another satisfying experience in the future!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you for your review! We are thrilled to hear that you found the room very nice, the facilities relatively new, and the bed very large. It’s great to know that you appreciated the local ceremony upon check-in and the availability of free restaurants and courses, even though you didn’t have time to participate.We are sorry to hear about your friend’s experience with the juice at breakfast and will certainly look into this to ensure a better experience for our guests in the future.Thank you again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future!Warm regardsIda Bagus SuambaGeneral Manager

酒店回复: 尊敬的匿名用户： Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的精彩点评！我们很高兴听到您拥有美好的体验，我们精心布置了房间，并在入住时举行了印度教仪式，让您在周年纪念日拥有了特别的体验，感受真正的巴厘岛风情。很高兴您喜欢美味的早餐、优美的景色以及干净宽敞的客房。 非常感谢您的高度推荐，希望未来能再次欢迎您，为您带来难忘的住宿体验！ 此致， Ida Bagus Suamba 总经理

酒店回复: 尊敬的宾客用户： Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的详细点评！我们很高兴得知您享受了两晚的住宿，前台也及时修复了浴缸塞的问题，让您第二天可以享受热水浴。很高兴您欣赏酒店的开阔视野，从顶层的接待处到下方水疗中心所在的河流，酒店地理位置优越，步行即可到达市区商店和艺术博物馆。 非常感谢您的好评，希望未来能再次欢迎您入住，享受愉快的住宿体验！ 诚挚的问候， Ida Bagus Suamba 总经理

酒店回复: 亲爱的Iana， Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的精彩点评！我们很高兴听到您认为 Adiwana Svarga Loka 是最好的酒店，并且您喜欢这里优秀的员工、美味的早餐以及热带森林的壮丽景色。 我们非常感谢您的好评，并希望未来能再次欢迎您入住，享受愉快的住宿体验！ 此致敬礼， Ida Bagus Suamba 总经理

酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you for your review! We are pleased to hear that you found the environment nice and the service good. However, we sincerely apologize for the inconvenience caused by the noise from the construction site and the chicken coop. We understand how disruptive this can be to your stay.We will certainly look into ways to minimize the impact of these disturbances and ensure a more peaceful experience for our guests in the future.Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable and tranquil stay.Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Anonymous User,Warmest greetings from Adiwana Svarga Loka!Thank you for taking the time to share your detailed feedback on your 5-night stay with us. We appreciate you highlighting the spaciousness of the room, the daily minibar updates, and the daily cleaning service. We are also glad you found the mosquito nets and repellents helpful and that you enjoyed our forest setting and convenient location near the lobby, as well as our two swimming pools.We sincerely apologize that you found the breakfast to be just adequate and that the fried chicken wings did not meet your expectations. We value your feedback on the food quality and will be sharing this with our culinary team to explore ways to improve the taste and overall dining experience. We'll also review the portion sizes of our dinner offerings.Regarding the dance show, we appreciate your suggestion for a longer and more exciting program. We are always looking for ways to enhance our entertainment offerings and will take your feedback into consideration as we plan future events.Thank you again for your valuable feedback. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with an even more enjoyable experience.Warm regards,Ida bagus SuambaGeneral Manager

酒店回复: 亲爱的 Mikhail Beorn， Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的精彩点评！我们很高兴得知 Adiwana Svarga Loka 是您在巴厘岛最喜爱的酒店，并且您和您的朋友度过了如此愉快的时光。很高兴您喜欢这里独特的丛林环境，而且距离乌布市中心仅 5 分钟步行路程。 我们很高兴您喜欢我们的餐厅、泳池、酒店内的小寺庙，以及我们为客人准备的精美迎宾仪式。我们始终致力于为每位入住的客人打造难忘而神奇的体验。 再次感谢您的好评，我们期待您和您的朋友再次光临，享受难忘的住宿体验！ 此致， Ida Bagus Suamba 总经理