酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at our rainforest resort and that you appreciated the beautiful design of our property. It’s fantastic to know that you found our room well-protected against mosquitoes and that our welcome ceremony added to your experience.I am delighted to hear that our team provided you with exceptional service and that you enjoyed the complimentary room upgrade. We always strive to exceed our guests’ expectations, and your kind words will be shared with our staff as a great source of motivation.It’s great to hear you enjoyed our breakfast while taking in the sights and sounds of nature. Our location in Ubud is indeed special, and we're glad you took advantage of being close to local attractions like the Royal Palace, the market, Monkey Forest, and the Campuhan Ridge Walk.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences you faced during your stay. It is disheartening to hear that you encountered issues with both the check-in process and the cleanliness of the rooms provided.I am truly sorry for the unhelpfulness you experienced at check-in. Our staff is trained to assist and accommodate guests to the best of their ability, and it seems we did not meet those expectations in your case. Your feedback is invaluable, and I will address this matter with our team to ensure better training and support for our staff.Furthermore, I am extremely sorry that the first room you were assigned did not meet safety or hygiene standards, and that the second room was also below our expected level of cleanliness. This is not reflective of our commitment to providing a comfortable and safe environment for all our guests. I assure you that we will take immediate corrective action in our housekeeping and maintenance procedures to prevent these issues from recurring.I appreciate your patience in bringing these matters to our attention. If you would be willing, I would like the opportunity to discuss your experience further and ensure we address your concerns adequately. Please reach out to me directly at Adiwana Svarga Loka , as we value your feedback and would like to restore your confidence in our hotel.Thank you once again for your insights, and I hope we can have the chance to welcome you back for a much improved experience in the future.Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you so much for your heartfelt review! We are thrilled to hear that your first solo trip to Bali was made special by your stay at Adiwana Svarga Loka. It’s wonderful to know that you felt welcomed and comfortable from the very beginning.We take immense pride in our team, and I am delighted to hear that Pita made such a positive impact on your experience. Providing genuine hospitality and forming connections with our guests is what we strive for, and your kind words reflect that mission beautifully.I am glad to hear you enjoyed our breakfast each morning and that the massages contributed to your relaxation. Our location is indeed perfect for those looking to explore the vibrant city center, and I’m pleased that you found it convenient.It means a lot to us that you chose to extend your stay and that you received the same warm welcome upon your return. We look forward to being your little retreat in Bali, filled with warmth, friendliness, and love.Thank you again for your kind words, and we cannot wait to welcome you back very soon!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Anonymous User,Warmest greetings from Adiwana Svarga Loka!Thank you for sharing your wonderful feedback! We are thrilled to hear that you enjoyed the natural ambiance of our hotel and found the nearby restaurants and activities convenient. It’s great to know you took advantage of our massage, yoga, and scrub offerings, we are glad they added to your relaxation.We appreciate your understanding about the local ecosystem; being surrounded by nature does mean occasional encounters with wildlife, though we continuously work to maintain comfort for our guests.Most of all, we are delighted that our staff made such a positive impression on you. We will be sure to share your kind words with the team!We hope to welcome you back soon for another rejuvenating stay.Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear miss_wendyq,Warmest greetings from Adiwana Svarga Loka!Thank you for your detailed and thoughtful review! We are thrilled to hear that you found the hotel’s surroundings stunning, like a rainforest hotel, and that the emotional value was truly captivating. It’s great to know that you appreciated the layout of the hotel, with the rooms at the top and the restaurant, swimming pool, yoga studio, and small temple a few floors below. We are also delighted that you enjoyed the in-room amenities, including the four bottles of mineral water and the complimentary minibar provided daily, as well as the delicious and plentiful breakfast.We are glad you enjoyed the additional amenities, such as afternoon tea, yoga, and the evening live house with traditional Balinese dance. We understand that your schedule was tight, and we appreciate your suggestion to plan a half-day stay or simply enjoy the hotel’s offerings without outside activities. It’s great to hear that you found the paid massages and flower baths convenient, allowing you to avoid the hassle of making extra spa reservations.We appreciate your feedback regarding the ants and frogs, which are common in rainforest settings, and we will certainly take this into consideration as we continue to improve our offerings.Thank you again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Aichitanshuidexiaoxi,Warmest greetings from Adiwana Svarga Loka!Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at our resort, located in the heart of Ubud, just a 20-minute walk from the Royal Palace. It’s great to know that you found the rooms spacious and clean and that the resort’s facilities, including yoga, the swimming pool, the library, and the meditation room, added to your experience.We are also delighted that our friendly and helpful staff and delicious breakfast made a positive impression on you. It’s wonderful to hear that you enjoyed the rainforest setting and that your stay fulfilled your fantasy of a vacation in Ubud.We are so grateful for your kind words and hope to welcome you back for another satisfying experience in the future!Warm regards,Ida Bagus SuambaGeneral Manager

酒店回复: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you for your review! We are thrilled to hear that you found the room very nice, the facilities relatively new, and the bed very large. It’s great to know that you appreciated the local ceremony upon check-in and the availability of free restaurants and courses, even though you didn’t have time to participate.We are sorry to hear about your friend’s experience with the juice at breakfast and will certainly look into this to ensure a better experience for our guests in the future.Thank you again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future!Warm regardsIda Bagus SuambaGeneral Manager

酒店回复: 尊敬的匿名用户： Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的精彩点评！我们很高兴听到您拥有美好的体验，我们精心布置了房间，并在入住时举行了印度教仪式，让您在周年纪念日拥有了特别的体验，感受真正的巴厘岛风情。很高兴您喜欢美味的早餐、优美的景色以及干净宽敞的客房。 非常感谢您的高度推荐，希望未来能再次欢迎您，为您带来难忘的住宿体验！ 此致， Ida Bagus Suamba 总经理

酒店回复: 尊敬的宾客用户： Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的详细点评！我们很高兴得知您享受了两晚的住宿，前台也及时修复了浴缸塞的问题，让您第二天可以享受热水浴。很高兴您欣赏酒店的开阔视野，从顶层的接待处到下方水疗中心所在的河流，酒店地理位置优越，步行即可到达市区商店和艺术博物馆。 非常感谢您的好评，希望未来能再次欢迎您入住，享受愉快的住宿体验！ 诚挚的问候， Ida Bagus Suamba 总经理

酒店回复: 亲爱的Iana， Adiwana Svarga Loka 向您致以最诚挚的问候！ 感谢您的精彩点评！我们很高兴听到您认为 Adiwana Svarga Loka 是最好的酒店，并且您喜欢这里优秀的员工、美味的早餐以及热带森林的壮丽景色。 我们非常感谢您的好评，并希望未来能再次欢迎您入住，享受愉快的住宿体验！ 此致敬礼， Ida Bagus Suamba 总经理