酒店回复: Dear Valued Guest, Thank you very much for sharing your kind feedback.We are delighted to hear that you enjoyed your clean and comfortable room, as well as the unique rainforest setting surrounding our resort. Creating a tranquil and natural atmosphere is something we truly value.It is also wonderful to know that you were pleased with our service and that the tour arranged by our team met your expectations. We always strive to curate memorable and personalized experiences for our guests.We are pleased that you had the opportunity to enjoy our wellness experience at AUM Spa. We truly appreciate your feedback regarding our pricing. We understand that it may be slightly higher compared to outside venues; however, we aim to provide a serene environment, professional therapists, and high-quality service to ensure a truly relaxing and rejuvenating experience.We sincerely appreciate your thoughtful feedback, as it motivates us to continuously enhance our services. We look forward to welcoming you back to Royal Kamuela Villas & Suites Ubud for another memorable stay.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Mr. Yuan Zhou,Warmest greeting from Royal Kamuela Ubud...Thank you for taking the time to share your feedback on your recent stay. We are truly sorry to hear about the disappointing dining experience and the lack of turndown service. These fall short of our standards.Our restaurant team offered menu replacement during your dining visit, which we regret you declined, and as a goodwill gesture, we waived your entire dinner bill. We've since reviewed these issues internally, enhanced cleaning protocols and retrained on proactive turndown services. We regret the gesture made during your visit fell short of fully resolving this. We value your perspective and please feel free to reach out directly to our email at ubudinfo@kamuelavillas.com if there more we can discuss. We hope to welcome you back for a better experience.Warm regardsYuni AstariVilla Manager

酒店回复: Dear Valued Guest,Thank you very much for your fantastic review.We’re delighted to hear that you enjoyed the spacious layout of your room, including the bedroom, bathroom, and balcony overlooking the pool with its beautiful view. It’s also wonderful to know that our breakfast selection met your expectations and that you found it both extensive and delicious.Your kind words about our team truly mean a lot to us. We’re pleased that our staff’s attentiveness—from assisting with luggage to ensuring a smooth departure—helped make your stay even more comfortable.We sincerely look forward to welcoming you back for another memorable stay with us.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are truly delighted to know that your stay with us was absolutely delightful and that you enjoyed your one-bedroom villa along with its facilities.It is especially heartwarming to hear your kind words about our team’s service and our peaceful yet convenient location. Knowing that you found the atmosphere relaxing while still being close to attractions and shops means a great deal to us.We are sincerely grateful for your intention to return — there is no greater compliment than welcoming our guests back again. We very much look forward to hosting you for another memorable stay in the near future.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Valued Guest, Thank you very much for sharing such a detailed and wonderful review with us.We are delighted to hear that you found our hotel beautiful, clean, and comfortable, and that the bug-free environment made your stay even more enjoyable. Your kind words about our enthusiastic team, welcome fruits and drinks, and the small bracelet truly mean a lot to us—it is our pleasure to create thoughtful touches that make our guests feel special.We are also very pleased to know that you enjoyed our breakfast and found it rich and memorable. The fact that you extended your stay from three to five nights is the greatest compliment we could receive, and we truly appreciate your trust in us.Thank you as well for your valuable feedback regarding the toiletries and the surrounding traffic. Please rest assured that we will share these comments with our team as we continuously work to improve our guest experience.We are honored to know that we were the most satisfying hotel during your Bali trip, and we very much look forward to welcoming you back to Royal Kamuela Villas & Suites Ubud for another unforgettable stay.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Weimu Zhu, Thank you for sharing your experience at Royal Kamuela Villas & Suites Ubud. We're truly sorry to hear your stay fell short of expectations in multiple areas and regret we couldn't exceed your standards. Regarding your concerns :1. We apologize for any disruption during this neighbor project. Our team schedules external works during daytime hours (10:00 AM -18:00 PM), but occasional neighbor projects can impact evenings. 2. Air conditioning malfunction, regrettably, no maintenance request was received during your stay, preventing immediate resolution.3. Our records show our reception team clearly explained our upgrade policy upon check in. That complimentary upgrades depend on availability and paid options were offered. We understand this may not have aligned with your expectations. However, we wish we had the opportunity to address any concerns during your stay, as our team is always ready to assist. Your feedback helps us refine our communication moving forward and we'd welcome you back for an exceptional Ubud experience. Please contact me directly for special arrangements.Best regardsYuni AstariVilla Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your feedback with us.We appreciate your honest comments regarding the room condition, and we are delighted to hear that you enjoyed our service and breakfast. It is also great to know that our convenient location with many nearby dining options added to your overall experience.We are especially pleased that you found our hotel to be great value for money and would choose to stay with us again on your next visit. Your feedback is truly valuable and helps us continue to improve. We look forward to welcoming you back to Royal Kamuela Villas & Suites Ubud in the future.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your experience with us.We are pleased to hear that you enjoyed the quality of our à la carte breakfast selections, including the fresh-squeezed juices, chicken congee, and Japanese breakfast options. It is especially rewarding to know that our breakfast offerings suited the Chinese palate well.We are also delighted that the daily visits from the adorable monkeys brought you joy and added a special touch to your stay. They truly are part of the unique charm of staying in Ubud.Thank you once again for your kind feedback. We look forward to welcoming you back to Royal Kamuela Villas & Suites Ubud for another memorable stay.Warm regards, Made CitrayasaFront Office Manager

酒店回复: Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback. We’re delighted to know that you enjoyed your stay with us — from our convenient location near Monkey Forest and Ubud Palace to the comfort of your private pool and spacious bathtub.It’s wonderful to hear that you found the monkeys entertaining and appreciated our natural surroundings. We also value your practical note about keeping doors and windows closed — this will be helpful for future guests.We’re glad you enjoyed the breakfast and nearby dining options as well. Your comment about the air conditioning has been well noted for our improvement.We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay in Ubud.Warm regards,Made CitrayasaFront Office Manager

酒店回复: Dear Valued Guest,Thank you very much for your kind review.We are delighted to hear that you enjoyed the peaceful atmosphere of our hotel, despite our central location in Ubud, away from the hustle and bustle. We are also pleased that you appreciated the culinary experience at our restaurant, Shrida – Taste of Ubud, as well as the warm hospitality provided by our entire team.Your positive feedback truly motivates us, and we look forward to the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,Made CitrayasaFront Office Manager