酒店回复: Thank you for your review following your recent stay at Capella Sydney. We are pleased to hear your overall experience was truly enjoyable especially your arrival into the hotel. We look forward to welcome you back again soon.Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our location and the professionalism of our team. However, we sincerely apologise for the issues you encountered, including maintenance problems, and the hygiene concern. This is not the experience we aim to provide here at Capella Sydney. We are addressing these matters with our teams to ensure proper checks and standards moving forward. Your feedback is invaluable, and we hope to welcome you back for a much improved stay next time. Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for your review following your recent stay at Capella Sydney. We sincerely appreciate your feedback and we look forward to welcome you back again soon.Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for your review following your recent stay at Capella Sydney. We are delighted to hear your overall experience especially your highlights from your room, facilities and breakfast experience was truly enjoyable. I will be delighted to share your kind comments with my team and we look forward to welcome you back again next time.Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for your review. We are so pleased to hear your overall experience was truly an enjoyable one. Your highlights from breakfast and our wellness facilities has been well received and we look forward to welcome you back again to Capella Sydney next time.Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for your review and for sharing your feedback following your recent stay. We are pleased to hear your overall stay was an enjoyable one. I have noted however your experience at Aperture during your stay and I am disappointed to hear the shortfalls that occur from what should have been an enjoyable and relaxing experience. Please be assured that we will review as priority to ensure we can improve upon our offerings for the hotel. We look forward to welcome you back again to Capella Sydney next time.Best regards,Marc von Arnim,General Manager
酒店回复: Thank you for your review following your recent stay at Capella Sydney. Your kind comments for our team especially James and Rhea, has been warmly received and I will be sure to pass it onto them. We are so pleased to hear about your enjoyable experience and we look forward to welcome you back again next time.Best regards,Marc von Arnim,General Manager
酒店location好，服务在悉尼也算top。从到达酒店开始，就能感受到宾至如归的接待，准备了特制饮料。
先说好的吧：酒店位置很方便，礼宾部专业，热情，有礼貌。酒店的工作人员态度都挺好的。
不好的：酒店没有任何前调，不会询问客人对房间的喜好。第一次直接安排了和携程预订单上图片不一致的房间，后来才换到和预订单上图片一致的房间。房间里面的小问题很多。坏了的电吹风，浴缸有异响，安排了工程师修理浴缸后。浴缸出现第二个问题，不能蓄水。实在是不明白，难道给客人房间前，不应该检查好各个设施没问题，才交给客人吗？酒店保洁人员打扫卫生随意把消毒液放在客人的食物旁边。如此不注重卫生，导致客人的食物暴露在化学品中。洗手池也不能蓄水。总之房间就是一堆小问题，一个接着一个
整体比较老派，内饰整体比较不错，另外整体服务还不错，早餐还可以。其他设施就是正常水平。床上用品也还可以。
酒店在市中心，地理位置优越。服务人员态度热情。房间宽敞整洁，隔音效果很好。酒店内设施齐全，早餐也不错。
环境非常好很安静，卫生打扫很负责，酒店人员服务态度和管理流程都很棒。早餐选择很多很好吃，游泳池很漂亮。
哇，我还能说什么呢？这家酒店的服务简直棒极了！从 Geo 热情的欢迎，到我们一下车行李就被搬走，再到办理入住时个性化的服务，都无可挑剔。走进房间，你会发现它们简直令人惊叹，布置得如此优雅，而且非常干净宽敞。浴室里各种设施一应俱全，超乎你的想象，你还可以通过 iPad 轻松获取物品和点餐。他们的室内泳池和健身房也同样出色，包括一个带按摩功能的温泉水疗区，还有一个特色淋浴房和桑拿房。自助早餐的标准也很高，你还可以点零点菜单上的美味菜肴。酒店还有一个休息室，类似于行政酒廊，所有住客都可以使用，并提供免费的茶点和酒精饮料。我一定会再次入住这家酒店，它真的非常棒。非常感谢，悉尼嘉佩乐酒店。
悉尼中央商务区的绝佳住宿体验。酒店装修精美，服务一流。
服务非常好，其他方面也满意。但是在某一天晚上因为下雨，坐在大堂吃东西听玻璃顶上的雨声发呆的时候，涌进一帮当地白人，大声喧哗，还醉醺醺地用日语问我们是不是日本人？很扫兴，只能快速起身走了。整个酒店比较迷你，大堂很小，并不适合这种多人派对，酒店方应有取舍。
懒得换酒店续住了，早上起来发现房间床上惊讶发现头发，并不是自己的，我头发是金色的目前。
而且大家要注意，酒店的大堂是不让拍照的，住了个寂寞，入住没人跟我说，今早一早起来在大厅拍照（六点半左右，起大早就是怕拍照拍到别人，结果被一个服务生上来制止，态度很恶劣，我也立马找到人投诉了，但也没有任何回馈，总之觉得澳洲再好的酒店都是没有任何服务。。
J ames and rhea非常感谢他们在预订旅游期间给予的耐心帮助，非常好的酒店，无可挑剔，除了窗外无景色以外。
另外，想请问酒店为何我一笔在店消费明明已经在7月16日离店时付清，为何预授权冻结卡上资金至今未释放？