酒店回复: Thank you for your review and for recognising the high standards of our hotel. We're pleased to know that you found the quality of our accommodation commendable and appreciate your kind words regarding this.We are, however, sincerely sorry that your experience was impacted by the presence of the fairground opposite the hotel. We understand how the obstruction of the sea view and elevated noise levels—both within the hotel and on the beach—may have detracted from the enjoyment of your stay. The fairground is a seasonal event organised independently, and while it is beyond our control, we acknowledge the importance of clear communication and regret that this was not highlighted at the time of booking.Your feedback is valued and will be shared with the relevant parties to help improve guest experience moving forward. We hope to have the opportunity to welcome you again under quieter circumstances.
酒店回复: Thank you for taking the time to share your experience. We're pleased to hear that you found the room clean and comfortable, though we're very sorry to learn of the delays at check-in and the discomfort you experienced during your stay.We sincerely apologise for the wait upon arrival, particularly with a young child, and for any inconvenience caused by the delay in room readiness. Your comments regarding the air conditioning and lack of ventilation are noted, and we regret that this may have contributed to your feeling unwell.We also appreciate your courtesy in informing our team of your early departure. We're sorry if the response you received felt dismissive—your intention was clearly thoughtful, and we will address this with the team to ensure better communication in future.Your feedback is valuable and will be shared with the relevant departments to help us improve our service and guest experience. We hope to have the opportunity to welcome you again under more favourable circumstances.
态度不好，前台竟然不能打国际电话
嗨，这次的经历非常非常非常糟糕👎👎👎👎！服务太差了，员工一点也不好，根本没有任何服务可言，也一点都不乐于助人。下次我绝对不会再住这家酒店了，也不会再用Trip.com这个应用预订或使用服务了👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
酒店地理位置优越，房间视野极佳。
唯一的缺点是酒店停车费太贵了，所以我们不得不把车停在别处。
位置很好，也很干净。唯一的缺点是停车需要额外收费。
从前台到酒吧，所有员工的服务都非常出色。所有问题都立即得到了解答。
房间很干净，服务也很好，就是餐厅完全满了。
第二次入住这家酒店——床很舒服，房间干净，也很安静，淡季性价比真的很高。总体来说是一家很棒的酒店！停车24小时收费15英镑。
停车位太小，停车后根本出不来，而停车费却要15英镑一天，而且他们还要求你尽快付款，比如在你入住酒店后立刻就要付。
酒店对面就是游乐场，挡住了预订时承诺的海景。即使在海滩上，噪音也非常大，酒店房间里也一样。有一天晚上一直吵到晚上10点。我们预订这家酒店时没有提到这一点，这很遗憾，因为这家酒店本身就是顶级的，无可挑剔。
入住时间是下午 3 点，我们大约 2 点 45 分到达酒店，被告知客房服务落后，房间尚未准备好，然后我大约 3 点 10 分再次询问，房间仍然没有准备好，我们带着一个 1 岁的孩子一直等到下午 4 点 30 分左右，我们的房间终于准备好了，不仅仅是我们，还有不少人在等。房间干净漂亮，但是我们都因为开着空调而生病了，因为房间里很热，没有窗户可以打开，所以空调是唯一的选择。我们确实需要出去处理紧急情况，我告诉了前台的工作人员，她的回答是“我认为我无法退款给你”，我从来没有问过这个，我只是让他们知道，所以如果他们想使用房间，他们可以。