酒店回复: Dear Bubebzhaizaijiali,Thank you for taking the time to share your detailed feedback with us. We sincerely regret that several aspects of your stay did not meet your expectations and appreciate the opportunity to clarify and respond to your concerns.Please accept our apologies for the inconvenience caused by the soundproofing and for the lack of follow-up after your initial feedback. This is certainly not the level of responsiveness we strive to provide, and we will be reviewing this internally with our team.Regarding late check-out, we would like to clarify that late check-out until midnight is subject to additional charges as per hotel policy. We regret any confusion caused by the information provided at the lobby and will reinforce accurate communication with our staff to avoid similar misunderstandings in the future.Concerning the room facilities, we would like to explain that your reservation was for a handicap-accessible room. As such, the bathroom is intentionally designed without doors, partitions, or obstacles to ensure guest safety and accessibility. We apologize if this design was inconvenient for you. Your comments regarding the carpet condition, curtains, and in-room amenities have been noted and shared with the relevant departments for improvement.With regard to the spa operating hours, the closing time of 8:00 PM is our standard schedule and is communicated in our guest information. As for the 10 THB charge for the landline call, this reflects a standard local call fee charged by the service provider. We regret if this was unexpected.Regarding the deposit, we would like to kindly reassure you that no actual charge was made to your credit card. The amount was only held as a temporary authorization for guarantee purposes and released upon check-out. The time taken for the amount to reflect back in your account depends on international banking procedures and may take up to two weeks. We appreciate your patience and understanding in this matter.We also apologize for the lobby odor you experienced on your first day and have shared this with our housekeeping and engineering teams for follow-up.Thank you for highlighting the positive aspects of your stay, particularly our swimming pool and convenient location. Your balanced feedback is truly appreciated and helps us improve our services.We hope you will consider giving us another opportunity to welcome you back and provide a more seamless and enjoyable experience in the future.Best regards,Krongyos PiriyaprutGeneral Manager
5.0分
经典特大床房
家庭亲子
原文
翻译由AI提供
方方面面都非常棒!
早餐自助很美味,设施也很干净,非常满意!
酒店位置在素坤逸路10巷,交通便利,离地铁站不到五分钟路程。
泳池也很不错。
街对面的按摩店也很令人满意。
这是一次非常满意的旅行!
点评来源 Trip.com
1人觉得有用
4.5分
高楼层经典房(1张特大床)
朋友出游
泳池非常漂亮,位置很好
5.0分
经典特大床房
情侣出游
满分的酒店,位置方便,服务一流,早餐丰富。下次会再订这家酒店。
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酒店回复: Dear Valued guest,Thank you for sharing such wonderful feedback. We are delighted to hear that you found our hotel perfect and enjoyed our convenient location, excellent service, and great breakfast. It’s truly rewarding to know that you would choose to stay with us again.We look forward to welcoming you back to InterContinental Bangkok Sukhumvit on your next visit.Warm regards,InterContinental Bangkok Sukhumvit Team
5.0分
经典房,2张单人床
朋友出游
地理位置很好,方便。酒店环境也不错,可以汉语交流。顶楼的无边泳池以及视野都非常棒。
4.0分
高楼层经典房(2张单人床)
家庭亲子
总体来说还是OK
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酒店回复: Dear Valued guest,Thank you for sharing your feedback. We are glad to hear that you had an enjoyable stay and hope to welcome you back for an even better experience in the future.Your sincerely,InterContinental Bangkok Sukhumvit Team
酒店回复: Dear valued guest,Thank you for sharing your feedback. We sincerely apologize for the poor room cleaning and the inconvenience caused by the clogged bathroom sink, which should have been addressed promptly. This is not in line with our standards, and your comments have been shared with our housekeeping team for immediate improvement.We also appreciate your feedback regarding our location and understand that it may not have been convenient for your travel plans.Thank you for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,InterContinental Bangkok Sukhumvit
忘记拍照了
度蜜月来住的这个酒店
服务态度都是很不错的 出入都有服务员微笑拉门 房间里的夜景很好看
卫生条件不错 每天都有人打扫
平安夜酒店还给每个房间都送了两块饼干 是真的不错
缺点:
1.大堂服务人员说话牛头不对马嘴,问晚退房如何收费,答12点退房不收费;且反馈隔音不好后没有任何feedback
2.房间设施不够好:梳子不会主动提供,地毯不够干净,窗帘不是自动拉上的,衣柜没有门,卫生间干湿不分离(但挺大的)
3.酒店spa晚上8点停,用床头柜的座机打了个电话收10thb。。。
4.押金要4周才退!这是存去收利息了吗?
5.第一天大堂有点臭
优点:泳池挺漂亮的+地理位置不错,蛮方便
方方面面都非常棒!
早餐自助很美味,设施也很干净,非常满意!
酒店位置在素坤逸路10巷,交通便利,离地铁站不到五分钟路程。
泳池也很不错。
街对面的按摩店也很令人满意。
这是一次非常满意的旅行!
泳池非常漂亮,位置很好
满分的酒店,位置方便,服务一流,早餐丰富。下次会再订这家酒店。
地理位置很好,方便。酒店环境也不错,可以汉语交流。顶楼的无边泳池以及视野都非常棒。
总体来说还是OK
我超爱顶楼酒吧,那里能欣赏到曼谷的绝美景色,而且鸡尾酒也很好喝。绝对值得一去。
再说房间,设计很现代,看起来也干净。我住得很愉快。
房間打掃的非常差,我入住第一日就发现浴室下水槽因为头发造成了堵塞,两天都没有清洁,以致我不得不在第三日深夜回家叫房间服务上来清洁。位置也不是很方便,即使做地铁去四面佛也需要5站,去到热门景点都需要打车
入住时,前台小姐姐帮忙安排了远离电梯的房间,内部确实比较安静。外面窗下就是地铁轨道,稍微有一点点声音,但基本还是很不错的。晚上睡觉不吵。房间装修很精致,早餐很丰盛。酒店团队的服务也很好,综合值得体验。