酒店回复: Dear Bubebzhaizaijiali,Thank you for taking the time to share your detailed feedback with us. We sincerely regret that several aspects of your stay did not meet your expectations and appreciate the opportunity to clarify and respond to your concerns.Please accept our apologies for the inconvenience caused by the soundproofing and for the lack of follow-up after your initial feedback. This is certainly not the level of responsiveness we strive to provide, and we will be reviewing this internally with our team.Regarding late check-out, we would like to clarify that late check-out until midnight is subject to additional charges as per hotel policy. We regret any confusion caused by the information provided at the lobby and will reinforce accurate communication with our staff to avoid similar misunderstandings in the future.Concerning the room facilities, we would like to explain that your reservation was for a handicap-accessible room. As such, the bathroom is intentionally designed without doors, partitions, or obstacles to ensure guest safety and accessibility. We apologize if this design was inconvenient for you. Your comments regarding the carpet condition, curtains, and in-room amenities have been noted and shared with the relevant departments for improvement.With regard to the spa operating hours, the closing time of 8:00 PM is our standard schedule and is communicated in our guest information. As for the 10 THB charge for the landline call, this reflects a standard local call fee charged by the service provider. We regret if this was unexpected.Regarding the deposit, we would like to kindly reassure you that no actual charge was made to your credit card. The amount was only held as a temporary authorization for guarantee purposes and released upon check-out. The time taken for the amount to reflect back in your account depends on international banking procedures and may take up to two weeks. We appreciate your patience and understanding in this matter.We also apologize for the lobby odor you experienced on your first day and have shared this with our housekeeping and engineering teams for follow-up.Thank you for highlighting the positive aspects of your stay, particularly our swimming pool and convenient location. Your balanced feedback is truly appreciated and helps us improve our services.We hope you will consider giving us another opportunity to welcome you back and provide a more seamless and enjoyable experience in the future.Best regards,Krongyos PiriyaprutGeneral Manager
5.0分
尊贵房(1张特大床)
其他
忘记拍照了
度蜜月来住的这个酒店
服务态度都是很不错的 出入都有服务员微笑拉门 房间里的夜景很好看
卫生条件不错 每天都有人打扫
平安夜酒店还给每个房间都送了两块饼干 是真的不错
5.0分
经典特大床房
家庭亲子
原文
翻译由AI提供
方方面面都非常棒!
早餐自助很美味,设施也很干净,非常满意!
酒店位置在素坤逸路10巷,交通便利,离地铁站不到五分钟路程。
泳池也很不错。
街对面的按摩店也很令人满意。
这是一次非常满意的旅行!
点评来源 Trip.com
1人觉得有用
4.5分
高楼层经典房(1张特大床)
朋友出游
泳池非常漂亮,位置很好
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酒店回复: Dear valued guest,Thank you very much for your kind feedback.We’re delighted to hear that you enjoyed our beautiful pool and found the location to be great. Your positive comments are truly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back again soon.Warm regards,InterContinental Bangkok Sukhumvit team
酒店回复: Dear Valued guest,Thank you for sharing such wonderful feedback. We are delighted to hear that you found our hotel perfect and enjoyed our convenient location, excellent service, and great breakfast. It’s truly rewarding to know that you would choose to stay with us again.We look forward to welcoming you back to InterContinental Bangkok Sukhumvit on your next visit.Warm regards,InterContinental Bangkok Sukhumvit Team
虽然很多评论说房间小,但我认为空间足够而且设施齐全,房间整体也新,工作人员很热情,早餐酒吧泳池都很好。
服务很好,都很热情,有欢迎饮品,房间很好(如果不是连通房那更好了),非常的新且设计元素配色年轻,早餐很可以,单点的面和蛋都很好吃,酒店泳池那一层马杀鸡除了贵一点,非常舒服,很值得体验,五星好评,房间能不安排连通房就好了,情侣住着没安全感。
酒店服务非常好,符合五星级酒店标准,每个服务人员态度都非常好,位置也在通罗BTS不远地方,虽然离玩乐区有点距离,但是公共交通以及打车都比较方便,酒店夜景非常好,32楼泳池没时间去,下次还会考虑订
缺点:
1.大堂服务人员说话牛头不对马嘴,问晚退房如何收费,答12点退房不收费;且反馈隔音不好后没有任何feedback
2.房间设施不够好:梳子不会主动提供,地毯不够干净,窗帘不是自动拉上的,衣柜没有门,卫生间干湿不分离(但挺大的)
3.酒店spa晚上8点停,用床头柜的座机打了个电话收10thb。。。
4.押金要4周才退!这是存去收利息了吗?
5.第一天大堂有点臭
优点:泳池挺漂亮的+地理位置不错,蛮方便
忘记拍照了
度蜜月来住的这个酒店
服务态度都是很不错的 出入都有服务员微笑拉门 房间里的夜景很好看
卫生条件不错 每天都有人打扫
平安夜酒店还给每个房间都送了两块饼干 是真的不错
方方面面都非常棒!
早餐自助很美味,设施也很干净,非常满意!
酒店位置在素坤逸路10巷,交通便利,离地铁站不到五分钟路程。
泳池也很不错。
街对面的按摩店也很令人满意。
这是一次非常满意的旅行!
泳池非常漂亮,位置很好
洲际大品牌住的就是服务,早餐非常丰富各种品类,时间放宽到11点,非常合适我这样喜欢睡懒觉的人,离开的那天在大堂还遇到了拳王邹市明,楼顶的露天酒吧很适合打卡呀,下次来旅游还是会选择洲际酒店
满分的酒店,位置方便,服务一流,早餐丰富。下次会再订这家酒店。
地理位置很好,方便。酒店环境也不错,可以汉语交流。顶楼的无边泳池以及视野都非常棒。