酒店回复: Dear Bubebzhaizaijiali,Thank you for taking the time to share your detailed feedback with us. We sincerely regret that several aspects of your stay did not meet your expectations and appreciate the opportunity to clarify and respond to your concerns.Please accept our apologies for the inconvenience caused by the soundproofing and for the lack of follow-up after your initial feedback. This is certainly not the level of responsiveness we strive to provide, and we will be reviewing this internally with our team.Regarding late check-out, we would like to clarify that late check-out until midnight is subject to additional charges as per hotel policy. We regret any confusion caused by the information provided at the lobby and will reinforce accurate communication with our staff to avoid similar misunderstandings in the future.Concerning the room facilities, we would like to explain that your reservation was for a handicap-accessible room. As such, the bathroom is intentionally designed without doors, partitions, or obstacles to ensure guest safety and accessibility. We apologize if this design was inconvenient for you. Your comments regarding the carpet condition, curtains, and in-room amenities have been noted and shared with the relevant departments for improvement.With regard to the spa operating hours, the closing time of 8:00 PM is our standard schedule and is communicated in our guest information. As for the 10 THB charge for the landline call, this reflects a standard local call fee charged by the service provider. We regret if this was unexpected.Regarding the deposit, we would like to kindly reassure you that no actual charge was made to your credit card. The amount was only held as a temporary authorization for guarantee purposes and released upon check-out. The time taken for the amount to reflect back in your account depends on international banking procedures and may take up to two weeks. We appreciate your patience and understanding in this matter.We also apologize for the lobby odor you experienced on your first day and have shared this with our housekeeping and engineering teams for follow-up.Thank you for highlighting the positive aspects of your stay, particularly our swimming pool and convenient location. Your balanced feedback is truly appreciated and helps us improve our services.We hope you will consider giving us another opportunity to welcome you back and provide a more seamless and enjoyable experience in the future.Best regards,Krongyos PiriyaprutGeneral Manager

酒店回复: Dear valued guest,Thank you very much for your kind feedback.We’re delighted to hear that you enjoyed our beautiful pool and found the location to be great. Your positive comments are truly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back again soon.Warm regards,InterContinental Bangkok Sukhumvit team

酒店回复: Dear Valued guest,Thank you for sharing such wonderful feedback. We are delighted to hear that you found our hotel perfect and enjoyed our convenient location, excellent service, and great breakfast. It’s truly rewarding to know that you would choose to stay with us again.We look forward to welcoming you back to InterContinental Bangkok Sukhumvit on your next visit.Warm regards,InterContinental Bangkok Sukhumvit Team