酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our facilities, the quality of service, and your dining experiences. Your kind words will be shared with our culinary team.At the same time, we regret that you were unable to experience the Rock Pool during your stay. Its temporary closure was implemented as a safety precaution due to natural risks. We will keep your comments in mind as we continue to enhance our guest experiences.We truly value your insights and look forward to welcoming you back to Banyan Tree AlUla for a more complete and enjoyable stay.Warm regards,Andrea Salazar.
4.5分
高级别墅, 1 间卧室, 私人游泳池 (Dune)
家庭亲子
选址无可挑剔的人生酒店之一 在这么荒芜奇特的地貌之上建成这样的景观酒店很了不起啦
就是设施还是有待提升 入住之后发现房间没热水 工程师来了好几趟才修好
总体来说还是值得一住
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location and the setting of the hotel to be truly remarkable, and that the unique landscape made a strong impression on you.At the same time, we sincerely apologize for the inconvenience you experienced with the hot water upon check-in and for the multiple visits required to resolve the issue. This is certainly not the seamless experience we aim to provide, and your comments have been shared with our Engineering and Operations teams for review and improvement.We truly appreciate your understanding and are glad to know that, overall, you still felt the stay was worthwhile. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more comfortable experience from the very beginning.Warm regards,Andrea Salazar.
酒店回复: Dear Guest,Thank you for your wonderful review and for sharing such a unique experience with us. We’re delighted that, despite the temporary closure of the Rock Pool for safety reasons, you still enjoyed the beauty of the resort and captured memorable photos. Witnessing a rare desert thunderstorm in AlUla truly is a once in a lifetime moment.We sincerely appreciate your recommendation and are honored by your kind words. We look forward to welcoming you back again for another unforgettable stay.Warm regards,Andrea Salazar.
酒店回复: Dear Guest,Thank you for your kind and detailed feedback. We are delighted to know that you and your family enjoyed the comfort of your villa, the excellent facilities, and the peaceful atmosphere of the resort. It is wonderful to hear that the children loved their stay, and that our front desk team’s warm hospitality made a positive difference to your experience.We also appreciate your helpful suggestion regarding breakfast variety. Guest feedback is invaluable to us, and we will share your comments with our culinary team as we continue to refine our offerings.It brings us great joy to know you plan to return, and we look forward to welcoming you back to Banyan Tree AlUla for another memorable stay.Warm regards,Andrea Salazar
3.1分
别墅, 2 间卧室, 私人游泳池 (Dune)
情侣出游
很拉….三点来收拾房间我说推迟到五点，晚上回来啥都没收拾，反而做了夜床。
音乐厅进不去，峡谷泳池落石不让看，最标致的精油熏香也只有精油没有熏香。
是最贵的悦榕庄，但是绝对不是服务最好的
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your impressions. We are truly sorry to hear about the shortcomings you experienced during your stay. Please accept our sincere apologies, as this is not reflective of the service standards we strive to deliver.Your feedback is very valuable to us, we would greatly appreciate the opportunity to follow up with you personally regarding your experience. If you are open to it, please contact us so that we address it appropriately.We truly hope you will allow us another opportunity in the future to restore your confidence and provide the seamless Banyan Tree experience you rightfully expected.Sincerely,Andrea Salazar
酒店回复: Dear Li Ohao,Thank you for sharing your thoughtful feedback. We are delighted to know that you enjoyed the atmosphere created by our signature essential oils, and the warm service from our team. At the same time, we regret the disappointment caused by the mountain pool being closed due to safety concerns. While the closure was necessary to ensure guest wellbeing, we fully appreciate your understanding.We truly value your comments and look forward to welcoming you back to Banyan Tree AlUla for another memorable stay.Sincerely,Andrea Salazar
5.0分
高级别墅, 1 间卧室, 私人游泳池 (Dune)
家庭亲子
果然是全球最美的悦榕庄
淡季出行没有人家说的接驳车很慢的情况
服务各方面都很好反应很迅速
房间定的是有泳池的
每天小孩姐醒来第一件事情就是游泳
沙漠早晚温差比较大晚上可以篝火看星星💫
他们还有其他房型适合家庭出游
泰餐厅比较贵但也值得吃一顿
9 / 20
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know that your stay at Banyan Tree AlUla was such a memorable experience for you and your family.It’s heartwarming to hear that your child enjoyed the private pool each morning, and that the cooler desert evenings offered the perfect setting for stargazing by the bonfire. We are also pleased that you found our service attentive and responsive, and that you had the opportunity to enjoy our Thai restaurant.Your kind words mean a great deal to us, and we truly look forward to welcoming you and your loved ones back for another unforgettable escape in the near future.Warm regards,Syann EeBanyan Tree AlUla
酒店回复: Dear Dakanpuqili,Thank you for sharing your thoughtful review.We are delighted to hear that you enjoyed the spacious comfort of your villa, the beautiful view of Maraya, and the unique experience of our canyon swimming pool. It brings us great joy to know that our team’s dedication and attentiveness, especially the extra effort extended to assist with your arrival, made a positive impact on your stay.Your kind words mean a great deal to us, and we are truly grateful for your appreciation. We would be honoured to welcome you back to Banyan Tree AlUla for another serene and memorable experience.Warm regards,Syann EeBanyan Tree AlUla
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful review.We are delighted to know that you enjoyed your stay with us, from the spacious villas and private pools to the comfort and luxury of the facilities. It is also a pleasure to hear that you found our Thai restaurant to be the best during your travels in Saudi Arabia, and that the unique surroundings of AlUla, including Maraya, added to your memorable experience.Your kind words mean a great deal to us, and we are honoured to have been part of your journey. We would be thrilled to welcome you back to Banyan Tree AlUla for another exceptional stay.Warm regards,Syann EeBanyan Tree AlUla
硬件很好，服务也在线。就是酒店里面很无聊，除了镜面音乐厅，其他没什么地方可以去。拍照不错，但白天很晒，几乎无法出门。早餐很好，记忆深刻，晚餐在泰国餐厅吃，人均500起步，服务很好，口味中偏上。泳池没开放，说有落石风险，没去打卡拍照。
选址无可挑剔的人生酒店之一 在这么荒芜奇特的地貌之上建成这样的景观酒店很了不起啦
就是设施还是有待提升 入住之后发现房间没热水 工程师来了好几趟才修好
总体来说还是值得一住
不愧为全球最美悦榕庄，网红泳池依然没有开放，但是可以拍照打卡。在一年只下一两场雨的地方，遇上了沙漠罕见的雷雨。如果来埃尔奥拉强烈建议入住一晚，非常完美的酒店。
言语无法形容这家度假村有多么令人惊叹！
各方面都是六星级的卓越体验。
非常感谢乔治和所有团队成员的热情款待，让这次经历如此难忘！
从入住到退房，处处尽显奢华——石窟泳池是令人惊叹的景致之一，带泳池的别墅简直太棒了！
非常好，非常舒适，非常有仪式感觉，设施非常好，小朋友非常喜欢，下次还要来。隔壁的那个拍了花少的网红酒店的陈旧设施，这个酒店好多了，设施比较新，比较安静。拍了花少的那个酒店全是人，接待大厅坐满了人，非常吵闹，这个酒店非常安静。前台对中国人很好，给我们升级了房型。如果早餐能再增加点点心种类就好了
很拉….三点来收拾房间我说推迟到五点，晚上回来啥都没收拾，反而做了夜床。
音乐厅进不去，峡谷泳池落石不让看，最标致的精油熏香也只有精油没有熏香。
是最贵的悦榕庄，但是绝对不是服务最好的
酒店的地理位置本身自带光环，没得说，没得挑，但需要提前跟酒店安排好车，不然uber也是加到天荒地老。房间很大，也很舒服，悦榕庄特有的精油，在沙漠里的酒店里简直buff加满。整体服务也很棒，员工热情随时提供帮助。当然也有遗憾，山间泳池因为有落石安全问题被关闭。
果然是全球最美的悦榕庄
淡季出行没有人家说的接驳车很慢的情况
服务各方面都很好反应很迅速
房间定的是有泳池的
每天小孩姐醒来第一件事情就是游泳
沙漠早晚温差比较大晚上可以篝火看星星💫
他们还有其他房型适合家庭出游
泰餐厅比较贵但也值得吃一顿
房间很大，设施齐全，卫生干净，远眺玛拉亚音乐厅，景色怡人。服务员态度极好，入住当晚出租车司机找不到酒店，前台帅哥还用自己的车子带着我们找出租车司机，非常感谢！峡谷游泳池也是一个不错的亮点。
悦榕庄和哈比斯都在同一个景区内，景区内还有另一个重要景点就是玻璃外墙的音乐厅，是埃尔奥拉的必到景点，酒店房间很大并有泳池，真的是超值，房间设施齐全豪华，泰国菜餐厅菜品味道好，是在沙特旅行期间最好的餐厅了。