酒店回复: Thank you for taking the time to share your experience. We’re pleased to hear that you enjoyed the quiet and peaceful atmosphere during your stay, as we strive to provide a relaxing environment for all our guests. It’s also great to know that our staff made a positive impression, as they take pride in delivering attentive and friendly service. Your kind feedback reinforces our commitment to creating a welcoming and comfortable setting for everyone who visits.
5.0分
其他
原文
翻译提供方：Google
非常好，除了没有人会说西班牙语是我唯一能说的，否则一切都超级好
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us! We are pleased to hear that you had a pleasant stay overall. We apologize for the lack of Spanish-speaking staff, and we understand how important it is to provide a comfortable experience for all of our guests.We appreciate your suggestion and will take steps to improve in this area. Our goal is to ensure that we can accommodate the needs of all our guests, regardless of the language they speak.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Hi Yailen,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
4.0分
商务出差
Very nice interior seems to have been remodeled. Clean rooms and good A/C. Only thing is that outside looks kinda shady and parking is also a little tight.
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酒店回复: Hello Jason,Thank you for your feedback about your recent stay. We're pleased to hear you enjoyed the clean rooms and comfortable A/C. We appreciate your comments about the exterior and parking; these insights help us understand our guests' experiences better. Your perspective is valuable to us as we continue to enhance our property and services. We hope to welcome you back in the future for another stay.
4.0分
其他
It was a very nice stay. The room was large and the kitchenette was worth the stay to be able to eat healther.
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酒店回复: Dear Valued Guest,Thank you for your kind review! We're thrilled to hear that you had a nice stay and enjoyed the spacious room and kitchenette. We agree—having the option to prepare your own meals can definitely make a difference for a healthier and more comfortable experience. We appreciate your feedback and look forward to welcoming you again soon for another great stay!
5.0分
家庭亲子
Very polite, helpful. I give them 5 star for service and cleaness. Rooms we're great. The manager was very nice 🙂.
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酒店回复: Dear James,Thank you for your amazing review! We’re delighted to hear that you had a 5-star experience with both our service and cleanliness. We take great pride in providing excellent customer service, and we’re so glad you felt well taken care of. We’ll be sure to pass your kind words to our manager and team. We hope to see you again soon!
1.0分
商务出差
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We booked this hotel same day after unexpected travel delays forced us to completely reroute our plans. We arrived around 1:30am, exhausted and just hoping for a smooth check-in.
Instead, we were met with a lecture - not a welcome. Despite the hotel listing a 24/7 front desk and ******* showing check-in available until 2am, we were told we had missed the check-in window - 3pm - 11pm - and that our rooms had been given away.
After a long day of travel, we had to argue just to get into the rooms we had already paid for. Cause of course we were charged. And if that wasn’t frustrating enough, we got another lecture in the morning about their check-in policy.
If you plan on arriving late, I’d strongly recommend staying elsewhere. The hassle simply isn’t worth it.
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酒店回复: Hi Jessica,Dear Jessica,We apologize for the frustrating experience you had at check-in. We completely understand how exhausting it must have been after a long day of travel, only to face the challenges you described. Our goal is to provide a smooth and welcoming experience for every guest, and it’s clear that we fell short in your case.Please know that we are reviewing our late check-in procedures and communication to ensure there’s no confusion in the future, especially regarding our check-in window. We want our guests to feel welcomed and valued, no matter what time they arrive.We regret the inconvenience you experienced and appreciate your feedback, which will help us make necessary improvements. We hope you’ll consider staying with us again under better circumstances.
1.0分
其他
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The accommodations were adequate. But we paid in full at the time of booking then charged again at check in. We have spoke to them several times and so far no help.
房间和浴室都很大也很干净。虽然有个小厨房，但没有锅碗瓢盆、餐具之类的厨具。对我们来说这没关系，因为我们也没用。酒店有停车场。离机场大约35分钟车程，对我们来说非常方便。
非常干净，房间也很不错。
推荐
安静祥和。员工友善。
非常好，除了没有人会说西班牙语是我唯一能说的，否则一切都超级好
非常好
Very nice interior seems to have been remodeled. Clean rooms and good A/C. Only thing is that outside looks kinda shady and parking is also a little tight.
It was a very nice stay. The room was large and the kitchenette was worth the stay to be able to eat healther.
Very polite, helpful. I give them 5 star for service and cleaness. Rooms we're great. The manager was very nice 🙂.
We booked this hotel same day after unexpected travel delays forced us to completely reroute our plans. We arrived around 1:30am, exhausted and just hoping for a smooth check-in.
Instead, we were met with a lecture - not a welcome. Despite the hotel listing a 24/7 front desk and ******* showing check-in available until 2am, we were told we had missed the check-in window - 3pm - 11pm - and that our rooms had been given away.
After a long day of travel, we had to argue just to get into the rooms we had already paid for. Cause of course we were charged. And if that wasn’t frustrating enough, we got another lecture in the morning about their check-in policy.
If you plan on arriving late, I’d strongly recommend staying elsewhere. The hassle simply isn’t worth it.
The accommodations were adequate. But we paid in full at the time of booking then charged again at check in. We have spoke to them several times and so far no help.