酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us! We are pleased to hear that you had a pleasant stay overall. We apologize for the lack of Spanish-speaking staff, and we understand how important it is to provide a comfortable experience for all of our guests.We appreciate your suggestion and will take steps to improve in this area. Our goal is to ensure that we can accommodate the needs of all our guests, regardless of the language they speak.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.
5.0分
其他
原文
翻译提供方：Google
非常好
展开
酒店回复: Hi Yailen,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
5.0分
家庭亲子
Very polite, helpful. I give them 5 star for service and cleaness. Rooms we're great. The manager was very nice 🙂.
展开
酒店回复: Dear James,Thank you for your amazing review! We’re delighted to hear that you had a 5-star experience with both our service and cleanliness. We take great pride in providing excellent customer service, and we’re so glad you felt well taken care of. We’ll be sure to pass your kind words to our manager and team. We hope to see you again soon!
1.0分
商务出差
展开
We booked this hotel same day after unexpected travel delays forced us to completely reroute our plans. We arrived around 1:30am, exhausted and just hoping for a smooth check-in.
Instead, we were met with a lecture - not a welcome. Despite the hotel listing a 24/7 front desk and ******* showing check-in available until 2am, we were told we had missed the check-in window - 3pm - 11pm - and that our rooms had been given away.
After a long day of travel, we had to argue just to get into the rooms we had already paid for. Cause of course we were charged. And if that wasn’t frustrating enough, we got another lecture in the morning about their check-in policy.
If you plan on arriving late, I’d strongly recommend staying elsewhere. The hassle simply isn’t worth it.
展开
酒店回复: Hi Jessica,Dear Jessica,We apologize for the frustrating experience you had at check-in. We completely understand how exhausting it must have been after a long day of travel, only to face the challenges you described. Our goal is to provide a smooth and welcoming experience for every guest, and it’s clear that we fell short in your case.Please know that we are reviewing our late check-in procedures and communication to ensure there’s no confusion in the future, especially regarding our check-in window. We want our guests to feel welcomed and valued, no matter what time they arrive.We regret the inconvenience you experienced and appreciate your feedback, which will help us make necessary improvements. We hope you’ll consider staying with us again under better circumstances.
1.0分
其他
展开
The accommodations were adequate. But we paid in full at the time of booking then charged again at check in. We have spoke to them several times and so far no help.
2.0分
其他
展开
You get what you pay for
So ill start off by saying the staff was great. Very nice. First there isnt an elevator. Next the place had an awful smell to the whole 2nd floor. The room was musty smelling as well. The TV had no sound and the walls are thin.
展开
酒店回复: Dear Jody,Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our team—they’ll be happy to know their friendliness stood out. We’re very sorry to hear about the odor and room condition issues, as well as the inconvenience with the TV and noise. Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns right away. We appreciate your honesty and hope to offer a better experience in the future.
1.0分
其他
展开
This property was not safe for an individual. The peep hole in the hotel room was broken and had a tissue sticking out of the hole. Worst hotel ever! Do not get a hotel here.
4.0分
其他
展开
Mini cacay
Its a nice place, there was hair in restroom floor and i killed a cockroach. When they replenished coffee, they didn't leave any sugar, so couldn't drink it
展开
酒店回复: Dear Jesus,Thank you for taking the time to share your feedback. We're glad to hear you found our place nice overall, but we're truly sorry about the cleanliness issues and the inconvenience with the coffee amenities. That’s certainly not the experience we want our guests to have.Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward. We appreciate your honesty and hope to welcome you back for an even more comfortable stay next time.
房间和浴室都很大也很干净。虽然有个小厨房，但没有锅碗瓢盆、餐具之类的厨具。对我们来说这没关系，因为我们也没用。酒店有停车场。离机场大约35分钟车程，对我们来说非常方便。
非常干净，房间也很不错。
非常好，除了没有人会说西班牙语是我唯一能说的，否则一切都超级好
非常好
Very polite, helpful. I give them 5 star for service and cleaness. Rooms we're great. The manager was very nice 🙂.
We booked this hotel same day after unexpected travel delays forced us to completely reroute our plans. We arrived around 1:30am, exhausted and just hoping for a smooth check-in.
Instead, we were met with a lecture - not a welcome. Despite the hotel listing a 24/7 front desk and ******* showing check-in available until 2am, we were told we had missed the check-in window - 3pm - 11pm - and that our rooms had been given away.
After a long day of travel, we had to argue just to get into the rooms we had already paid for. Cause of course we were charged. And if that wasn’t frustrating enough, we got another lecture in the morning about their check-in policy.
If you plan on arriving late, I’d strongly recommend staying elsewhere. The hassle simply isn’t worth it.
The accommodations were adequate. But we paid in full at the time of booking then charged again at check in. We have spoke to them several times and so far no help.
You get what you pay for
So ill start off by saying the staff was great. Very nice. First there isnt an elevator. Next the place had an awful smell to the whole 2nd floor. The room was musty smelling as well. The TV had no sound and the walls are thin.
This property was not safe for an individual. The peep hole in the hotel room was broken and had a tissue sticking out of the hole. Worst hotel ever! Do not get a hotel here.
Mini cacay
Its a nice place, there was hair in restroom floor and i killed a cockroach. When they replenished coffee, they didn't leave any sugar, so couldn't drink it