酒店回复: Thank you for your kind words about our staff and the room’s cleanliness. We're pleased you found the bed comfortable, though we’re sorry the pillows and outside noise impacted your stay. We'll look into improving the pillow quality, and we appreciate your suggestion regarding room location for future guests.
酒店回复: Thank you for sharing your experience. We're deeply sorry for the multiple issues you encountered during your stay, from the noise and dust to the unsettling incident in the communal area. This is far from the standard we aim to provide. We appreciate your kind words about our staff, and we will urgently review our security and housekeeping procedures to prevent such occurrences in the future. Your feedback is invaluable, and we regret that we fell short of your expectations. VIVE Hotel Team
酒店回复: Thank you for your review! We’re glad you enjoyed the convenient location, clean rooms, and helpful staff. We apologize for the heat issue in your room and appreciate your patience as we worked to resolve it. We're happy to hear you'd consider staying with us again and recommend requesting a higher floor for a more comfortable experience. VIVE Hotel Hastings
酒店回复: Thank you for sharing your detailed feedback with us. We sincerely apologize for the multiple inconveniences you encountered during your stay. It is always our aim to provide a comfortable and enjoyable experience for all our guests.Regarding your arrival, we apologise for the inconvenience caused by the door not being immediately accessible, especially during the rain. We’re glad that our team was able to assist you quickly, but we understand the frustration this may have caused.We are very sorry to hear about the issue with the room temperature. The situation you described is certainly not the standard we aim to uphold and we regret that this was not resolved to your satisfaction. We assure you that our team does monitor room availability, and if a room change was not possible at the time, it was likely due to all available rooms being occupied. However, we acknowledge that this did not alleviate the discomfort you experienced, and for that, we apologise.The early morning fire alarm is indeed a disruption, and while safety is our top priority, we understand how unsettling this can be for guests. Your feedback regarding this and the broken shower door is valuable, and we will address these issues with our maintenance and housekeeping teams to prevent future occurrences.We strive to meet the expectations of all our guests, and we regret that your experience did not reflect the high standards we aim to maintain. Your feedback is crucial in helping us improve, and we hope that you might consider giving us another chance to provide you with a more positive experience in the future. Please feel free to contact us directly if you choose to stay with us again, and we will do our utmost to ensure a more comfortable visit.Thank you once again for your feedback.
酒店回复: Thank you for your feedback. We’re really sorry to hear about the issues with room temperature and noise affecting your sleep. We understand how important a comfortable environment is, and we’re looking into ways to address these concerns. Your input helps us improve, and we appreciate your patience.
酒店的地理位置相当好，火车站出来，步行2分钟就可以到达，酒店对面就是Tesco，而且从酒店步行大概5分钟就可以到海边，然后距离2条步行街走路也就5-10分钟，相当方便；
酒店的设施很新、房间很大、服务员很nice；
我们是2大1小入住，服务员帮我们安排了加床，速度很快、效率很高，而且用的是全新的床垫，大床垫和小床垫都很舒服；
卫生间超级大，去了英国那么多次、英国那么多地方，是我看过的最大的卫生间，足足有10平米；
房间是公寓类型，可以自己煮饭，厨房的设施也是非常全的，而且很干净👍
这里一切都很好，工作人员很可爱，房间也很干净，就是室内太热了，还没有空调，这让体验有点不舒服。不过酒店其他方面我都无可抱怨。
干净整洁服务好
已进入破产管理程序
我去办理入住时被告知，酒店已进入破产管理程序，所有员工必须在周四离职。但酒店仍在接受预订！！
这家酒店目前处于管理状态，我被前门的保安拒绝了。我要求退款，并要求立即从网站上删除这家酒店。
房间和员工都很棒，但外面噪音很大
房间非常干净，状况也很好。床很舒服，但枕头质量很差，无法提供足够的颈部支撑。员工友好而高效。遗憾的是，我们整体的享受受到了我们房间位置的影响（面向大街的角落房间）。外面的噪音（酒吧、俱乐部、交通）一直到凌晨 3:30 都非常大。如果您可以要求一间位于走廊另一侧的房间，噪音应该会小一些。
不得不换房间，因为房间里一直有嗡嗡声。
两个房间、窗帘和橱柜里都积满灰尘。
虽然房间的其余部分非常干净。
我不得不打电话给工作人员，因为一位半裸的醉酒客人在公共房间里睡觉，他们的衣服散落在走廊上，从墙上取下的灭火器放在地板上，工作人员无法将他们带进房间，所以把打呼噜的人留在了我们门外。
为什么监控摄像头没有拍到这个
房间里的热度让人无法忍受，虽然有风扇，但风扇开着的时候我根本睡不着。
房间在马路上，非常吵。直到凌晨 4 点，外面一直有噪音。
所以不能打开窗户来消除热度。
工作人员非常出色。
话虽如此，我不会再使用，也不会推荐它。
位置便利。房间干净整洁。工作人员热情友好，乐于助人。
唯一的问题是二楼的房间热得让人难以忍受，而且无法手动控制。第二天晚上，工作人员为我们提供了落地扇，并在第三天和第四天将我们换到了楼上。我会再次入住，但要求住到更高的楼层。
我到达时下着雨，门没开，所以不得不费劲地按了个号码。幸运的是，他们很快就来让我进去了。然后我到了房间，但当我走进走廊时，我发现温度真的变了。非常热。房间里的温度是 28° ！！我试图降低温度，但不行。房间里有两扇窗户是开着的，所以他们显然知道这里热得离谱。我和一位当地的朋友一起吃晚饭，他建议我要求换房间。当我问的时候，他们告诉我“不可能，因为房间已经满了”。我很不情愿地开着窗户睡觉，风扇对着我吹，房间里很吵，很难入睡。早上 6 点，我们都被火警吵醒了。有几个人从房间里探出头来，但在我看来，这绝对不像是一家满员的酒店！最后，房间里没有吹风机，当我问的时候，他们说你需要打电话要一个，因为他们不允许在房间里放吹风机，以免有健康和安全风险！这是一家四星级公寓式酒店，配有水壶等，供成人使用。所有地方通常都提供吹风机，所以再次感觉很懒惰，不以客户为中心！最糟糕的是没有内部电话，所以你必须用自己的电话拨号 🙄 感觉很傻。我不推荐。淋浴门也坏了，一直从滑轨上掉下来。
房间温度超过 30 度（室外温度为 19 度！），没有办法降温，除非打开窗户，窗户朝向一条极其嘈杂和醉酒的大街，或者打开一台嘈杂的风扇。晚上睡得不好。从其他评论来看，这是一个常见且持续存在的问题。