酒店回复: Dear ZhuZhu,Please be advised that we inspect the room each time before guests check-in to ensure the items in the room are in good condition.Regarding the kettle placed in the room, the lid was opened and stand as to ensure it was a non-damaged kettle. Our housekeeper advised us the kettle lid was damaged; it was not able to attach the kettle after your check-out. We’ve charged it as according to the hotel damage policy. Our receptionists also encountered you many times while your stay. However, we never received any information about the kettle from you.Regards,The team atBest Western Queen Victoria Market Hotel

酒店回复: Dear Jack,Thank you for taking the time to share your valuable feedback with us.We’re sorry to hear that your recent stay did not meet your expectations, and we sincerely apologize for any inconvenience caused.Regarding your comment about the room size, we do offer a variety of room types. We understand that some guests may prefer a bit more space, and we’d be happy to recommend one of our larger room options for your next visit.Regarding slippers and toothbrush, we follow the Australian government's environmental initiatives and commitment to sustainable development, majority Hotels actively participates in eco-friendly programs by reducing the use of single-use amenities.In terms of check-out time, our standard check-out time is 10:00 AM and check-in time is 2:00 PM. This information is also provided in the room for your convenience.Thank you once again for your feedback.Warm regards,The team atBest Wester Queen Victoria Market Hotel

酒店回复: Dear Guest, Thank you so much for your kind review! We're happy to hear you enjoyed the convenient location and had a great time with your friends. It's wonderful to know that you found everything clean and appreciated the disposable toiletries. We're also glad our team could assist with early baggage storage—your comfort is our priority! Hope to see you again soon.Warm regards,The team at Best Western Queen Victoria Market Hotel