酒店回复: Thank you, Yoshiko, for taking the time to share your experience at our hotel. We appreciate your business and our team thanks you for the recognition.
2.0分
情侣出游
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The front desk staff were very accommodating.
The rooms were not well kept. Loud noise from train but luckily staff moved us to a higher floor. However being Marriott members, we wish they gave us preferred rooms upon arrival.
Floors were dirty, bedsheets stained and garbage remnants from the last occupant.
Again the hotel staff switched our rooms to a higher floor to avoid the sound from street but even that room had pieces from the floor missing and dirty walls.
We ended up switching to another Marriott for the next two nights.
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酒店回复: Thank you for taking the time to review your past stay with us. We certain appreciate all feedback in regarding our property. We also want to apologize for your experience here at the Moxy Houston Downtown. As a teachable moment I will make sure I speak with the appropriate members of the staff to make sure this does not occur again in the future.
2.0分
其他
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front desk staff not available at checkin. Turns out they were busy in the back watching tiktok rather than in the front. During checkout had to wait 10 minutes for someone to show up to check us out and settle account. I walked around looking for staff, no-one was around. Room needed TLC
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酒店回复: Thank you for taking the time to review your past stay with us. We certain appreciate all feedback in regarding our property. We also want to apologize for your experience here at the Moxy Houston Downtown. As a teachable moment I will make sure I speak with the appropriate members of the staff to make sure this does not occur again in the future.
楼下特别吵，晚上街上都在放音乐
位置不错，但老实说，虽然在市中心，周围也没什么太好玩的地方。
这家酒店太棒了，非常有特色，而且很现代。员工也非常友好。我肯定会再来住的。
出去玩儿住这儿，位置绝佳！
这次住宿体验非常棒，客户服务一流，热情好客。我特别喜欢这里，尤其是地理位置，我肯定会再次入住。停车费对我来说有点额外，但除此之外，一切都很完美。
房间虽小但设计精良。房间干净整洁，如果入住高层，可以欣赏到不错的城市景观，低层则没有。前台大部分员工都很友好热情，但也有一些员工态度冷漠，拉低了整体服务水平。考虑到低层房间噪音大且景观不佳，我认为应该大幅降低价格。
地理位置优越，但地处繁华喧闹区域。
前台非常友好。当我拿不到钥匙卡时，他来到了我的房间。
如果有浴缸就更好了，而且热水充足，也不错。
The front desk staff were very accommodating.
The rooms were not well kept. Loud noise from train but luckily staff moved us to a higher floor. However being Marriott members, we wish they gave us preferred rooms upon arrival.
Floors were dirty, bedsheets stained and garbage remnants from the last occupant.
Again the hotel staff switched our rooms to a higher floor to avoid the sound from street but even that room had pieces from the floor missing and dirty walls.
We ended up switching to another Marriott for the next two nights.
front desk staff not available at checkin. Turns out they were busy in the back watching tiktok rather than in the front. During checkout had to wait 10 minutes for someone to show up to check us out and settle account. I walked around looking for staff, no-one was around. Room needed TLC