酒店回复: Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points:The layout or decoration of rooms might differ depending on room allocation, but we provide everything as mentioned in the room description.All rooms are cleaned thoroughly before each guest’s arrival. Regarding the sofa, it has a special textured fabric where the fibers can change direction when touched. This may make the surface appear different, but it is part of the design and not a stain or dirt.Basic amenities, including toiletries and fresh linens, are provided in every room.Our staff are trained to assist guests politely and professionally. We are sorry if you felt any communication was less than friendly and will review this internally.Indeed, this apartment is operated by a few operators, but we always ensure proper coordination and service for all our guests.Room rates differ based on room availability at the time of booking and may be subject to promotions or member tiers provided by the online platform to each user.We welcome all guests and do not target any nationality; our goal is to offer a comfortable stay for everyone.We value all feedback as it helps us improve, and we hope future guests will experience the comfort, cleanliness, and service we take pride in providing.
酒店回复: Thank you for taking the time to share your feedback.Regarding the hot water, from the picture provided, the water heater button was on. Kindly note that it requires approximately 10 minutes of processing time to heat the water. We recommend starting your shower after this period for optimal use.If you encounter any issues during your stay, you can contact our front desk directly via WhatsApp at (+6012 262 9299). For language barriers, we suggest using a phone translator to ensure smooth communication.Concerning the RM500 deposit, as per our system, your booking used a card pre-authorisation, meaning the amount is temporarily held and not charged. The release period depends on your bank’s processing times.We appreciate your feedback and will continue working to improve our facilities and guest experience.
和菲斯酒店在一栋楼,白金和LUMA占据低楼层,菲斯酒店在高楼层,合用顶楼无边泳池
泳池景观没得挑,看吉隆坡夜景很赞
绝大多数景点步行可达,打车也方便
附近有7-Eleven,购物也很方便
房间稍有一点点霉味,开了一天的窗户就好很多
1. 实物与图片严重不符,不要被骗;
2. 房间很脏,设施很差,设备老旧,没有基本洗漱用品,床单有异味;
3. 服务差,沙发上各种秽渍随处可见;
4. 出了问题,沟通很不友好,不耐烦摆脸色;
5. 一家酒店分成十多家酒店接单,恶意引导消费明显;
6. 800多的房间和400多的也一样,基本没有差别。
7. 专坑中国人,大家小心。
设施:热水洗澡需要打开一个热水装置的开关,但是是坏的,电梯超级超级慢
卫生:床单上有红色和黄色的印记
环境:很多人订房间都是为了50多楼的泳池,但是人超级多,很难出片,楼上的安保比较ex
服务:前台的不会说中文,而且英语还不好,全是马来人,交流十分不顺畅,别忘了有500马币的押金,如果拿的不是现金退回来需要三到九个月,十分离谱,而且是酒店大堂是四五个酒店连在一起,英语不好的根本无法办理,而且前台他们的英语还不好
不懂如何上的5钻,大厅混合,公寓改装的酒店,品质堪忧~所有的公共区域都是混用的!!!这为什么可以上5!!吉隆坡你真的让我很失望!
1、房间极其简陋,一开门就铺面而来的闷臭。只有一个烂的不能再烂的桌子和床,房间软设施无矿泉水,只有一个垃圾桶,房间的纸巾就像餐馆一样,房间的枕头也是两个非常之高的枕头……说是52平也完全不符合。
2、工作人员态度不好(一定要备用500马押金!!)看了点评说很容易克扣押金,第一次住酒店如此小心翼翼~
3、噪音很大 住高层外面摩托车声音比耳机声音还大
4、退房的时候人巨多 从电梯到大厅无信号 排队巨久 赶时间一定早点
5 、显示2024年开业实际情况完全不符合,老的不能再老的设施了
6、泳池太具体了,一个L型泳池。因为这栋楼是混合的,所以楼上泳池的人巨多,在对着双子塔那边的酒店,那就真的人挤人了~伸个脑壳看一眼风景都算是奢侈~
7、连住两天。第一晚办入住的时候就说了,预定的是两个一晚的房间。到时候不换房入住就行,结果第二天还是又去前台排队弄半天(前台效率真的很低~且前台无信号+前台的印度口音交流起来真的有点具体了)。中午在前台弄完了之后,暴走回到酒店发现没有打扫还没有更换毛巾,打算到前台说换一下,结果这个前台又是一个大排队~放弃了
酒店距离市中心 ,位置很好,楼顶有无边泳池,但是设施有点旧,排队很久才可以入住,入住的时候要交押金,需要早点退房,因为退押金需要时间,不是马上就可以退的,要等30分钟。
虽然天台的泳池很美!但是人非常多!是跟很多酒店一起共同的,房间也有点旧不算舒服!
客观的说,人巨多,离景点的也不算近,打车高峰要翻倍,酒店前还装修,但是这个价格我非常主观打满分。尤其对比新山的酒店,简直良心。
要注意的是收押金,推荐用现金,现场等20-30分钟就可以退回来了。旅游税可以用支付宝支付。
入住第二天晚上23楼走廊夜吵闹声和隔壁房间吵闹声音太大. 无法入睡. 打扫卫生的工作人员服务态度差. 酒店大堂前台接待服务人员服务一般. 来吉隆陂度假. 造择这家酒店入住是错误的. 非要乱. 没有预期的那么好. 不建议大家去入住. 唯一好的就是51楼可以打卡. 前台这位工作人员服务态度很好. 为他点赞👍
为了55楼游泳池和对面的双子塔夜景来的,订了两晚,我们的房间在B区,23层,B区这边靠近马路,晚上11点多还有持续的警笛声和飙车声,特别特别吵。房间环境可以,空间挺大,洗手间格局怪怪的,洗手间是两扇推拉门,门打开洗漱台的镜子正对着一整面落地镜。最后说服务,前台办理入住退房的工作人员都很nice,入住大概10分钟搞定,注意事项交代的很清楚;退房等待15-20min,验房后退还现金押金,没有遇到故意不退还或者找茬事件。但是!最后我们寄存行李的时候,那个负责的工作人员态度特别差,一脸不耐烦,你要是不想免费寄存就别搞这服务,既然有就敬业点!对于我个人来说,下次去吉隆坡绝对不可能再住这家
朋友说很好,房间干净,空间大,风景也好,整个楼都很上档次。楼顶泳池是亮点,除了人多一些没毛病。离双子塔步行几分钟就到了,很方便