酒店回复: Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points:The layout or decoration of rooms might differ depending on room allocation, but we provide everything as mentioned in the room description.All rooms are cleaned thoroughly before each guest’s arrival. Regarding the sofa, it has a special textured fabric where the fibers can change direction when touched. This may make the surface appear different, but it is part of the design and not a stain or dirt.Basic amenities, including toiletries and fresh linens, are provided in every room.Our staff are trained to assist guests politely and professionally. We are sorry if you felt any communication was less than friendly and will review this internally.Indeed, this apartment is operated by a few operators, but we always ensure proper coordination and service for all our guests.Room rates differ based on room availability at the time of booking and may be subject to promotions or member tiers provided by the online platform to each user.We welcome all guests and do not target any nationality; our goal is to offer a comfortable stay for everyone.We value all feedback as it helps us improve, and we hope future guests will experience the comfort, cleanliness, and service we take pride in providing.

酒店回复: Thank you for taking the time to share your feedback.Regarding the hot water, from the picture provided, the water heater button was on. Kindly note that it requires approximately 10 minutes of processing time to heat the water. We recommend starting your shower after this period for optimal use.If you encounter any issues during your stay, you can contact our front desk directly via WhatsApp at (+6012 262 9299). For language barriers, we suggest using a phone translator to ensure smooth communication.Concerning the RM500 deposit, as per our system, your booking used a card pre-authorisation, meaning the amount is temporarily held and not charged. The release period depends on your bank’s processing times.We appreciate your feedback and will continue working to improve our facilities and guest experience.

酒店回复: 您好。非常抱歉这次的入住体验没有达到您的预期，也给您带来了不便。针对您提到的夜间噪音问题，我们会进一步加强巡查与管理，尽量避免类似的情况再次发生。关于客房清洁人员的服务态度，我们也会认真跟进并加强培训，提升团队的服务意识与专业度。我们理解沟通中可能存在一些误会，给您带来了不愉快的感受，深感歉意。非常感谢您提出宝贵的意见，这将帮助我们不断改进。也很高兴您对前台工作人员的服务给予肯定，我们会将这份鼓励转达给他。期待未来有机会再次为您提供更满意的入住体验。