酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback.We are pleased to hear that you appreciated the modern room décor and our convenient location. Being close to Chiang Mai University and within walking distance to many nearby attractions is something many of our guests find beneficial, so we are glad it added value to your stay as well.We truly appreciate your kind comments and look forward to welcoming you back again in the near future.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for your detailed and thoughtful review.We are delighted to know that you enjoyed our convenient yet peaceful location near Nimman Road, and that you found the walking distance to One Nimman comfortable. It is wonderful to hear that you appreciated our room size, design concept, artistic atmosphere, as well as the service provided by our team.We are also pleased that you were satisfied with our breakfast variety, spacious restaurant, and overall service capacity. It is great to know that you enjoyed the rooftop fitness center and swimming pool, especially the beautiful mountain view.At the same time, we sincerely apologize for the inconvenience caused by aircraft noise due to our proximity to the airport. We understand that this may affect guests who are sensitive to sound, and we truly appreciate your understanding. For future stays, please feel free to inform us in advance, and we will do our best to arrange a room in a quieter zone of the building.Thank you again for choosing to stay with us and for recommending our hotel. We are very happy to know that you plan to return, and we look forward to welcoming you back for another pleasant stay.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed experience with us.We are delighted to hear that you enjoyed our convenient location near Nimman Road and the new Friday night market just across the street. It is also wonderful to know that you appreciated the clean and tidy room, the warm service from our team, the ample parking space, and the strong security which made you feel safe during your stay.At the same time, we sincerely apologize for the disturbance caused by the aircraft noise. As our hotel is located relatively close to the airport, flights may occasionally be noticeable, and we understand how this could be surprising, especially early in the morning. Your feedback is very important to us, and we truly appreciate your understanding.Thank you again for your kind comments and valuable feedback. We hope to have the pleasure of welcoming you back again for another comfortable stay.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for your detailed and thoughtful feedback.We’re delighted to hear that the triple room with two single beds and a sofa bed was comfortable for your stay. It’s wonderful to know that you were satisfied with our facilities, including the complimentary tuk-tuk service to Nimman One and the nearby 7-Eleven. We’re also pleased that you found the rooftop swimming pool clean and appreciated the overall management of the hotel.Regarding the proximity to the airport, thank you for your understanding. As we are located near the flight path, aircraft noise can occasionally be heard. However, we’re glad it did not significantly disturb your sleeping hours.We truly appreciate your balanced review and hope to have the pleasure of welcoming you back to Travelodge Nimman Chiang Mai again in the future.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: 尊敬的宾客，感谢您抽出时间分享如此详细的入住体验。我们非常遗憾看到您此次入住感受如此糟糕，也真诚为给您带来的困扰与不适致以诚挚的歉意。首先，很感谢您肯定房间的整洁度。对于您提到的酒吧噪音以及飞机起降带来的噪音问题，我们非常理解这对追求安静休息的客人来说会造成极大困扰。酒店所在区域靠近机场航线，这属于客观地理因素，但我们深知这并不能减轻您当时的不适感，尤其是在您身体不舒服、需要好好休息的情况下。对此我们深表歉意。关于您提到阳台夜间噪音、飞机频繁经过以及震动的问题，我们会再次评估房间隔音情况，并在预订及入住时更加主动地向客人说明位置特点。如客人对安静环境有较高需求，我们也会尽力安排相对安静的房型。对于您提到住宿楼与大堂分开、需要接驳车接送的情况，这是酒店的设计规划之一，但我们理解这可能未能符合您的预期，我们会加强说明，让客人提前了解相关安排。我们非常重视您的反馈。即便此次体验未能达到您的期望，您的意见仍然对我们改进服务非常重要。我们再次为您此次的不愉快经历致歉。祝您未来的旅程更加顺心舒适。诚挚问候，Noppadon Rungsawang酒店经理Travelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback with us.We are pleased to hear that you found our front desk service helpful and convenient, especially with English communication, and that you were aware of our shuttle service to nearby attractions.However, we are truly sorry to learn about the shortcomings you experienced with our housekeeping service. Please accept our sincere apologies for the stained pillowcase, the cleaning cloth left in your room, the delay in providing drinking water on the first day, and the inconvenience caused by the removal of the bed linen change request card. This is certainly not the standard of service we strive to provide, and we fully understand how disappointing this must have been.Your comments have been taken very seriously and have been shared with our housekeeping management team for immediate review and corrective action, including retraining to ensure greater attention to detail and consistency in service.Thank you once again for your honest and constructive feedback. We truly hope to have the opportunity to welcome you back to Travelodge Nimman Chiang Mai in the future and provide you with a much improved and more comfortable stay.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.First and foremost, please accept our sincere apologies for the unpleasant experience you had with your luggage. We are truly sorry to hear that your laptop bag fell to the ground while being handled by our staff and that it resulted in damage to the corners. This is certainly not the level of care and attention we expect from our team.We fully understand how concerning this situation must have been, especially when it involves personal belongings. Your feedback has been shared with our team for immediate review, and we will reinforce proper handling procedures to ensure greater care when assisting guests with their luggage.We deeply regret the inconvenience and frustration this incident may have caused. Please know that we take your comments seriously and will use them as an opportunity to improve our service standards.We truly hope to have the chance to restore your confidence in us and provide you with a much better experience in the future.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback with us.We are delighted to hear that you found the room very clean and enjoyed our convenient location close to Nimmanhaemin Road. It is also wonderful to know that our complimentary tuk-tuk service was helpful during your stay.We are pleased that you were happy with the room upgrade as well. It is always our pleasure to add a little extra comfort whenever possible.We also appreciate your understanding regarding the aircraft noise due to our proximity to the airport, and we are glad to know that it did not affect your sleep.Thank you again for your kind support. We look forward to welcoming you back again for another pleasant stay.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us.We are delighted to hear that you enjoyed our hotel services, especially the complimentary Tuk Tuk shuttle to Nimman One and Maya Shopping Mall, as well as the convenience of booking via our application. We are also pleased to know that you were satisfied with the cleanliness of the rooms, daily housekeeping, and the polite and friendly service provided by our team.Your kind feedback is truly appreciated and motivates us to continue delivering a pleasant stay for all our guests. We sincerely hope to have the opportunity to welcome you back to Travelodge Nimman Chiang Mai again in the future.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai

酒店回复: Dear Valued Guest,Thank you very much for your detailed and balanced feedback.We’re pleased to hear that you enjoyed our elegant environment, convenient location within a large complex, and proximity to One Nimman. It’s also wonderful to know that you found our tuk-tuk service helpful and that our front desk staff made a positive impression with their politeness.At the same time, we sincerely apologize for the housekeeping shortcomings you experienced. Cleanliness is one of our top priorities, and “sloppy” service is certainly not the standard we aim to deliver. Your comments have been shared with our housekeeping team for immediate review and improvement.We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back to Travelodge Nimman Chiang Mai and provide you with a fully satisfying experience next time.Warm regards,Noppadon RungsawangHotel ManagerTravelodge Nimman Chiang Mai