Very friendly check in. At check out staff was nowhere to be found, with a sign to talk into a walkie talkie which did not work.
Also not the fault of the hotel but the people above me were either 900 pounds or wild animals based on the constant banging on the floor, all night.
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酒店回复: Thank you for taking the time to share your feedback. I’m very glad to hear that your check-in experience was friendly — our front desk team takes great pride in making guests feel welcome.I’m truly sorry, however, for the issues you experienced during check-out and with the noise from the room above. The walkie-talkie system should always function properly, and I’ll be following up with our team to ensure better coverage and communication for guests during those early hours.As for the noise disturbance, while it’s sometimes beyond our control, we certainly want to help when it happens — please never hesitate to contact the front desk so we can address it right away.We appreciate your honest comments and hope you’ll consider giving us another opportunity to provide you with a quieter, more seamless stay in the future.Warm regards,Kris ReidAssistant General ManagerTravelodge by Wyndham Amherst
5.0分
其他
Nice stay
All the staff were great and very helpful.
Our room was good for our needs.
It would have been helpful to have gluten free options for breakfast
5.0分
其他
Barbara at the front desk was so helpful and friendly….wish all hotels had a Barbara from Zimbabwe.
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酒店回复: Thank you so much for your 10/10 review and for your kind words! We’re delighted to hear that Beverly at the front desk made such a positive impression during your stay. She truly embodies the spirit of hospitality we strive for here at Travelodge Amherst, and your compliment will absolutely make her day.We’re so glad you enjoyed your visit and hope to welcome you back again soon for another great stay!Warm regards,Kris ReidAssistant General ManagerTravelodge by Wyndham Amherst
5.0分
其他
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We chose this hotel for it's very reasonable price and because it was just off the highway that we were travelling on. We arrived past midnight and left after breakfast the next morning. Staff was helpful and efficient upon arrival and checkout. The breakfast was excellent. The hotel is somewhat dated but it served our purposes well.
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酒店回复: Thank you so much for your 10/10 review and for taking the time to share your experience! We’re so glad you found our location convenient, our rates reasonable, and our staff helpful and efficient — especially after a long day of travel.We’re also happy to hear you enjoyed our hot breakfast before continuing your journey. While you’re right that some areas of the hotel are a bit dated, we’re pleased to share that we’re currently updating our guest rooms and common areas with new furniture, fixtures, and décor to make future stays even more comfortable.We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,Kris ReidAssistant General ManagerTravelodge by Wyndham Amherst
4.0分
其他
Facilities are adequate, rooms are dated but beds comfortable and clean. Breakfast had a good range of food.
Pool is of a good size but was cold.
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酒店回复: Thank you for taking the time to share your feedback and for rating your stay 8 out of 10. We’re glad to hear you found the rooms clean and comfortable, enjoyed the breakfast selection, and appreciated the size of our pool. Our pool is kept at a constant temperature between 80 -82 degrees which is the industry standard. I'm truly sorry you didn't find it comfortable.We also appreciate your comments regarding the dated furnishings. We’re pleased to share that we are currently updating our guest rooms and facilities with all new furniture, fixtures, appliances, and improvements to enhance comfort and overall experience.Your feedback helps us continue to improve, and we hope to welcome you back again soon to enjoy an even better stay.Warm regards,Kris ReidAssistant General ManagerTravelodge by Wyndham Amherst
很棒的住宿地点。
房间很脏，枕头都硬邦邦的，旧得很。
泳池很大很漂亮。早餐很棒。酒店客满，工作人员虽然忙得不可开交，但仍然非常友好热情。
午餐的选择很多，味道也不错
老派了！！！
Very friendly check in. At check out staff was nowhere to be found, with a sign to talk into a walkie talkie which did not work.
Also not the fault of the hotel but the people above me were either 900 pounds or wild animals based on the constant banging on the floor, all night.
Nice stay
All the staff were great and very helpful.
Our room was good for our needs.
It would have been helpful to have gluten free options for breakfast
Barbara at the front desk was so helpful and friendly….wish all hotels had a Barbara from Zimbabwe.
We chose this hotel for it's very reasonable price and because it was just off the highway that we were travelling on. We arrived past midnight and left after breakfast the next morning. Staff was helpful and efficient upon arrival and checkout. The breakfast was excellent. The hotel is somewhat dated but it served our purposes well.
Facilities are adequate, rooms are dated but beds comfortable and clean. Breakfast had a good range of food.
Pool is of a good size but was cold.