Property was clean. My favorite part was that it was so close to where we were doing things. It was a 5 minute walk to Broadway and the Bridgestone. Well stocked and entry was easy.
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酒店回复: Hi Virginia, Thank you for sharing your thoughts! We’re happy to hear you enjoyed your stay. We look forward to welcoming you back! Best regards, Team Kasa
5.0分
家庭亲子
Property was conveniently located to Broadway entertainment district. Suite was huge. Staff were exceptionally attentive and helpful! Highly recommend.
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酒店回复: Hi Margie, We are happy to hear that you enjoyed our convenient location in the Broadway entertainment district and that you found your suite spacious. We truly appreciate your kind words about our staff's attentiveness and helpfulness. Your feedback is invaluable to us, and we look forward to welcoming you back soon! Best regards, Team Kasa
2.0分
家庭亲子
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Check in process is terrible , final got someone here at the property to help us get in and car parked. People that answered the phone to help were no help at all!
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酒店回复: Hi , Thank you for sharing your experience with us. We’re very sorry to hear about the difficulty you had during check-in and with getting assistance over the phone. We understand how frustrating that must have been, especially after arriving and just wanting to settle in. We appreciate your patience and are glad that someone on-site was able to help you get checked in and parked. Your feedback has been shared with our team so we can review how we handle arrival support and make sure the process is much smoother for future guests. Sincerely, Team Kasa
5.0分
情侣出游
Loved the space here, only tiny inconvenience was the sound of water flowing through pipes early in morning
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酒店回复: Hi Jennifer, We're happy to hear you enjoyed the space at Kasa Capitol Hill Downtown Nashville! We appreciate your feedback about the sound of water flowing through the pipes early in the morning. We’ll keep this in mind as we continue to enhance our property. See you back soon! Best regards, Team Kasa
5.0分
其他
The location was wonderful. We were able to easily walk to Broadway for all the fun! The room was very quiet for sleeping. Great stay!
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酒店回复: Hello Pamela, We’re happy to hear that you enjoyed our wonderful location and found the room perfect for a restful night's sleep. We truly appreciate your recommendation and are glad you had a great stay! Best regards, Team Kasa
5.0分
其他
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Everything I needed was within walking distance. Broadway, all the restaurants were nearby. I would highly recommend this property and I will definitely be going back.
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酒店回复: Hello Todd, Thank you for choosing us at Kasa Capitol Hill Downtown Nashville! We appreciate your recommendation and look forward to welcoming you back for another stay. Best regards, Team Kasa
4.0分
其他
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Great location but was difficult to find the check in information because they send it the day of arrival. Also there is absolutely no one there to assist you and no direct phone number to call for assistance. Everything is through email or chat. That being said, we selected the two bedroom suite. We paid extra for the upgrade but I feel it was a bit overpriced because there were no televisions in the bedrooms, there was only the one bathroom and our view was of a parking deck in which people could look into our home. So we kept the blinds closed at all times. The beds and pillows were extremely comfortable and we didn’t hear any outside noise. The bathroom amenities were very nice(Malin & Goetz) and there was more than enough room to accommodate 4 people. Also, all of the bars and restaurants were two blocks down the street, super convenient. I would consider staying there again but perhaps in a different unit if I could choose.
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酒店回复: Hi Teleasa, Thank you for your valuable feedback. We’re happy to hear you enjoyed your stay. We look forward to welcoming you back!Best regards, Team Kasa
5.0分
其他
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Everything about this apartment is brilliant, from how close and not too close to downtown. Travel is so easy and bus routes so close.
So clean and they provide everything you need.
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酒店回复: Hi Katrina, Thank you for your wonderful feedback! We're happy to hear that you enjoyed the convenience of our location and found the apartment well-equipped and clean. Your input is incredibly valuable to us. Best regards, Team Kasa
5.0分
商务出差
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The property was awesome. The rooms are much larger than I anticipated, with distinct sleeping and living/kitchen areas, so it feels much more like home than you get in a other hotels. The communication from the team was fantastic, even though there's not a person at the front desk. I did run into members of the staff during my stay and all of them were incredibly friendly. The property is located on a more quiet street, so there is not much noise. My room was on the alley-side of the building, but there was little to no traffic through that alley, so noise was never a factor. It is easily walkable to Broadway and the Ryman Auditorium, which makes it a great location. However, it is far enough away from everything that you're not going to get boisterous visitors hanging out nearby. Would definitely stay again.
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酒店回复: Hello Aaron, Thank you for sharing your experience! We’re happy to hear that you enjoyed the spacious rooms and felt at home during your stay at Kasa Capitol Hill Downtown Nashville. It's great that our team’s communication and the friendly staff made a positive impression, and that the quiet location suited your needs. We're glad you found the property conveniently located for exploring nearby attractions while still enjoying a peaceful atmosphere. We look forward to welcoming you back! Best regards, Team Kasa
1.0分
情侣出游
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This place has nobody onsite, so when something breaks, it won't be fixed, just like our TV that didn't work so we couldn't watch Sunday night football.... Then they responded with ..... It will be fixed within 24 hours, we were leaving in 24 hours! What if the toilet overflowed or there was a pipe burst! They are in the hospitality business, and they lack hospitality!
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酒店回复: Hi Randy, Thank you for taking the time to share your experience with us. We’re really sorry the TV issue wasn’t resolved in time. You shouldn’t have to miss Sunday Night Football while on your trip. We know how frustrating that must have been and how it put a damper on your stay. We also hear your concerns about responsiveness and support. Feedback like yours helps us see where we need to do better, and we’ll be sharing this with our team as we look to improve. We truly appreciate you letting us know. Sincerely, Team Kasa
Convenient to downtown
Property was clean. My favorite part was that it was so close to where we were doing things. It was a 5 minute walk to Broadway and the Bridgestone. Well stocked and entry was easy.
Property was conveniently located to Broadway entertainment district. Suite was huge. Staff were exceptionally attentive and helpful! Highly recommend.
Check in process is terrible , final got someone here at the property to help us get in and car parked. People that answered the phone to help were no help at all!
Loved the space here, only tiny inconvenience was the sound of water flowing through pipes early in morning
The location was wonderful. We were able to easily walk to Broadway for all the fun! The room was very quiet for sleeping. Great stay!
Everything I needed was within walking distance. Broadway, all the restaurants were nearby. I would highly recommend this property and I will definitely be going back.
Great location but was difficult to find the check in information because they send it the day of arrival. Also there is absolutely no one there to assist you and no direct phone number to call for assistance. Everything is through email or chat. That being said, we selected the two bedroom suite. We paid extra for the upgrade but I feel it was a bit overpriced because there were no televisions in the bedrooms, there was only the one bathroom and our view was of a parking deck in which people could look into our home. So we kept the blinds closed at all times. The beds and pillows were extremely comfortable and we didn’t hear any outside noise. The bathroom amenities were very nice(Malin & Goetz) and there was more than enough room to accommodate 4 people. Also, all of the bars and restaurants were two blocks down the street, super convenient. I would consider staying there again but perhaps in a different unit if I could choose.
Everything about this apartment is brilliant, from how close and not too close to downtown. Travel is so easy and bus routes so close.
So clean and they provide everything you need.
The property was awesome. The rooms are much larger than I anticipated, with distinct sleeping and living/kitchen areas, so it feels much more like home than you get in a other hotels. The communication from the team was fantastic, even though there's not a person at the front desk. I did run into members of the staff during my stay and all of them were incredibly friendly. The property is located on a more quiet street, so there is not much noise. My room was on the alley-side of the building, but there was little to no traffic through that alley, so noise was never a factor. It is easily walkable to Broadway and the Ryman Auditorium, which makes it a great location. However, it is far enough away from everything that you're not going to get boisterous visitors hanging out nearby. Would definitely stay again.
This place has nobody onsite, so when something breaks, it won't be fixed, just like our TV that didn't work so we couldn't watch Sunday night football.... Then they responded with ..... It will be fixed within 24 hours, we were leaving in 24 hours! What if the toilet overflowed or there was a pipe burst! They are in the hospitality business, and they lack hospitality!