the room was fabulous as was the bar staff......the valet leaves alot to be desired. despite having to pay for valet parking each night, I retrieved my own car due to the extensive lines and disorganization.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We’re delighted to hear that you enjoyed your room and had a great experience with our bar staff.We’re truly sorry to learn about the issues you encountered with our valet service. This is not the level of convenience or organization we strive to provide, and we understand how frustrating that situation must have been—especially when valet service is an added cost. Please know that we are addressing this feedback with our valet team to ensure a smoother, more efficient process moving forward.We appreciate you bringing this to our attention and hope to have the chance to welcome you back for a seamless stay in the future.Warm regards,
5.0分
其他
Valet only but it was a clean room, good service and the breakfast the following morning with two kids under 5 was perfect from a convenience perspective.
展开
酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear you enjoyed your stay and that our breakfast made things a bit easier with your little ones. We also appreciate your feedback about valet parking — we understand convenience is key when traveling with young children. We hope to welcome you and your family back again soon!
4.0分
其他
yes-room was spotless and staff courteous. More instructions for TV and a wider range of selections on the TV would have been good.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re so pleased to hear that you found your room spotless and our team courteous — we’ll be sure to pass along your kind words. We also appreciate your comments regarding the TV instructions and channel selections; your input helps us continue improving the guest experience. We hope to have the pleasure of welcoming you back soon!
5.0分
情侣出游
展开
Did not have breakfast. However, room service was disappointing because I tried to reach the front desk and room service by calling with no answer. Finally went down and placed my order, which i carried up myself. Furthermore, I think charging $3.50 for a cup of coffee when checking out was a bit much.
展开
酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about the difficulty you experienced reaching our team for room service — that’s not the level of service we strive to provide. Your comments have been shared with our management team to ensure this is addressed promptly. We also appreciate your note about the coffee charge and will review our pricing and communication around this. We hope you’ll consider giving us another opportunity to provide you with a smoother, more enjoyable stay in the future.
5.0分
其他
展开
Spent my birthday. Hotel was good, pool was quaint but will do since it’s heated and my kids loved it, although the 2nd day that we went there the bleach odor was so strong. They only do valet parking, which was convenient for us.
展开
酒店回复: Thank you for choosing to celebrate your birthday with us! We’re delighted to hear you and your family enjoyed your stay, especially the heated pool and convenient valet service. We appreciate your feedback regarding the pool odor and will be sure to have our team look into it right away. We hope your celebration was memorable, and we look forward to welcoming you back again soon!
4.0分
其他
展开
It’s a standard, rather typical American chain hotel. It’s clean, staff are nice, rooms are decent, beds are fine. Breakfast is the same every morning but they do have an omelette station and that’s good. They do offer an afternoon happy hour and snacks which is nice. The hotel is close to the downtown area and walkable. I’d give the hotel an overalll 4.25 out of 5
展开
酒店回复: Thank you very much for your valuable time and wonderful feedback. We hope to have the opportunity to host you again on your next visit to Asheville.
3.0分
情侣出游
展开
Room was not clean (wiped floor down with a towel because my shoes were sticking it too … and the towel was absolutely filthy !!) valet parking inconvenient with many hotel goers waiting for their cars for a long time … breakfast was amazing best free breakfast at a hotel I’ve ever had … lighting in room awful, 2 doors in bathroom constantly slamming into each other not a good design … Soprano restaurant just eh did not love it lol the hotel restaurant in lobby was very good I got the pulled pork sandwich and it was delicious ! I probably would not stay here again
展开
酒店回复: Thank you so much for sharing your experience with us, while we are happy to hear you enjoyed our fresh complimentary breakfast we are saddened to hear of your frustrations with the cleanliness of the room and the valet parking. I will be passing this feedback along to our management so we can look into this. We want to thank you so much for staying with us and we do hope you decide to stay with us again so we can deliver on the 10/10 experience you deserve.
这家酒店很不错。离市中心很近，步行就能到。去Tupelo Honey吃早午餐这种地方都很方便。楼顶有个不错的餐厅，可惜我们没订到位置。在阿什维尔住上几晚，这里是个不错的选择。
我们太喜欢这家酒店了！我们当时正在参观比特摩尔庄园和格罗夫公园酒店。地理位置绝佳。酒店是全新的，装修非常雅致。工作人员友好热情，乐于助人。卡西迪简直太棒了！她竭尽全力让我们的住宿体验完美无缺。我们很高兴找到了这家酒店。
早餐不错，房间宽敞，地理位置优越，停车免费。一切都我喜欢！屋顶的景色也很棒。
the room was fabulous as was the bar staff......the valet leaves alot to be desired. despite having to pay for valet parking each night, I retrieved my own car due to the extensive lines and disorganization.
Valet only but it was a clean room, good service and the breakfast the following morning with two kids under 5 was perfect from a convenience perspective.
yes-room was spotless and staff courteous. More instructions for TV and a wider range of selections on the TV would have been good.
Did not have breakfast. However, room service was disappointing because I tried to reach the front desk and room service by calling with no answer. Finally went down and placed my order, which i carried up myself. Furthermore, I think charging $3.50 for a cup of coffee when checking out was a bit much.
Spent my birthday. Hotel was good, pool was quaint but will do since it’s heated and my kids loved it, although the 2nd day that we went there the bleach odor was so strong. They only do valet parking, which was convenient for us.
It’s a standard, rather typical American chain hotel. It’s clean, staff are nice, rooms are decent, beds are fine. Breakfast is the same every morning but they do have an omelette station and that’s good. They do offer an afternoon happy hour and snacks which is nice. The hotel is close to the downtown area and walkable. I’d give the hotel an overalll 4.25 out of 5
Room was not clean (wiped floor down with a towel because my shoes were sticking it too … and the towel was absolutely filthy !!) valet parking inconvenient with many hotel goers waiting for their cars for a long time … breakfast was amazing best free breakfast at a hotel I’ve ever had … lighting in room awful, 2 doors in bathroom constantly slamming into each other not a good design … Soprano restaurant just eh did not love it lol the hotel restaurant in lobby was very good I got the pulled pork sandwich and it was delicious ! I probably would not stay here again