酒店回复: Dear Valued Guest,Thank you very much for sharing your thoughtful feedback following your stay at Mercure Bukhara Old Town.We are pleased to know that you appreciated our central location, with many attractions within walking distance, as well as the overall design of the hotel and the variety offered at breakfast. It is rewarding to see that these elements contributed positively to your experience.We also value your candid comment regarding pricing. We continuously review our positioning to ensure that the quality of facilities, service standards, and overall guest experience provide strong value. Your perspective helps us remain attentive and competitive.Thank you for recommending us. We truly hope to have the pleasure of welcoming you again on your next visit.Warm regards,Miragha J.S.Property Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback following your stay at Mercure Bukhara Old Town. While we sincerely appreciate your recognition of our team’s friendliness, we are deeply concerned by the operational shortcomings you described.Please allow me to address your points directly.Regarding the room type allocation, this clearly should not have occurred. Accuracy in reservation handling is a fundamental standard, and offering an alternative without properly resolving the original booking discrepancy does not reflect the level of professionalism we expect from ourselves.Concerning soundproofing, your comments have been escalated for technical review. While architectural design follows brand specifications, guest comfort remains a non-negotiable priority, and we will reassess mitigation measures where feasible.The breakfast miscommunication and the need for you to proactively verify details represent a breakdown in internal coordination. This indicates a gap in information flow between departments, which is currently being reviewed to ensure clarity and accountability.The temporary power interruption you experienced was the result of an external supply issue; however, the duration you mentioned is unacceptable. Backup systems are in place precisely to prevent disruption, and we are re-evaluating response protocols to strengthen operational resilience.Inconsistent hot water and delayed housekeeping service are equally concerning. Both are core elements of the guest experience and should function seamlessly. Immediate corrective follow-up with the engineering and housekeeping teams has been initiated to prevent recurrence.Your candid feedback highlights areas where management oversight must be sharper and execution more disciplined. We take this seriously. Structural brand alignment is only meaningful when daily operations reflect the same standard.Should you consider giving us another opportunity in the future, I would personally ensure your stay is handled with the attention and precision it deserves.Warm regards,Miragha J.S.Property Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. While we regret that your experience did not align with your expectations, we would like to clarify several points to ensure transparency.Breakfast at Mercure hotels is delivered in accordance with established brand standards and operates as an open buffet. The assortment is structured to provide a balanced and sufficient selection daily. In addition, selected hot dishes, including soups, are rotated to introduce variation. We also wish to emphasize that respect toward fellow guests is a core principle of Accor, and we maintain a zero-tolerance approach toward any form of disrespectful language within our property.Complimentary lemonade and dry fruits are available for all guests in the lobby area on a self-service basis. For elderly guests and those requiring accessibility support, our team proactively provides personalized assistance. Our intention is to ensure comfort while maintaining an equitable service model for everyone.The architectural design, including window dimensions, reflects the historical heritage of Bukhara. Smaller windows are traditionally incorporated to minimize heat exposure and preserve the authenticity of the Old Town aesthetic. According to our internal review, no request regarding the window size was communicated during your stay; otherwise, our team would have explored alternative room options, subject to availability.Regarding the shower temperature, our engineering team continuously monitors water systems to ensure stability. Had this been reported during your stay, we would have immediately dispatched technical support to resolve the matter.In line with our sustainability commitments, we use wooden hangers instead of plastic. These are intended exclusively for garment storage, not for drying wet clothing. For delicate or freshly washed items, we strongly recommend utilizing our professional laundry service to prevent potential fabric damage.We remain committed to continuous improvement and to delivering a hospitality experience aligned with international standards. Should you reconsider staying with us in the future, we would welcome the opportunity to restore your confidence.Regards,Miragha J.S., Property Manager.
酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you appreciated our prime location in the heart of Bukhara Old Town, allowing convenient walking access to the city’s main attractions. It is equally rewarding to hear that you found the room comfortable and enjoyed the distinctive design of our courtyard.Your kind recognition of our team’s professionalism and warm hospitality truly means a great deal to us. We are also pleased that both breakfast and dinner met your expectations and that you found strong value in your overall stay experience.We sincerely look forward to welcoming you back for another memorable visit.Regards, Miragha J.S. Property Manager.
酒店回复: Dear Valued Guest,Thank you for taking the time to share your balanced and candid feedback. We appreciate your recognition of our convenient Old Town location, cleanliness standards, and the variety offered at breakfast, as these are core pillars of our value proposition.That said, we note your concerns regarding room size and perceived value for money. As a heritage-area property, our room layouts are thoughtfully designed to align with Old Town architectural constraints while prioritizing comfort and functionality. Nevertheless, your comments are duly acknowledged and will be factored into our ongoing product optimization and pricing strategy reviews.We also appreciate you highlighting the indoor swimming pool on the ground floor, which remains a key amenity for guests seeking relaxation after exploring the city.Your insights help us challenge assumptions and refine our guest experience roadmap. We hope to have the opportunity to welcome you again and deliver a stay that exceeds expectations on every touchpoint.With regards,Miragha J.S.Property Manager
酒店回复: Dear Valued Guest,Thank you for your detailed and heartwarming feedback.We’re delighted to hear that you enjoyed the spacious, clean, and well-maintained room, and we truly appreciate your kind words about our staff. It’s wonderful to know that our team was able to accommodate your request and create an extra-comfortable bed setup for you — your comfort is always our priority.We're also glad you appreciated the artistic atmosphere of the hotel, the thoughtful touches like snacks and water in the lobby, and our complimentary wellness facilities including the indoor pool, Turkish bath, and sauna.It’s great to hear that you found our location convenient for exploring the Old City, and that our breakfast left a positive impression. Thank you once again for your kind words — we would be thrilled to welcome you back to Mercure Bukhara Old Town in the near future.Warm regards,Miragha J.S.Property Manager
酒店回复: Dear Valued Guest,Thank you very much for your kind review and thoughtful feedback. We’re delighted to hear that you enjoyed our relaxing pool and sauna, as well as the convenient location near the Old City.It’s wonderful to know that you appreciated our restaurant and found it to offer great value and quality across all meals. Your kind words truly motivate our team to continue providing the best possible experience for every guest.We look forward to welcoming you back soon for another pleasant stay.Warm regards,Miragha J.S.Property ManagerMercure Bukhara Old Town
位置非常好,一些景点都步行可达。酒店非常漂亮,早餐也很丰盛。房间还可以,总体来说只是贵了一点,其他各方面都不错,推荐。
我觉得这酒店是不是就请了个美居的建筑设计师,楼修完了美居就不管了,管理水平混乱的让人诧异。我来详细数数:
1,搞错我房型,订的双床房给我弄个家庭三人间,问前台说可以换双床房但没必要
2,隔音巨差,楼上楼下隔壁的说话都听的清楚
3,搞掉早饭,订了早饭但餐厅没有名字,现打电话去核实
4,晚上6点过停电,停了半小时
5,热水忽冷忽热,洗澡简直要命
6,第二天下午3回酒店,还没打扫卫生
店员很热情但是管理真的太差了。
这分怎么评出来这么高,还改不了,唉
垃圾酒店,真是***,
第一:住了三晚,三天早饭一模一样。评论说早餐好吃的平时都吃饲料吗?
第二:退房之后在大堂等着打车,服务员又给入住的客人倒水又搬行李,我们就坐旁边没给水,前天入住的时候也没说帮搬行李
第三:房间窗户那叫一个小
第四:洗澡水忽冷忽热
第五:洗的衣服用房间里的木衣架放了一晚,***掉色了,**的白色Txie
第六:如果有机会再来,再住我是狗。
酒店位于布哈拉老城内,市内的大部分景点都可以步行到达。酒店的房间体验很舒适,庭院设计的也很有特色。工作人员非常热情非常专业,早餐和晚餐也都很美味,入住的性价比很高。
酒店在老城,走路到老城核心景点比较近走路大约30分钟。酒店房间整洁卫生,早餐丰富,但房间面积较小,酒店一楼有泳池,房价性价比不高。
酒店很漂亮,一走进去就想把每个角落都拍下来,餐厅的食物也很美味。我去了水疗中心(做了磨砂按摩),技师非常棒。还有带土耳其浴室的泳池。唯一的缺点是淋浴间的地板很冷,而且没有加热毛巾架来烘干衣物。员工非常热情友好!
房间挺大,干净整洁。 给酒店服务员点赞,特意给我们把2张床合在一起,特意换了一个大床垫,成了舒服的超大床😀 酒店艺术感很强。 门厅还准备了贴心小吃和饮水。 室内游泳池,土耳其浴和桑拿免费使用。 步行不到20分钟能到布哈拉老城中心。自助早餐丰盛好吃,一百元出头还是挺值的。
设施:泳池不大但人也不多,可以休闲游一小会儿,有桑拿房很舒服。
环境:处于在古城的边缘,又可以直接打到车的位置。从酒店散步到古城中心,大约10~15分钟吧。综合起来我认为是很方便的。
服务:特别推荐酒店的餐厅。三餐都可以在餐厅解决。性价比非常高。
酒店很漂亮,非常好!它是我见过最美的泳池。不过,价格还是稍微有点贵。
酒店很漂亮,虽然离布哈拉最主要的旅游区有点远,但走走也值得。酒店不提供浴帽、润肤露等洗漱用品(尽管预订时有注明)。我们没有在酒店用早餐。我会推荐这家酒店。
给未来住客一个小建议:酒店约400米外,Sulaymon Murodov 大道对面,还有另一家名为 THE PLOV 的餐厅。那家餐厅很大,当地人很喜欢去,而且获得了不少质量奖项。