酒店回复: Dear Zhuizhui,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We are thrilled to hear that you enjoyed the cleanliness and amenities of our rooms, as well as the comfort of our gym and rooftop pool.We appreciate your feedback regarding the lack of a toilet in the gym area, and we'll consider this for future improvements. We hope to have the opportunity to welcome you back again in the near future.Warm regards,Soklida ChounGuest Service Supervisor
酒店回复: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you feel comfortable and at home during your stays. Our team takes pride in providing professional service, and we're glad that you appreciate the cozy rooms and breakfast.We hope to have the opportunity to welcome you back again in the near future.Warm regards,Soklida ChounGuest Service Supervisor
酒店回复: Dear Leonkg,Thank you for taking the time to share your feedback regarding your recent stay at Capri By Fraser Phnom Penh! We sincerely apologize for the inconveniences you experienced, as this is not reflective of the standard we strive to uphold.We understand that the size of the room fell short of your expectations, and we appreciate your comments regarding our descriptions. We constantly aim to provide accurate and helpful information to our guests, and your input will help us improve that.We are very sorry to hear about the delay in housekeeping that affected your stay. Please rest assured that we are actively addressing the staffing challenges within our housekeeping department to ensure timely service in the future. Your experience is invaluable in highlighting areas where we need to do better, and we are committed to making those improvements.We truly value your loyalty as a returning guest, and we hope to have the opportunity to restore your faith in us on your next visit to Phnom Penh. If you choose to stay with us again, please do not hesitate to reach out directly so we can ensure your experience is much more enjoyable.Warm regards,Soklida ChounGuest Service Supervisor
酒店回复: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We sincerely apologize for any disappointment caused during your stay. We regret that the room did not meet your expectations regarding size and amenities. We strive to provide accurate descriptions and quality service, and we will review our room specifications and communication to ensure clarity in the future.Your comments about the bathroom facilities and breakfast are also noted. We will address these issues with our team to improve the overall experience for our guests. We appreciate your honest feedback as it helps us improve. If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly.We hope to have the opportunity to welcome you back again in the near future.Warm regards,Soklida ChounGuest Service Supervisor
1人觉得有用
4.7分
豪华大床房
商务出差
环境卫生都挺好
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酒店回复: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear that you appreciated the environmental hygiene during your stay.We always strive to maintain the highest standards to ensure our guests have a comfortable and pleasant experience.We hope to have the opportunity to welcome you back again in the near future.Warm regards,Soklida ChounGuest Service Supervisor
酒店回复: Dear valued guest, Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear you enjoyed the cleanliness and location of our property.We look forward to welcoming you back soon!Warm regards,Soklida ChounGuest Service Supervisor
酒店一楼是前台以及伴手礼区，房间干净设备齐全，健身房让我待得很舒服（可惜不带洗手间），顶楼有小型露天泳池。
多次入住，房间虽不大，但很温馨舒服。服务员都训练有素，非常有职业素养，有宾至如归的感觉。早餐还可以。
位置很好。早餐也不错，早上需要的一切都能提供。总的来说，员工非常友好和乐于助人，特别是前台的Lida女士和Sophea先生。
酒店还不错，但入住三天期间房间完全没有打扫，这点很让人失望。早餐也只是一般般。
房间比预计的小，和介绍的上面不同。
卫生：我早上出门十点半就按下打扫的灯，待我下午二点半回房间，还是没有做保洁，打电话给总台，他说会安排人过来。
服务：充分说明客房部人手不足，这是我住在金边六次中，最差的体验。
房间内跟本没有30几平方骗子
4.6米乘以4.5米只有20平方左右，我付款还说是35平方以上的大房间，其实只给了小房间，鱼目混珠卫生纸很差，水压也不稳一会冷一会儿热，早饭也不行很差，570多元不值上当了！
环境卫生都挺好
地理位置绝佳！早餐超棒！！
很棒的酒店和员工。我们回家前只住了一晚，但非常满意。员工非常友好和乐于助人。位置很好，但街道很窄，没有人行道，所以我们更喜欢坐嘟嘟车出行。
干净整洁，位置优越。