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This hotel is not somewhere you want to stay. Unhelpful and unsympathetic management in a crisis. These are people to avoid doing business with and you wouldn't want to associate with. Best give this hotel a miss. Plenty of other much better hotels in the area.
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Having had an unexpected cancer diagnosis and needing urgent chemotherapy treatment, I was obliged to cancel my trip to France. I requested a refund from Madame Carline Huque at Hotel La Bastie D Urfe, This request was refused several times despite giving over two months notice. I was surprised given every other French hotel was sympathetic to my situation and were compassionate enough to refund without hesitation. Several even sent notes wishing me well for my treatment and recovery. Everyone received the same 2 months notice. Hotel La Bastie D Urfe were singular in their refusal to refund. They subsequently failed to respond to my follow-up emails appealing for them to do the same as everyone else. Cancer care could be needed urgently by any one of us, or, by our friends or family. And the treatment is tough. Please support me and my request for a refund and don't stay here... * I suppose it takes a particular type of person to take over a hotel known locally as ‘****** Hotel’. A few years ago, Alfredo Stranieri, a guest and serial killer, took a liking to the place and forced the previous owners, Nicole Rousseau and Claude Moulythe, to sign a deed of sale before shooting them. He buried the bodies beneath the flower bed at the entrance and proceeded to run the hotel himself.
房间很舒适,但是食物的质量与价格完全不成正比。
我们已经在 Bastie d'Urfe 住了好几年了,每次都非常愉快。在这个真正的和平天堂,我们一直很受欢迎。一切都很完美,物有所值。
迷人的建筑,环境宜人而安静,游泳池位于后面,工作人员欢迎用餐,顶部宜人房间的早餐符合我们预订的内容,推荐给有孩子的家庭,甚至是小孩
无论是环境还是质量都不值三星级和价格水平。令人失望。
房间非常干净,床质量很好,表面有点小。另一方面,对餐厅非常失望......你必须在晚上 7:00 之前选择你的菜??菜单宣布28欧元,付了29....开胃菜半份乳蛋饼,荒谬。甜点半片蛋糕,可笑!丰盛的菜肴,但干燥并重新加热(兔腿)。性价比:零!
房间很大,装饰有品位的家具,床上用品非常舒适。从游泳池可以看到山谷的壮丽景色。如果您正在寻找一个安静和放松的地方,这是理想的选择,同时距离最近的城镇和周围的许多景点约有 10 公里。丰盛的优质早餐。友好而细心的接待员。
This hotel is not somewhere you want to stay. Unhelpful and unsympathetic management in a crisis. These are people to avoid doing business with and you wouldn't want to associate with. Best give this hotel a miss. Plenty of other much better hotels in the area.
Having had an unexpected cancer diagnosis and needing urgent chemotherapy treatment, I was obliged to cancel my trip to France. I requested a refund from Madame Carline Huque at Hotel La Bastie D Urfe, This request was refused several times despite giving over two months notice. I was surprised given every other French hotel was sympathetic to my situation and were compassionate enough to refund without hesitation. Several even sent notes wishing me well for my treatment and recovery. Everyone received the same 2 months notice. Hotel La Bastie D Urfe were singular in their refusal to refund. They subsequently failed to respond to my follow-up emails appealing for them to do the same as everyone else. Cancer care could be needed urgently by any one of us, or, by our friends or family. And the treatment is tough. Please support me and my request for a refund and don't stay here... * I suppose it takes a particular type of person to take over a hotel known locally as ‘****** Hotel’. A few years ago, Alfredo Stranieri, a guest and serial killer, took a liking to the place and forced the previous owners, Nicole Rousseau and Claude Moulythe, to sign a deed of sale before shooting them. He buried the bodies beneath the flower bed at the entrance and proceeded to run the hotel himself.