酒店回复: Thank you for your visit.We are committed to doing our best to ensure our valued guests' satisfaction.We sincerely hope to have the pleasure of welcoming you again in the future.Thanks.
5.0分
其他
Milo looked after thing very well with my booking in and making sure I new where everything was,room was clean and organize will continue staying when l can
5.0分
其他
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Milo in the reception has been helpful to me throughout my stay, I feel comfortable for the room is clean and it is accessible to park your truck, it is just right in front of your room.
2.0分
其他
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The food was barely warm, attendant was too busy on her phone. No room cleaning done. There were not enough towels, requested more, was told they would put more in the room. That did not happen. Front desk staff were very pleasant to deal with.
Will think very hard before stayjng at a Travel Lodge again.
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酒店回复: Dear Mr. Bruce,Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you experienced during your stay. It's disappointing to know that the food wasn’t up to standard, and that there were issues with the room cleaning and towel request. We take all of these concerns seriously, and I’ll be sure to share your comments with our team so we can address them.On a positive note, we’re glad that our front desk staff made a good impression, and we truly appreciate you recognizing their efforts. We aim to provide a positive experience for every guest, and it’s clear we missed the mark this time.We understand your frustration, and we sincerely hope you’ll reconsider staying with us in the future. Your feedback helps us improve, and we’d love the opportunity to better serve you.Warm regards,General ManagerTravelodge Valleyview
2.0分
商务出差
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The front staff was great, she was polite and kind. We arrived at our room and the thermostat was set to 90F so it was cooking. Highway was noisy. Bed was ok, pillows are large. The shower was clean but tap leaked, the towels however were very cozy, clean and soft. The shampoo is basic no conditioner. Its an ok budget hotel, overpriced in my opinion.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our front staff made a positive impression and that you found the towels cozy and the shower clean. We apologize for the thermostat setting and the leaking tap — those issues have been noted for correction. As for the highway noise, unfortunately that is outside of our control, though we do our best to make the rooms comfortable otherwise.
4.0分
其他
Staff was great making sure I wasn’t double charged. Appreciated!!! Didn’t know how to turn up the heat tho so couldn’t sleep cause I was cold lol
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酒店回复: Thank you for your kind words about our staff — we’re glad they were able to assist and ensure everything was handled correctly. We’re sorry to hear about the difficulty with the room temperature and the discomfort it caused during your stay. Please know that we have a 24‑hour concierge available, and they would have been happy to help adjust the heat right away. We appreciate your feedback and hope to welcome you back for a more comfortable experience next time.
2.0分
家庭亲子
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This place is old and in need of updating all of the rooms I would suggest taking a unit on the lower level, because b
People smoke down below and it rises. They also have the unit labelled smoking,
Non smoking,smoking , non smoking, in my opinion should not be any smoking, or one section smoking only on hopper level
With balcony as smoke rises, my son and I have severe allergies, the wonderful lady working to infront allowed us to switch rooms and suggested a lower level unit. These rooms are very date and the lock barely worked. The room was clean, the staff pleasant and I believed it was advertised that they were starting renovations.
3.0分
其他
We booked a room with a kitchenette but got a basic one. I should have requested a document of my accommodation prior to our departure. Lesson learned.
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酒店回复: Thank you for your visit. We are committed to doing our best to ensure our valued guests' satisfaction. We did review your online booking and it showed that an economy double room with 2 standard queen beds was booked and not one of our kitchenette units. We sincerely hope to have the pleasure of welcoming you again in the future and hope to make your stay more to your satisfactory.
4.0分
情侣出游
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Check-in was fast and easy. We requested a room on the ground floor so we could park our motorcycles in front of our rooms. Unfortunately, there were pick-up trucks already parked in front of our rooms and the guys were outside smoking and drinking. Other than that we had a quiet night until they started their trucks early in the morning. It would be nice if they parked in front of their own rooms and if they smoked further away from other people's rooms.
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酒店回复: Thank you for your visit. We are committed to doing our best to ensure our valued guests' satisfaction. We do try to ask the working crews to park in front of their rooms and if they are upstairs to park on the other end of the parking lot so that guests who get other ground floor rooms can park in front of their doors. We apologize for this inconvenience. We sincerely hope to have the pleasure of welcoming you again in the future. Thanks.
2.0分
情侣出游
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The Horizon Inn is in need of some serious repairs and updating. It was clean but given the age of the building, the furniture, the weedy and gravelly grounds, gaps in the curtains and door (light comes through) it gives a first impression that it’s dirty and unsafe. Musty smell walking into the room. The toilet had a leak and ran (to fill the tank) every 10-20 min all night long!!
The restaurant food was a nice surprise. We got $20 coupons for dinner and free breakfast. The building looks rough on the outside but it was better and clean inside. The food was delicious. Service was great.
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酒店回复: Thank you for taking the time to review our property. We are sorry that your stay was not satisfactory. Our maintenance department and manager have been notified of your concerns. They will be working hard to rectify the deficiencies. We hope to be able to welcome you back in the future and you will enjoy your stay with us.
它很实用
Milo looked after thing very well with my booking in and making sure I new where everything was,room was clean and organize will continue staying when l can
Milo in the reception has been helpful to me throughout my stay, I feel comfortable for the room is clean and it is accessible to park your truck, it is just right in front of your room.
The food was barely warm, attendant was too busy on her phone. No room cleaning done. There were not enough towels, requested more, was told they would put more in the room. That did not happen. Front desk staff were very pleasant to deal with.
Will think very hard before stayjng at a Travel Lodge again.
The front staff was great, she was polite and kind. We arrived at our room and the thermostat was set to 90F so it was cooking. Highway was noisy. Bed was ok, pillows are large. The shower was clean but tap leaked, the towels however were very cozy, clean and soft. The shampoo is basic no conditioner. Its an ok budget hotel, overpriced in my opinion.
Staff was great making sure I wasn’t double charged. Appreciated!!! Didn’t know how to turn up the heat tho so couldn’t sleep cause I was cold lol
This place is old and in need of updating all of the rooms I would suggest taking a unit on the lower level, because b
People smoke down below and it rises. They also have the unit labelled smoking,
Non smoking,smoking , non smoking, in my opinion should not be any smoking, or one section smoking only on hopper level
With balcony as smoke rises, my son and I have severe allergies, the wonderful lady working to infront allowed us to switch rooms and suggested a lower level unit. These rooms are very date and the lock barely worked. The room was clean, the staff pleasant and I believed it was advertised that they were starting renovations.
We booked a room with a kitchenette but got a basic one. I should have requested a document of my accommodation prior to our departure. Lesson learned.
Check-in was fast and easy. We requested a room on the ground floor so we could park our motorcycles in front of our rooms. Unfortunately, there were pick-up trucks already parked in front of our rooms and the guys were outside smoking and drinking. Other than that we had a quiet night until they started their trucks early in the morning. It would be nice if they parked in front of their own rooms and if they smoked further away from other people's rooms.
The Horizon Inn is in need of some serious repairs and updating. It was clean but given the age of the building, the furniture, the weedy and gravelly grounds, gaps in the curtains and door (light comes through) it gives a first impression that it’s dirty and unsafe. Musty smell walking into the room. The toilet had a leak and ran (to fill the tank) every 10-20 min all night long!!
The restaurant food was a nice surprise. We got $20 coupons for dinner and free breakfast. The building looks rough on the outside but it was better and clean inside. The food was delicious. Service was great.