酒店回复: Hi Yiyeyoulan,We are delighted to hear that you enjoyed our clean and hygienic rooms, plentiful breakfast, and cozy lobby with complimentary coffee. It is also wonderful to know that our convenient location near attractions and restaurants added to your positive experience.We truly appreciate your feedback and look forward to welcoming you again in the future.Best regards,The Management

酒店回复: Hi Taomudelvcheng,Thank you for sharing your feedback. We are delighted to hear that you enjoyed the convenient location, helpful staff, and well-maintained facilities. It is great to know that the hot water, air conditioning, and variety of TV channels met your expectations, and that you found the hotel quiet and comfortable. We appreciate your comments regarding the room size and window limitations, and we will take these into consideration for future improvements. Your kind words about our attentive team are truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Regards,The Management

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our convenient and quiet location, as well as the comfort of your room with two double beds. It is great to know that you appreciated the delicious breakfast and found the water dispenser and microwave in the hallway convenient and environmentally friendly.We are also pleased that you enjoyed the complimentary snacks and coffee in the lobby. Your kind understanding regarding the lost room key is truly appreciated.Thank you for your high recommendation. We look forward to welcoming you again in the future.Best regards,The Management

酒店回复: Dear Valued guest, Thank you for taking the time to share such a detailed review of your stay with us. We truly appreciate your feedback, as it helps us improve our services and facilities.We are pleased to hear that you enjoyed our convenient location, the surrounding amenities, and the unique Southeast Asian character of our building. Your kind remarks about the overall environment and our friendly staff are greatly appreciated.At the same time, we sincerely apologize for the inconveniences you experienced during check-in, particularly regarding the confusion between Building A and Building B. We regret that clearer guidance was not provided initially and will reinforce our procedures to ensure guests are properly assisted upon arrival.We are also sorry to learn about the issues related to room size, soundproofing, air-conditioning noise, and the condition of the furnishings. Please rest assured that your comments regarding the crooked fixtures, stained blanket, and overall room condition have been shared with our housekeeping and maintenance teams for immediate review and corrective action.Regarding water amenities, we understand that the absence of bottled water may have caused some inconvenience. We aim to be environmentally conscious by providing filtered drinking water and water dispensers on each floor, but we will look into improving how this information is communicated to guests.Once again, we apologize for the shortcomings during your stay and thank you for acknowledging the efforts of our staff. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and seamless experience.Warm regards,Management Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you found the room spacious and comfortable, and that our staff provided patient and helpful service during check-in. We appreciate your comments regarding the QR code check-in process, room setup, and mosquito issue, and we will review these areas for improvement. Thank you as well for highlighting our convenient location and transportation options. We hope to have the opportunity to welcome you again in the future.Best regards,The Management

酒店回复: Dear Valued Guest , Thank you for your lovely review! We are happy to hear that you enjoyed our service and convenient location. While the room size is modest, we are glad the excellent location made it easy for you to visit nearby attractions. As a sustainable hotel, we provide toiletries upon request, and we appreciate your support of our environmental efforts . It is also great to know you discovered the barbecue restaurant just a five-minute walk away is delicious! Thank you as well for the travel tip about sun protection. We hope to welcome you again on your next trip!RegardsThe Management

酒店回复: Dear Valued Guest,Thank you so much for sharing your wonderful experience! We’re delighted to hear that your two-bedroom apartment in Block A was spacious, comfortable, and well-equipped for your family of four. Its great to know that the modern facilities met your expectations and helped make your stay convenient and enjoyable. We especially pleased that you were able to experience the Chinese New Year lion dance performances its always our pleasure to create festive and memorable moments for our guests. Your kind words about the value for money truly mean a lot to us. We look forward to welcoming you and your family back again soon!Regards,The Management

酒店回复: Dear Valued Guest ,Thank you so much for your wonderful review! We’re delighted to hear that the room layout suited your family of five comfortably and that the air conditioning kept you cool throughout your stay. It’s also great to know that our team’s patience and service made a positive impression on you , we truly strive to make every guest feel welcome and well taken care of. We’re glad you enjoyed our convenient location with easy access to George Town, making it simple for you to explore the area. We sincerely appreciate your kind feedback and look forward to welcoming you and your family again in the future!Best regards,The Management

酒店回复: Hi Qi-qi, Thank you for sharing your detailed feedback! We glad our spacious family rooms and central location near the shopping malls and Cecil Pasar made your stay convenient. We appreciate your honesty regarding the corner room request and the clothes rack. We happy to hear you still enjoyed a quiet, satisfactory rest. Regarding the water, we moved to hallway dispensers as part of our sustainability efforts to reduce plastic waste.We hope you'll have a chance to try our pool during your next visit!Best regards, The Management

酒店回复: Hi Lee,Thank you for sharing your feedback. We are pleased to know that you found our hotel clean, hygienic, and conveniently located in the old town. We appreciate your comments regarding our services and breakfast, as they help us identify areas for improvement. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future.Best regards,The Management