We originally decided to stay two nights here and booked through *******. However we ended up only staying one night and canceled our stay for the second night. The person at the front desk informed us that they would get with the 3rd party to refund us the one night. However after a few days still nothing so after contacting ******* they attempted to reach the hotel for authorization for the refund and were unable to. Because of this we ended up paying for two nights when we only actually stayed one. Horrible experience and a rip off for our money.
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酒店回复: Dear Kyle,We are very sorry to hear about the difficulties you faced with your reservation and refund process. We understand how frustrating it must be to pay for nights you did not stay. As bookings made through third‑party platforms require coordination for refunds, we regret that this was not handled smoothly. Your feedback will be shared with our team to ensure better communication and follow‑through in the future.Sincerely, Hotel Manager
5.0分
其他
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Clean bright well lit. Plenty of towels of every size. Newer hotel, with everything you can think of, they have it. Woman at front desk who worked 3 till 11 was the absolute best.
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our clean, bright, and well lit environment, along with the ample towels and well equipped amenities. It is great to know that our newer property met all your needs. Your kind words about the front desk associate working from three to eleven are truly appreciated, and we will be sure to share your compliments with her. We look forward to welcoming you again.Sincerely, Hotel Manager
4.0分
其他
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It was great. The breakfast was delicious. The staff was very nice and helpful. The rooms were very clean and had everything we needed. I will be going back next month.
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酒店回复: Dear Guest,Thank you for your wonderful review! We are so glad to hear you enjoyed the delicious breakfast, found our staff helpful, and were pleased with the cleanliness of your room. It’s fantastic to know that we met all your needs during your stay. We look forward to welcoming you back next month for another great experience!Sincerely, Hotel Manager
5.0分
商务出差
Every TRU by Hilton that I have stayed at has been exceptionally great. Gastonia TRU is always top notch
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酒店回复: Dear Guest,Thank you for your outstanding 10/10 rating and loyal support of TRU by Hilton. We are honored to be consistently recognized as top notch, especially here in Gastonia. Your continued trust inspires us to maintain exceptional standards, and we eagerly await the pleasure of welcoming you back for another excellentSincerely, Hotel Manager
5.0分
家庭亲子
The staff was great, we got a text from the front desk each day making sure we enjoyed our stay! The contental breakfast was good and the room was very clean.
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酒店回复: Dear Guest,Thank you for sharing your thoughtful review. We are pleased to know that our team’s daily check-ins added a personal touch to your stay. It is great that you enjoyed the continental breakfast and found your room exceptionally clean and comfortable. Our staff takes pride in providing attentive service, and your feedback motivates us to continue delivering that level of care. We look forward to welcoming you back for another enjoyable visit soon.Sincerely, Hotel Manager
5.0分
家庭亲子
Breakfast looked good but not much variety also it was in a small area so a few people made it seem crowded
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酒店回复: Dear Guest,Thank you for your feedback and perfect rating. We are delighted to know you enjoyed your stay and appreciated the breakfast selection. Your note regarding the space and variety at breakfast is helpful and will be reviewed with our team to enhance the dining experience. We look forward to welcoming you again soon.Sincerely, Hotel Manager
4.0分
情侣出游
Johnny was very pleasant. The hotel was clean and the parking lot was very well lit. Breakfast was lackluster but it was complementary.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you enjoyed the clean hotel, well-lit parking, and friendly service from Johnny. Your feedback about breakfast is appreciated and will help us improve. We are happy your stay was pleasant and look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
家庭亲子
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I appreciate the upkeep and the cleanliness of the entire facility, including the outdoor areas, the lobby, the elevator the hallways, and of course the room. Thank you.
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酒店回复: Dear Guest,Thank you for your kind words and thoughtful feedback. We are delighted to know you appreciated the cleanliness and care throughout the property. Our team works hard to maintain a pleasant environment for every guest, and your recognition means a lot. We look forward to welcoming you again soon.Sincerely, Hotel Manager
对我来说，最重要的是房间和浴室都很干净。我的房间非常干净。一个小缺点是冰箱有点吵，吵醒了我，而且位置不太方便，就在主路口旁边。早餐我吃的是炒鸡蛋之类的；看起来像海绵，吃起来很稀。我不知道他们是怎么做到的？不过至少咖啡不错。工作人员非常友好，乐于助人。
北卡州盖斯顿希尔顿Tru酒店，性价比还不错的选择！酒店位于高速旁，交通便利，对面有肯德基和一家超赞的牛扒馆，用餐超方便。卫生条件尚可，和国内的超豪华快捷酒店水准差不多。唯一不太满意的就是早餐种类偏少，好在鸡蛋、肉类都有供应。另外我住店时车胎被扎了，不过我觉得应该是自己不小心导致的，毕竟美国这片的治安还是靠谱的，不至于有人故意扎胎。整体而言，适合自驾出行或者短途住宿的朋友！
We originally decided to stay two nights here and booked through *******. However we ended up only staying one night and canceled our stay for the second night. The person at the front desk informed us that they would get with the 3rd party to refund us the one night. However after a few days still nothing so after contacting ******* they attempted to reach the hotel for authorization for the refund and were unable to. Because of this we ended up paying for two nights when we only actually stayed one. Horrible experience and a rip off for our money.
Clean bright well lit. Plenty of towels of every size. Newer hotel, with everything you can think of, they have it. Woman at front desk who worked 3 till 11 was the absolute best.
It was great. The breakfast was delicious. The staff was very nice and helpful. The rooms were very clean and had everything we needed. I will be going back next month.
Every TRU by Hilton that I have stayed at has been exceptionally great. Gastonia TRU is always top notch
The staff was great, we got a text from the front desk each day making sure we enjoyed our stay! The contental breakfast was good and the room was very clean.
Breakfast looked good but not much variety also it was in a small area so a few people made it seem crowded
Johnny was very pleasant. The hotel was clean and the parking lot was very well lit. Breakfast was lackluster but it was complementary.
I appreciate the upkeep and the cleanliness of the entire facility, including the outdoor areas, the lobby, the elevator the hallways, and of course the room. Thank you.