酒店回复: Dear 166~LL🌟,Thank you very much for your outstanding review and for taking the time to share your experience with us.We are delighted to hear that you enjoyed the spacious Executive Deluxe Triple Room, the cleanliness of the bathroom, and the strong shower pressure. It is especially wonderful to know that you were able to enjoy the New Year’s Eve fireworks from your balcony — what a special moment!We truly appreciate your kind words about our welcoming team and thoughtful service. Your feedback regarding the comfort of the single bed in the triple room is also very encouraging, as we strive to ensure every guest enjoys the same level of comfort.It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay in the future.
酒店回复: Dear Shengnanchen,Thank you very much for your wonderful and detailed review following your recent stay in our Premier Executive Suite.We are truly delighted to know that you enjoyed our excellent location and that our manager and team, especially our Chinese-speaking colleagues, made you feel genuinely welcomed. Your kind recognition of their service means a great deal to us.It is also heartening to hear that you appreciated our historical gallery in the lobby and the Peranakan cultural displays on the second floor. We are proud of our heritage elements, and we are glad they added meaning to your stay. We’re pleased that you found the room layout spacious and practical for your family, and that you enjoyed the complimentary minibar, snacks, live music in the evenings, and our breakfast offerings — especially the charcoal-grilled bread and Penang curry mee.Thank you as well for pointing out the cleanliness issue in the bathroom. Please accept our sincere apologies for this shortcoming. We are glad our team was able to respond promptly, and we will continue reinforcing our housekeeping standards to ensure every detail meets expectations.We truly appreciate your recommendation and your thoughtful feedback. It was our pleasure to host you, and we sincerely hope to welcome you and your family back again in the near future.Warm regards,The Management TeamThe George Penang by The Crest Collection
酒店回复: Dear Guest,Thank you very much for your 9/10 rating and for taking the time to share your detailed feedback following your stay in our Governor Twin room.We are delighted that you enjoyed our central location in George Town, with its convenient access to attractions, eateries, and convenience stores within walking distance. It is also wonderful to know that you appreciated our unique design, the pool view from the corridor, and the complimentary snacks.However, we are truly sorry to learn that one of the snacks provided was past its expiry date. Please accept our sincere apologies for this oversight. This certainly does not reflect our usual standards, and we take this matter seriously. We have shared your feedback with our team to immediately review our quality control procedures and ensure this does not happen again.Thank you for bringing this to our attention. We genuinely appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,The Management Team
酒店回复: Dear Fange,Thank you very much for your outstanding review and for sharing such detailed feedback following your recent stay at The George Penang by The Crest Collection.We are truly delighted to know that your stay exceeded expectations and that you enjoyed our spacious rooms, new facilities, and convenient location. It is wonderful to hear that the poolside accessibility, complimentary in-room refreshments, and overall comfort contributed to a relaxing and enjoyable experience.We are also pleased that you had the opportunity to experience the vibrant local temple festival nearby, allowing you to fully enjoy the unique cultural atmosphere of George Town during your visit.Your kind compliments are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering memorable stays for our guests.We look forward to welcoming you back again for another exceptional experience in the near future.Warm regards,The ManagementThe George Penang by The Crest Collection
酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your recent stay at The George Penang by The Crest Collection. We sincerely regret to learn that your experience did not meet your expectations and appreciate the opportunity to address your concerns.Regarding the room allocation, please allow us to clarify that room assignments are made based on booked room category availability at the time of arrival and are never determined by nationality or guest background. We sincerely apologise if the balcony view did not meet your expectations. Your comments have been noted, and we will continue reviewing how room descriptions and images are presented to ensure clearer guest understanding.We are also sorry to hear about the maintenance issues encountered during your stay, including the television and the condition of the towels. This is certainly not reflective of our usual standards, and your feedback has been shared with our housekeeping and engineering teams for immediate review and improvement.In addition, we regret that the service received at the front desk did not leave a positive impression. Providing warm and attentive hospitality to every guest is our priority, and we will reinforce service training with our team to ensure a more welcoming experience moving forward. At the same time, we are pleased to know that some of our colleagues were able to assist you kindly, and your recognition of them is truly appreciated.As our hotel is located within the historic George Town area, surrounding city sounds, including nearby places of worship, may occasionally be heard. Nevertheless, we understand that this may affect light sleepers and will continue exploring ways to better inform guests prior to arrival.We genuinely value your feedback, as it helps us improve both our facilities and guest experience. We hope to have another opportunity to welcome you again and provide a stay that better reflects our service standards.Warm regards,The ManagementThe George Penang by The Crest Collection
酒店回复: Dear Moni111,Warm greetings from The George Penang by The Crest Collection.Thank you very much for your outstanding 10/10 review and for sharing such a detailed and thoughtful description of your stay in our Premier Family Deluxe room.We are truly delighted that you appreciated the historic charm of our beautifully restored building and the Nanyang-inspired décor. It is also wonderful to hear that your child enjoyed the food at our ground floor tea restaurant — that certainly brings a smile to our faces.Your kind comments regarding the cleanliness of the room and our housekeeping team are deeply appreciated. We are proud of our team’s dedication, and we are especially pleased that their attentiveness, including removing their shoes while cleaning, did not go unnoticed.At the same time, we sincerely thank you for your constructive feedback regarding the amenities. We do provide additional toiletries such as extra toothbrush sets upon request as part of our sustainability efforts to reduce unnecessary waste. However, we understand how proactive communication can further enhance guest convenience, and we will take your comments into consideration for improvement.Thank you once again for your generous support and recommendation. We truly hope to welcome you and your family back for another memorable stay in the near future.Warm regards,The Management TeamThe George Penang by The Crest Collection
酒店回复: Dear Guest,Thank you for your wonderful review. We are thrilled to hear that you enjoyed our convenient location and the relaxed, walkable vibe of Penang. It’s great to know that your family loved the space in the junior suite and had fun exploring the nearby attractions and local food.We look forward to welcoming you and your family back to The George Penang for more memorable city strolls and relaxing stays!Warm regards,The George Penang Team
酒店回复: Thank you for your outstanding review of your stay in February 2026. We are thrilled to hear that you enjoyed your time in the Premier Family Deluxe room and appreciated the cleanliness, comfort, and thoughtful details throughout the hotel.We’re glad you found our central location convenient and enjoyed exploring George Town, including the local shops and dining recommendations you shared. It’s also wonderful to know that our housekeeping and pool facilities added to your positive experience. Your detailed feedback and tips for future guests are truly appreciated.We look forward to welcoming you and your family back for another memorable stay at The George Penang by The Crest Collection!Warm regards,The George Penang by The Crest Collection
酒店回复: Dear Guest,Thank you very much for your outstanding 10/10 review and for sharing such a detailed account of your stay with us. We are delighted to hear that you enjoyed your Governor Twin room, the large corner balcony, and the warm welcome with drinks and snacks upon check-in.It is especially rewarding to know that our front desk team made a great impression with their friendly and enthusiastic service. We will certainly share your kind compliments with them.We are also pleased that you appreciated the convenient location, quiet atmosphere, water dispenser facilities, swimming pool, and the complimentary drinks from our restaurant.Your wonderful feedback truly encourages our team to continue delivering memorable experiences. We look forward to welcoming you back to The George Penang for another exceptional stay in the future.Warm regards,The Management TeamThe George Penang by The Crest Collection
酒店回复: Dear Guest,Thank you very much for your outstanding review and for sharing such a detailed account of your stay with us.We are truly delighted to hear that you were highly satisfied with both rooms, especially the improved soundproofing, convenient access to purified drinking water, and the thoughtful touches in our Executive room. It is also wonderful to know that our team assisted you with your luggage during the room change and took good care of your belongings — including your laptop — while you were out. Your kind words truly mean a lot to our entire team.We are especially grateful for your recognition of our friendly service and attention to detail, as this is exactly the experience we strive to provide for every guest. We also love your note about the murals around the hotel — they are indeed a hidden charm waiting to be discovered.Thank you once again for choosing The George Penang. We look forward to welcoming you back for another memorable stay very soon.Warm regards,The George Penang – The Crest CollectionManagement Team
房间很大很好，浴缸马桶都很干净，淋雨水很大，不错，有阳台，年三十晚上看到了烟花，楼下工作人员很热情，服务周到，泳池干净，人不多。定的三人间，一张双人床一张单人床，单人床没有因为是加的而降低舒适度，很不错。
这家酒店的位置特别好，经理及所有的华人工作人员都非常热情，可以感觉到非常真诚那种，经理特别介绍附近有洗衣店，后面去了真的很方便，旁边的按摩店也非常不错。大堂有个关于酒店介绍的历史长廊，特别好，我去东家酒店都没有关于这部分详细的介绍。二楼的电梯有非常详细关于娘惹生活习俗的介绍。
房间间隔合理，面积也大，送了很好吃的小零食和minibar，大厅的沙发床可以拉出来当床，特别合适4人家庭。晚上回来还有live表演，真的很赞，一边喝送的饮品一边听歌，非常惬意。
第二天的早餐也很好，现场炭烤面包，半生熟鸡蛋，槟城咖喱面汤底非常浓郁，真的不比外面差，椰浆饭正常水平，总的来说，早餐还是不错的。
最后唯一要批评的是洗手间的马桶缝隙有点脏，经理立刻叫负责卫生的领导马上过来查看，非常认真负责。还有酒店虽然面马路，我住的还是二楼，隔音玻璃质量过硬，关了窗基本听不见声音。
总的来说，价格不低，总体来说物有所值，大伙放心定。
乔治镇中心位置，去哪里都很方便，附近便利店，吃的也很多，附近景点基本上citywalk就可以到。酒店很有特色，出了房间门口走廊就看到游泳池。🤣附赠的小零食挺好吃的，想拍下来去便利店找找看，结果发现过期了一个月了，酒店这方面也太不上心了吧🥲
这个酒店真是超出预期的好。所有设施都很新，空间很大，双床房没有浴缸，大床房有，冰箱里有免费饮料。我们住二楼，房间走出来就是游泳池，旁边柜子里还准备了浴巾，不游泳往躺椅上一躺也很舒服。交通很便利，去各个地方逛都很方便，步行就能到达。刚好遇上马来重大的拜天宫庙会，离酒店就几百米路程，直接可以走过去，不用担心交通管制。
乔治槟城雅诗阁臻选——一次极其失望的入住体验。
首先，关于房间安排。我特意预定了带阳台的房间，期待能在槟城的清晨或傍晚享受片刻宁静与风景。然而，酒店却给我们安排了一间视野完全被遮挡的房间，什么都看不见，只有压抑和闭塞。整间酒店一共也就三四个这样的“全遮挡阳台房”，我们很“幸运”地成为入住者之一。我不禁怀疑，这样的安排是否因为我们是中国人？如果是这样，这种区别对待的方式实在令人心寒。
其次，酒店在宣传上存在误导嫌疑。网上展示的阳台照片与实际差距大，完全属于“照骗”级别。如果早知道是这样的景观，我绝不会选择这家酒店。此外，视野全遮挡的几间房间，酒店是否应该特别标注？以防误导顾客。
此外，硬件设施也出现问题。房间的电视机完全没有信号，报修后虽然有人来处理，但修完之后电视声音依旧诡异刺耳，经常关机重启，无法正常观看。另外，毛巾已破损，居然还在使用。
更让人无法接受的是服务态度。前台一位华裔长相的女员工全程冷漠、态度生硬，酒店整体服务意识也非常薄弱。值得肯定的只有两位员工——一位是戴头巾的穆斯林女员工，态度友善，沟通耐心；还有一位脸圆圆的男员工，相对热情。
此外，酒店距离清真寺非常近，早上六点多就会被吵醒。对于浅眠或对声音敏感的人来说，很难睡好。
这家酒店很好，酒店前身也是旧时的酒店，而且装修精致别具南洋风情。酒店还配有一家茶餐厅在一层，孩子说味道不错。房间里也很干净，小哥打扫卫生都是光脚进房的。不过有一个特点是，这家酒店还是很会控成本的,如果不找服务生索要，他们是不会主动提供牙刷二次供应的。另外还要说的是,
penang住在这里是真的很方便，因为penang慢节奏，去哪主打随性和city walk。这里可以步行10-20分钟去很多景区，包括娘惹博物馆，姓周桥，涂鸦街。反正一天在周围走走逛逛，打卡美食和轻松的生活是足够。我们定的小套房，活动空间很大，孩子们也很兴奋。
来槟城的朋友们可以考虑这家酒店，处于乔治老城中心位置，去哪都方便，性价比极高。房间很大，最重要的是有卫洗丽。酒店虽然没有洗衣房，但是出门右拐再右拐就有非常干净新开的脱鞋进入的洗衣房，11马币洗加烘，25分钟洗+25分钟烘，2天一家人衣服全搞定，效率杠杠的。泳池水超干净咸的，游玩泳膝盖锃亮，应该是软水吧。另外我看到打扫人员都是脱鞋再进入房间打扫卫生的，房间干净是有原因的。酒店周边全是网红店，去姓氏桥都可以走过去，grab也叫起来很方便。吃下来还是推荐大家吃2条街之隔的镁华冰室（早饭）、蒋氏餐厅（海鲜）、榴莲树树（榴莲），榴莲天下。 总之来旅游，考虑这家店没错的。
房间很不错，新入住🈶一份饮料和小零食，前台中文服务小美女美丽热情，感谢携程的面子，给安排一个拐角的大阳台，电梯旁边有饮水机，附近吃饭比较方便。挺安静的，晚上没有噪音。楼下有个不大的泳池挺漂亮，还送了两杯楼下餐厅的饮料。
第二天换了房型，不过也挺满意，隔音效果更好了，虽然配了耳塞，根本用不上。住的2楼，旁边就是游泳池，而且还有纯净水，直接去接用就可以了，另外补充一下，头一天住的行政房的水龙头的水直接就可以饮用，真的是考虑得很周全。服务生服务态度很好，第二天换房还帮我们把行李送到房间。我特别满意的一点是1号那天我们要出去玩，当时还没有换上房，行李寄存在酒店，我没想到的是就是电脑都帮忙保管，真的很好。这次入住体验很好。最后两张就是酒店附近的壁画，还有好多漂亮的，给大家留点空间😂