酒店回复: Dear Ivonne,Thank you for the fantastic review of Extended Stay America. We’re delighted to know you found your stay clean and comfortable, with the added convenience of kitchen utensils. We strive to provide a cozy space with thoughtful amenities. We’re glad you enjoyed your experience and hope to welcome you back soon. Sincerely,Hotel Management
5.0分
其他
Great stay for the price. There's not much for breakfast, but they are forthcoming about what they offer, just plan accordingly. Would stay again.
3.0分
情侣出游
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It was decent for the price, the staff was nice but I noticed a spot on the comforter & there was no real breakfast as advertised but there was a waffle House nearby that we went to.
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酒店回复: Dear Brooklyn, Thank you for taking the time to share your feedback about your recent stay. We are glad to know you found our staff to be nice and your stay to be decent for the price. However, we sincerely apologize for the housekeeping oversight with the comforter and for any disappointment regarding the breakfast offerings. Your comments are important, and we have shared them with our housekeeping and management teams to ensure improvements are made. We truly value your input and appreciate the opportunity to serve you, and we would be grateful to welcome you back.Sincerely,Hotel Management
2.0分
其他
Not a fan of this motel. Floor was dirty, and it was noisy all night long. Bed was uncomfortable.
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酒店回复: Dear Ann, We are truly sorry to learn about the concerns you faced with cleanliness, noise, and the comfort of your bed. Your experience does not reflect the standards we aim to provide, and we sincerely apologize for any inconvenience caused. Please know that we are addressing your comments with our housekeeping and maintenance teams to ensure improvements. We value your input, as it helps us enhance the guest experience. We hope you will give us another opportunity to serve you better. Sincerely,Hotel Management
1.0分
其他
I never stayed there. I changed my reservation on this app from 8/30 to 8/31… and no one will help me either get a room or refund!
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酒店回复: Dear Deborah,Thank you for sharing this with us. We regret to hear about the difficulty you encountered with your reservation adjustment and the lack of assistance you experienced. We realize how stressful it can be when plans change and the needed support is not provided. As your booking and payment were handled through an online travel agency platform, they would be best positioned to address any billing queries and provide detailed transaction information. Their customer service team has direct access to your booking details and can assist you with any payment-related matters. We appreciate your patience and hope to welcome you back for another stay soon.Sincerely,Hotel Management
4.0分
其他
The blind was really messed up. The problem looks like it was just tried to cover it up and hoping that no one would try to use them
4.0分
其他
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I loved the confirmation call before my trip. My room was clean. The only issue was the shower curtain didn't reach to the bottom of the tub. So therefore the entire bathroom was filled with water. I had to use every towl and even the bed sheet to mop of the mess.
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酒店回复: Dear Gina, Thank you for taking the time to share your experience at Extennded Stay America. We’re delighted to hear you appreciated the confirmation call and found your room clean and ready for your stay. However, we sincerely apologize for the inconvenience caused by the short shower curtain and the resulting water on the bathroom floor. Your feedback has been shared with our housekeeping and maintenance teams to ensure this is addressed promptly. We value your input, as it helps us improve the quality of our guest experience. We look forward to welcoming you back soon for a more seamless and comfortable stay.Sincerely,Hotel Management
4.0分
商务出差
Friendly Staff, Clean Room and kitchen was fully stocked with supplies.
4.0分
家庭亲子
The convenience of having a full fridge is really nice. The shower curtain hangs outside the shower pan so hard not to get the floor wet.
4.0分
家庭亲子
TV didn't work. Window totally smeared with hand prints. An extra blanket would have been nice since the bed coverings are so thin.
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酒店回复: Dear Denice, Thank you for sharing your experience. We're sorry to hear that parts of your stay didn’t feel as comfortable as they should have. Your note about the window and bedding is truly appreciated, and we understand how those details can affect the overall feel of a room. We will share your feedback regarding the television with our team. We hope you'll consider giving us another opportunity to provide a more seamless and restful stay.Sincerely,Hotel Management
干净，有厨房用具，床超级舒服
Great stay for the price. There's not much for breakfast, but they are forthcoming about what they offer, just plan accordingly. Would stay again.
It was decent for the price, the staff was nice but I noticed a spot on the comforter & there was no real breakfast as advertised but there was a waffle House nearby that we went to.
Not a fan of this motel. Floor was dirty, and it was noisy all night long. Bed was uncomfortable.
I never stayed there. I changed my reservation on this app from 8/30 to 8/31… and no one will help me either get a room or refund!
The blind was really messed up. The problem looks like it was just tried to cover it up and hoping that no one would try to use them
I loved the confirmation call before my trip. My room was clean. The only issue was the shower curtain didn't reach to the bottom of the tub. So therefore the entire bathroom was filled with water. I had to use every towl and even the bed sheet to mop of the mess.
Friendly Staff, Clean Room and kitchen was fully stocked with supplies.
The convenience of having a full fridge is really nice. The shower curtain hangs outside the shower pan so hard not to get the floor wet.
TV didn't work. Window totally smeared with hand prints. An extra blanket would have been nice since the bed coverings are so thin.