酒店回复: Dear Elsa,Thank you very much for sharing your feedback with us.We’re glad to hear that although the room size was compact, our service team made a positive impression and responded promptly to your request by arranging a complimentary room change. It’s also great to know that you enjoyed our convenient location and found it easy to get around during your stay.Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back again in the future.Warm regards,Ryan TanFront Office Manager
酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We’re delighted to hear that you enjoyed our convenient location next to the MRT station, Fort Canning Park and the nearby historical and entertainment areas. It’s wonderful to know that our surroundings contributed positively to your stay.We’re truly sorry to learn that the sound insulation, lobby fragrance and room size did not meet your expectations. Your comfort is very important to us and we understand how these issues could affect your overall experience. We will review your comments with our team to explore possible improvements, especially regarding noise control and the intensity of our lobby scent.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and pleasant stay.Warmest Regards, Leonard Toh | Front Office Supervisor
酒店回复: Dear Mengyichangzhu,Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed our front desk service, the soundproof and clean rooms, and the convenience of our location. It’s wonderful to know that having the subway entrance and a variety of nearby restaurants, including Chinese options, made your stay even more comfortable.Your kind words mean a lot to our team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back again soon.Warm regards,Ryan TanFront Office Manager
酒店回复: Dear Sir/Mdm,Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient and suitable for your stay with your family.We sincerely apologize for the noise issues you experienced, both from neighboring rooms and the hallways. We understand how important a quiet and restful stay is and will review measures to improve sound insulation and guest comfort.We appreciate your honest comments and hope to have the opportunity to provide a more peaceful experience on your next visit.Kind regards,Ryan TanFront Office Manager
酒店回复: Dear Longmenshikuruanxian,Thank you for sharing your feedback with us on your recent stay in Hotel Mi Bencoolen.We are pleased to hear that you had a great stay and enjoyed our convenient location close to the subway. At the same time, we understand your concern regarding the room rate difference compared to your friend’s booking. Room prices may vary depending on booking platform, time of reservation, room type, and availability, but we truly appreciate you highlighting this and will take it into consideration.Your comments are valuable and help us better understand our guests’ experiences.We hope to have the opportunity to welcome you back again and provide an even more satisfying stay in the future.Sincere Regards,PhilomenaExecutive Assistant Manager
酒店回复: Dear Anbenzhenxi,Thank you for staying with us and for sharing your feedback. We are delighted to hear that you found our hotel easy to locate and that our team was able to assist you with an early check-in. It is wonderful to know that your first visit to Singapore got off to such a smooth start.We truly appreciate your kind words and look forward to welcoming you back in the future.Warm regards,Ryan TanFront Office Manager
4.2分
高级双床房
家庭亲子
交通便利,离地铁站很近,隔音确实不太好,房间也比较小,前台服务很好。
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback on your recent stay in Hotel Mi Bencoolen. We are pleased to hear that you found our location convenient and appreciated the excellent service from our front desk team. We also value your comments regarding soundproofing and room size, and will take them into consideration as we work to improve our guest experience. We hope to have the opportunity to welcome you again.Sincere Regards,PhilomenaExecutive Assistant Manager
酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We are delighted to hear that you appreciated our excellent location next to the MRT station and the friendly service from our front desk team. It’s great to know that the room upgrade, including a comfortable queen-sized bed, exceeded your expectations and that you found the room spacious and good value for money in Singapore.We apologize for the noise near the window bed and appreciate your understanding. Your feedback is valuable and will help us improve our guests’ comfort.We look forward to welcoming you back on your next visit.Warmest Regards, Leonard Toh | Front Office Supervisor
酒店回复: Dear Valued Guest,Thank you for sharing such a detailed review of your recent stay with us in Hotel Mi Bencoolen. We are delighted to know that you appreciated our convenient location, daily housekeeping, and the warm welcome from our Chinese-speaking colleague at reception. Your kind words will certainly be shared with him and the rest of our team.We note your feedback regarding room size and soundproofing, and we truly appreciate your understanding and consideration of fellow guests. Please be assured that we are continuously working to enhance our guest experience and your comments will be valuable to our improvement efforts.It was our pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay.Sincere Regards,PhilomenaExecutive Assistant Manager
酒店回复: Dear Sir/Mdm,Thank you very much for your wonderful feedback and perfect ratings.We are delighted to hear that you found great value in your stay and appreciated our environment, service, and convenient location. It’s wonderful that you enjoyed the easy access to public transport, nearby attractions such as Fort Canning, churches, and museums, as well as the breakfast options right outside the hotel.Your kind words truly encourage us to maintain these high standards, and we look forward to welcoming you back for another outstanding stay.Warm regardsRyan TanFront Office Manager
房间较小,但服务人员太多很好,第一房间是电梯门口,提出需求后,酒店免费更换。酒店离树洞和亚坤餐厅都很近,步行可前往,位置很棒,推荐!
酒店位置优越,旁边就是地铁站。福康宁公园就在旁边。旧警署在公园旁边,克拉码头在警署旁边。之前看评论说隔音差没放心上,住了之后真心觉得以后要听劝,基本没隔音效果,走廊开门关门走路感觉就在自己房间。大堂香薰味道熏人。房间很小
前台多语言,对中国人友好。酒店隔音效果好,房间不大但够用,也比较干净,最最主要的是极其方便,出门就是地铁,附近吃喝饭店很多,也有不少华人餐厅,真的极其方便
小是真的小,隔音是真的差,隔壁房间一定是猪,闹钟从六点响到七八点就是不起,反反复复,服了!在走廊说话的人就像在你耳朵边讲话一样。
两母子住就还好👌🏻交通是真的方便。
各方面都不错,距离地铁也很近。但是同时间的价格居然比朋友定的贵。当场查价格也是我的贵一些。早餐餐厅有套餐。
第一次来新加坡,酒店位置很好找,根本没开导航,出了地铁站就看到了,不到七点就来了,工作人员依然态度很好,让我提前入住了
交通便利,离地铁站很近,隔音确实不太好,房间也比较小,前台服务很好。
酒店地理位置优越,旁边就是地铁站,前台服务很好,还免费给升级了房间其中一张是大床,房间比想象中要好,除了靠窗的小床睡着有点吵,房间也不小,这个价格在新加坡性价比真的很高
酒店服务台有一位会说中文的先生很热情周到,酒店地理位置优越,出门就是地铁蓝色b出口,去到各种景点都超级方便,600米左右就是武吉士,吃饭有个超级大的雅柏食阁,还有著名的观音庙也在附近。亚坤一家人就在不远处,商场也多。另外一边就是福康宁公园和博物馆。卫生也每天清洁,缺点是房间真的小,隔音差,不过住客们都很拎得清,没怎么吵闹。
很满意,因为我订的价格确实不是很高,您在新加坡来说的话,我觉得环境和服务都是很不错的,而且地理位置非常非常的方便,去地铁站呢,坐公交都很便利。步行就可以去到富康宁,然后这些教堂啊,还有博物馆,我觉得这是一个非常棒的酒店,而且门口都有吃早餐的地方,你不需要去很远。