酒店回复: Dear Elsa,Thank you very much for sharing your feedback with us.We’re glad to hear that although the room size was compact, our service team made a positive impression and responded promptly to your request by arranging a complimentary room change. It’s also great to know that you enjoyed our convenient location and found it easy to get around during your stay.Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back again in the future.Warm regards,Ryan TanFront Office Manager

酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We’re delighted to hear that you enjoyed our convenient location next to the MRT station, Fort Canning Park and the nearby historical and entertainment areas. It’s wonderful to know that our surroundings contributed positively to your stay.We’re truly sorry to learn that the sound insulation, lobby fragrance and room size did not meet your expectations. Your comfort is very important to us and we understand how these issues could affect your overall experience. We will review your comments with our team to explore possible improvements, especially regarding noise control and the intensity of our lobby scent.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and pleasant stay.Warmest Regards, Leonard Toh | Front Office Supervisor

酒店回复: Dear Mengyichangzhu,Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed our front desk service, the soundproof and clean rooms, and the convenience of our location. It’s wonderful to know that having the subway entrance and a variety of nearby restaurants, including Chinese options, made your stay even more comfortable.Your kind words mean a lot to our team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back again soon.Warm regards,Ryan TanFront Office Manager

酒店回复: Dear Sir/Mdm,Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient and suitable for your stay with your family.We sincerely apologize for the noise issues you experienced, both from neighboring rooms and the hallways. We understand how important a quiet and restful stay is and will review measures to improve sound insulation and guest comfort.We appreciate your honest comments and hope to have the opportunity to provide a more peaceful experience on your next visit.Kind regards,Ryan TanFront Office Manager

酒店回复: Dear Longmenshikuruanxian,Thank you for sharing your feedback with us on your recent stay in Hotel Mi Bencoolen.We are pleased to hear that you had a great stay and enjoyed our convenient location close to the subway. At the same time, we understand your concern regarding the room rate difference compared to your friend’s booking. Room prices may vary depending on booking platform, time of reservation, room type, and availability, but we truly appreciate you highlighting this and will take it into consideration.Your comments are valuable and help us better understand our guests’ experiences.We hope to have the opportunity to welcome you back again and provide an even more satisfying stay in the future.Sincere Regards,PhilomenaExecutive Assistant Manager

酒店回复: Dear Anbenzhenxi,Thank you for staying with us and for sharing your feedback. We are delighted to hear that you found our hotel easy to locate and that our team was able to assist you with an early check-in. It is wonderful to know that your first visit to Singapore got off to such a smooth start.We truly appreciate your kind words and look forward to welcoming you back in the future.Warm regards,Ryan TanFront Office Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback on your recent stay in Hotel Mi Bencoolen. We are pleased to hear that you found our location convenient and appreciated the excellent service from our front desk team. We also value your comments regarding soundproofing and room size, and will take them into consideration as we work to improve our guest experience. We hope to have the opportunity to welcome you again.Sincere Regards,PhilomenaExecutive Assistant Manager

酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We are delighted to hear that you appreciated our excellent location next to the MRT station and the friendly service from our front desk team. It’s great to know that the room upgrade, including a comfortable queen-sized bed, exceeded your expectations and that you found the room spacious and good value for money in Singapore.We apologize for the noise near the window bed and appreciate your understanding. Your feedback is valuable and will help us improve our guests’ comfort.We look forward to welcoming you back on your next visit.Warmest Regards, Leonard Toh | Front Office Supervisor

酒店回复: Dear Valued Guest,Thank you for sharing such a detailed review of your recent stay with us in Hotel Mi Bencoolen. We are delighted to know that you appreciated our convenient location, daily housekeeping, and the warm welcome from our Chinese-speaking colleague at reception. Your kind words will certainly be shared with him and the rest of our team.We note your feedback regarding room size and soundproofing, and we truly appreciate your understanding and consideration of fellow guests. Please be assured that we are continuously working to enhance our guest experience and your comments will be valuable to our improvement efforts.It was our pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay.Sincere Regards,PhilomenaExecutive Assistant Manager

酒店回复: Dear Sir/Mdm,Thank you very much for your wonderful feedback and perfect ratings.We are delighted to hear that you found great value in your stay and appreciated our environment, service, and convenient location. It’s wonderful that you enjoyed the easy access to public transport, nearby attractions such as Fort Canning, churches, and museums, as well as the breakfast options right outside the hotel.Your kind words truly encourage us to maintain these high standards, and we look forward to welcoming you back for another outstanding stay.Warm regardsRyan TanFront Office Manager