酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We are delighted to hear that you found your room clean, well-equipped, convenient for your stay and that you appreciated not needing a travel adapter. Our team is also pleased that you enjoyed our central location with easy access to Bencoolen MRT and nearby attractions like the Singapore National Museum, Fort Canning Park, Little India, Kampong Glam and Bugis.We also appreciate your comments regarding the room size and soundproofing. Your feedback is valuable and will help us continue to improve the comfort of our guests.It is wonderful to know that you felt our hotel offered great value for money during your stay. We look forward to welcoming you back on your next visit to Singapore.Warmest Regards, Leonard Toh | Assistant Manager

酒店回复: Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We are delighted to hear that you enjoyed our excellent location. Being within walking distance to Merlion Park, the National Museum of Singapore, the National Gallery Singapore, Fort Canning Park and Clarke Quay allows our guests to explore many of Singapore’s key attractions conveniently on foot. We are also pleased that you found the nearby dining options, public transport connections and accessibility between MRT stations and bus stops to be convenient and value-for-money.It is especially encouraging to know that our front desk team’s Chinese-speaking service and warm hospitality made a positive impression on you. We will certainly share your kind words with the team.At the same time, we appreciate your honest feedback regarding the room size and the mirror placement. As we are a centrally located city hotel, our rooms are designed to be compact; however, we understand that space and layout comfort are important to our guests. Your suggestion about adjusting the mirror position is duly noted and we will share this with our management team for consideration.Thank you once again for your constructive comments. We are grateful for your balanced feedback and hope to welcome you back for another pleasant stay in the future.Warmest Regards, Leonard Toh | Assistant Manager

酒店回复: Dear Sir/Mdm,Thank you for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed our central location and found it convenient for exploring nearby attractions, dining options, and public transport. It’s great to know the triple room met your needs and that you felt it was well-equipped and good value for Singapore. We appreciate your feedback regarding the soundproofing and will certainly take it into consideration as we continue to improve our guest experience. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future.Warmest Regards,Had Firdaus | Assistant Manager

酒店回复: Dear Feilaifeiqudedagongmeinv,Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We’re glad to hear that you found our location convenient and we truly appreciate your loyalty as a returning guest.However, we are very sorry to learn about the noise issues you experienced during your stay. We sincerely apologize for the inconvenience caused by the room being near the elevator and the lack of soundproofing which affected your rest. We understand how important a quiet environment is and we regret that this impacted your experience.Your feedback is extremely valuable and we will share it with our management team to review room assignments and explore ways to improve noise insulation for future guests. We hope you might reconsider staying with us in the future so we can provide a more restful and comfortable experience.Warmest Regards, Leonard Toh | Assistant Manager

酒店回复: Dear Sir/Mdm,Thank you very much for your wonderful and detailed review! We’re delighted to hear that you enjoyed our incredibly convenient location near Bencoolen MRT and the nearby food options, as well as the easy access to local attractions.We’re also pleased to know that our Mandarin-speaking staff helped make communication smooth and that you found the room comfortable, well-equipped, and good value for money despite its size.Thank you for your kind recommendation and confidence in booking with us. We truly appreciate your support and hope to welcome you back again soon!Warmest Regards,Had Firdaus | Assistant Manager

酒店回复: Dear Sir/Madam,Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen.We sincerely apologize for the distress and discomfort you experienced during your stay. Finding insects in the room, especially on the bed and pillow is extremely concerning and does not reflect the standards of cleanliness and comfort we strive to maintain.Please be assured that your feedback has been escalated to our housekeeping for immediate investigation and corrective action including a thorough inspection and treatment of the affected area. We take such matters very seriously and are committed to ensuring a safe and hygienic environment for all our guests.We truly regret that this incident impacted your experience and appreciate you informing us as it helps us address the issue promptly and prevent recurrence. We hope you will consider giving us another opportunity to provide you with the high standard of stay you deserve in the future.Warmest Regards,Leonard Toh | Assistant Manager

酒店回复: Dear Lienahu,Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We truly appreciate your kind comments about the cleanliness of the room and our convenient location. Being close to Marina Bay with a subway station just steps away, as well as nearby supermarkets, money exchange services and local eateries is something many of our guests find valuable and we’re pleased that it contributed positively to your experience.We also understand your concerns regarding room size and value for money. As space is at a premium in Singapore, room sizes and pricing can reflect the city’s overall market conditions. That said, we continuously review our offerings to ensure we provide the best possible comfort, service and overall experience for our guests.Your feedback is important to us and we truly appreciate your balanced comments. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warmest Regards,Leonard Toh | Assistant Manager

酒店回复: Dear Sir/Mdm,Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you were with your stay and that the experience did not meet your expectations, particularly given the price paid.We regret that the room size, temperature control, soundproofing, and breakfast arrangement caused you discomfort. Your comments regarding the air-conditioning, breakfast crowding, and overall value perception are taken very seriously and have been shared with our management and relevant teams for review. We also understand your concerns about how the hotel is presented online and will continue working with our partners to ensure photos and descriptions accurately reflect the guest experience.We sincerely apologize for the frustration this stay caused and appreciate you bringing these issues to our attention. While we regret that we were unable to meet your expectations on this occasion, your feedback is important and will help us improve moving forward.Thank you again for sharing your experience.Warmest Regards,Had Firdaus | Assistant Manager

酒店回复: Dear Sir/Mdm,Thank you very much for taking the time to share your detailed feedback. We’re pleased to hear that you were satisfied with our service and cleanliness, and that our front desk team was able to assist you in Chinese and arrange a room upgrade for your stay.We also appreciate your honest comments regarding the facilities and soundproofing. Your feedback is very valuable to us and helps us identify areas where we can continue to improve. We’re glad that the convenient transportation, nearby breakfast options, food centres, and direct MRT access from the airport added to the overall comfort of your stay.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future.Warm regards,Ryan TanFront Office Manager

酒店回复: Dear YVESYEOH, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen!We’re delighted to hear that you appreciated our convenient parking, the close proximity to the MRT station and the nearby food options. It’s great to know that our location made it easy for you to explore popular attractions like Chinatown, Marina Bay Sands and Sentosa. We truly appreciate your recommendation and we look forward to welcoming you back on your next visit.Warmest Regards, Leonard Toh | Assistant Manager