酒店回复: Dear Guest, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
一切都很舒服
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酒店回复: Dear Rafael, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us next time you are in our area. Sincerely,Hotel Management
1.0分
其他
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Made reservations a freed back and paid at time of book. Got there and they had double booked our room and said we did not pay. Front desk clerk was very friendly but io was still a huge inconvenience. Had to backtrack to find a hotel at 11 at night then had to go through ******* for refund. ******* handled everything perfectly I cannot complain but will not trust this place again with my reservation
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酒店回复: Dear Guest, We sincerely apologize for the double-booking issue and the inconvenience it caused, especially so late at night. While we are glad to hear our front desk associate was friendly, the reservation and payment confusion should never have occurred. We understand how frustrating it was to backtrack to another hotel and seek a refund through *******. Please know we are reviewing our reservation and system-verification processes to prevent this from happening again. We truly hope you will allow us another opportunity to welcome you back with a smoother, stress-free stay.Sincerely,Hotel Management
1.0分
其他
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The room not cleaned well. The bathroom door and frame had been forced open by a previous occupant, and was not usable. I reported it, but was not offered another room.
We stayed until morning and left. No more Extended Stays for us ever again.
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酒店回复: Dear Guest, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management
1.0分
商务出差
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I booked the room for 4 nights for $316 on Afterpay and made my deposit for $88 and I called the day I was supposed to be there and made sure my room would be held after 6 pm than I didn't get there until the next morning I arrived and they inform me I am on the do not rent list. And they wouldn't give me a full refund. When they should have told me when I called that I wouldn't be allowed to get my room. And they still wouldn't refund me the full amount. Now I'm fighting to get my money back.
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酒店回复: Dear Guest, We sincerely apologize for the frustration you experienced with your reservation. We understand how upsetting it must have been to arrive expecting your room, only to be denied accommodation. Please allow us to share your feedback with our team. Thank you for bringing this to our attention.Sincerely, Hotel Management
2.0分
其他
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I don't even know where to start with this place. Everything about this place was backwards. The TV was situated in such a way you couldn't see it from the bed, the trim in the bathroom was rotted as well as the subfloor under the shower pan. You could feel your feet sinking as you shower there was no coffee maker in the room, so I asked the front desk for one and they gave me one that still had a filter and old coffee growing mold inside it. Also, the coffee pot was missing the lid and since this was a "sneak a cup" coffee maker, it rendered the coffee maker completely useless. Breakfast was a joke and they even charge a dollar per outgoing call, even local calls, on the room phone. I'll spend a little more next time to stay somewhere else.
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酒店回复: Dear Guest, We sincerely apologize for the many issues you encountered, including the bathroom condition and your experience with breakfast and phone charges. This is far below the standard we aim to provide, and we appreciate you bringing these concerns to our attention. Please know we are addressing each point with our maintenance and housekeeping teams to ensure immediate improvements. Your comfort matters greatly to us, and we regret that we fell short during your stay. We hope you will consider giving us another chance. SincerelyHotel Management
1.0分
其他
The staff was nice but the room was disgusting. Definitely not cleaned well nor maintained.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our staff nice and welcoming. However, we sincerely apologize that your room did not meet your expectations in terms of cleanliness and maintenance. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams. Guest comfort and satisfaction are our top priorities, and we are committed to providing clean, well-maintained rooms. We hope to have the opportunity to host you again and deliver a much better experience.Sincerely,Hotel Management
4.0分
家庭亲子
The room was decent. Clean and served its purpose for us. Check in staff was phenomenal!
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酒店回复: Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Providing a comfortable space along with attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another pleasant visit.Sincerely,Hotel Management
2.0分
其他
The tv did not work. The floor was very sticky. It looked like soap that had dried over the entire floor.
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酒店回复: Dear Lisa, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
5.0分
其他
Amanda was hands down best front desk worker I've came across
酒店回复: A perfect 10! Thank you so much—we’re thrilled you loved it!
我本来打算在办理 24 小时旅行登记后立即上床睡觉。然而，烟雾报警器出现故障，需要维修，花了很长时间才完成。装备还算新，但衣服都湿透了。接下来我就知道，我买的新拖鞋的一部分沾满了泥土。该建筑是无烟王，但烟灰缸在前门，这是每天晚上聚集和听音乐的地方，直到中午12点左右。房间里的材料很薄，我能听到淋浴的声音。
一切都很舒服
Made reservations a freed back and paid at time of book. Got there and they had double booked our room and said we did not pay. Front desk clerk was very friendly but io was still a huge inconvenience. Had to backtrack to find a hotel at 11 at night then had to go through ******* for refund. ******* handled everything perfectly I cannot complain but will not trust this place again with my reservation
The room not cleaned well. The bathroom door and frame had been forced open by a previous occupant, and was not usable. I reported it, but was not offered another room.
We stayed until morning and left. No more Extended Stays for us ever again.
I booked the room for 4 nights for $316 on Afterpay and made my deposit for $88 and I called the day I was supposed to be there and made sure my room would be held after 6 pm than I didn't get there until the next morning I arrived and they inform me I am on the do not rent list. And they wouldn't give me a full refund. When they should have told me when I called that I wouldn't be allowed to get my room. And they still wouldn't refund me the full amount. Now I'm fighting to get my money back.
I don't even know where to start with this place. Everything about this place was backwards. The TV was situated in such a way you couldn't see it from the bed, the trim in the bathroom was rotted as well as the subfloor under the shower pan. You could feel your feet sinking as you shower there was no coffee maker in the room, so I asked the front desk for one and they gave me one that still had a filter and old coffee growing mold inside it. Also, the coffee pot was missing the lid and since this was a "sneak a cup" coffee maker, it rendered the coffee maker completely useless. Breakfast was a joke and they even charge a dollar per outgoing call, even local calls, on the room phone. I'll spend a little more next time to stay somewhere else.
The staff was nice but the room was disgusting. Definitely not cleaned well nor maintained.
The room was decent. Clean and served its purpose for us. Check in staff was phenomenal!
The tv did not work. The floor was very sticky. It looked like soap that had dried over the entire floor.
Amanda was hands down best front desk worker I've came across