I made a réservation at this hôtel on january 29th, 2025 for 5 Nights in August 2025 for a 2 bedrooms suite only to get a call the night before I was leaving for my trip to Tell me that they cant accomodate us (2 adultes, 2 teens and 1 kid) and they have to cancel my réservation!!! Now im leaving for my trip with my family not having another hôtel yet. I was so Mad when I got the call but the lady told me There is nothing she can Do except cancel everything.
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酒店回复: Dear isabellesP6258FX, We deeply regret the inconvenience caused by the last-minute cancellation of your reservation, especially with your family trip already planned. This is certainly not the level of service we strive to provide, and we sincerely apologize for the disruption it caused. We understand how frustrating and stressful this must have been, and we are reviewing what led to this situation to prevent it from happening again. Your feedback is very important to us, and we truly hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future. Sincerely, Hotel Management
I made a réservation at this hôtel on january 29th, 2025 for 5 Nights in August 2025 for a 2 bedrooms suite only to get a call the night before I was leaving for my trip to Tell me that they cant accomodate us (2 adultes, 2 teens and 1 kid) and they have to cancel my réservation!!! Now im leaving for my trip with my family not having another hôtel yet. I was so Mad when I got the call but the lady told me There is nothing she can Do except cancel everything.