Great place. Cathy and Kim in JBW bar and grill were very friendly and helpful. Great service and atmosphere ‼️check in was very smooth Tina and Lindsey were very welcoming and helpful. We haven’t been here that long, but everybody has been very helpful at every point of our stay.

We enjoyed the stay. Everyone was very courteous and helpful. We did not like no room service unless requested. This should be in writing in room on card. Also, it would be helpful to have a bellman to help with getting luggage down from room for senior citizens or women traveling alone. Maybe one of the valet attendants could assist if needed.

I reserved a regular room and received a handicap room. The issue was the shower water was all over the floor. Had to use some of the towels on the floor. Thought would receive room service but no room service was received during my stay.

Loved this hotel - clean, fun, great location. Only complaint was the shower. I didn’t like that it doesn’t have a shower door and no water pressure. Also we reserved a king and they gave us two queen beds. Not a deal breaker - I would definitely stay again.

******* got greedy and booked too many rooms. So they called me the day before (when I booked 6 months in advance) and told me they were just going to switch our room type. Had to argue to get the type of bed we wanted. But hotel/expedia refused to comp us for the room change. Paid for a room with a kitchenette. Didn’t get a room with kitchenette. But they still kept my money. Hotel manager couldn’t have cared less of course. Typical response…”call *******.” I’m sure they will care even less. Won’t use them in the future. And won’t stay at Margaritaville.