酒店回复: Dear Mr./Ms/ HanxiaorongtongxueThank you very much for your detailed and heartwarming review. We are truly delighted to know that you enjoyed our superb location near the beach and Terminal 21, as well as our spacious and bright rooms with fully equipped kitchen facilities suitable for families.It is especially rewarding to hear that you appreciated the fantastic pool view, the friendliness of our staff, and our thorough housekeeping standards. Your kind words about the excellent value for money and your intention to stay with us again mean a great deal to our entire team.Thank you as well for your high recommendation. We very much look forward to welcoming you back for another memorable stay in the near future.Warm regards,Panicha SaengyojarnAssistant Guest Service Manager

酒店回复: Dear Mr./Ms. AilvxingdelimaojiangThank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us.We are delighted to know that you found our apartment hotel to be of excellent value and appreciated our modern facilities. It is wonderful to hear that you enjoyed our prime location, just steps away from Central Festival and within walking distance to the beach and Walking Street, making your stay both convenient and enjoyable.We are especially pleased that the Sea View Executive Apartment suited your needs perfectly. Your kind comments about the spacious layout, large bathtub, and fully equipped appliances — including the refrigerator, microwave, washing machine, and complete kitchenware — truly mean a lot to us. We are glad these features enhanced your stay.Thank you as well for highlighting our rooftop infinity pool and the beautiful sunset views. It is always rewarding to know our guests create memorable moments there. We are also happy that you found the higher floors well soundproofed and appreciated our family-friendly atmosphere.At the same time, we sincerely appreciate your constructive feedback regarding the bathroom facilities and breakfast variety. Please rest assured that your comments about the hairdryer outlet, conditioner, and breakfast selection have been shared with the relevant teams for further review and improvement.Your practical tips for future travelers are also very helpful, and we truly value your balanced and honest perspective.Thank you once again for recommending us as a top choice in downtown Pattaya. We look forward to welcoming you and your family back for another wonderful stay in the near future.Warm regards,Panicha Saengyojarn Assistant Guest Service Manager

酒店回复: Dear valued guest, Thank you so much for the review during visit Somerset Pattaya. We are glad the daily laundry convenience made your trip more comfortable. It’s also wonderful to hear that having a fully equipped kitchen allowed you to enjoy your preferred breakfast providing that 'home away from home' feeling is exactly what we strive for.We look forward to welcoming you back to the heart of the city soon.Best Regards,Chunlika KhamlaGuest Service Manager

酒店回复: Dear Valued guest,Thank you very much for sharing your wonderful feedback with us.We are truly delighted to hear that you enjoyed our convenient location, especially the easy access to the beach through Central Pattaya. It is also rewarding to know that you found your room clean and tidy, and that our front desk team was able to assist you proactively with your luggage.We are especially pleased that you enjoyed our breakfast, particularly the chicken noodle soup — your kind words will certainly be shared with our culinary team. It is also great to know that you had a pleasant time at the pool and found it clean and well maintained.Your satisfaction means a great deal to us, and your encouraging comments motivate our team to continue delivering excellent service. We sincerely look forward to welcoming you back for another truly satisfying stay in the near future.Warm regards,Panicha Saengyojarn Assistant Guest Service Manager

酒店回复: Dear Valued guest,Thank you very much for your fantastic and detailed feedback. We are truly delighted to hear that your stay with us was the best part of your trip to Pattaya.We’re so pleased that you enjoyed our excellent location, just across from Central World and within easy reach of Pattaya Beach. It’s wonderful to know that the convenience of nearby food, drinks, and transportation made your stay even more enjoyable.We are also delighted that you appreciated our spacious and modern facilities, as well as the beautiful balcony views and sunshine. Your lovely comment about drying laundry in no time truly made us smile!Most importantly, thank you for recognizing our warm and professional team. We are especially happy that you noticed the effort put into celebrating Chinese New Year, as we always strive to create memorable experiences for our guests.Your kind words mean a great deal to all of us. We sincerely look forward to welcoming you back again on your next visit to Pattaya.Warm regards,Panicha SaengyojarnAssistant Guest Service Manager

酒店回复: Dear Mr. /Ms. Xiaoheiyachibai Thank you very much for taking the time to share your comments with us.We understand that the room and balcony size did not fully meet your expectations. Please kindly note that our entry-level rooms are designed in a standard size, and the balcony layout follows the building’s original building structure. We recognize that each guest may have different expectations regarding space and layout.Your feedback is truly appreciated and will be taken into consideration. Thank you again for sharing your experience with us.Kind regards,Panicha Saengyojarn Assistant Guest Service Manager

酒店回复: Dear Mr./Ms. BeijingtupangziThank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, nearby amenities, and found our facilities, service, and rooftop pool to be highlights of your experience.Regarding your comment about the one-bedroom suite, we appreciate your feedback and understand your disappointment. Our one-bedroom suites are priced based on their larger size, layout, and additional living space, while sea-view availability depends on the room’s location and building structure. We regret if this was not clearly communicated beforehand and that the view did not meet your expectations.Your feedback is truly valuable to us, and we will take it into consideration to improve clarity in our room descriptions and guest communication. We sincerely appreciate your insights and hope to have the opportunity to welcome you again and provide an even more satisfying experience in the future.Best regards,PanichaAssistant Guest Service Manager

酒店回复: Dear joejoe_819,Thank you so much for taking time to telling us about your stay at Somerset Pattaya. We are happy to learn that your family enjoy stay and more than that is happy to hear that you will be back to stay with us. We are looking forward to welcoming you back to stay with us in the near future. Best Regards,Chunlika KhamlaGuest Service Manager

酒店回复: Dear Valued guest,Thank you for taking the time to share your feedback with us. We regret to learn that your stay did not meet your expectations and that you felt disappointed with several aspects of your experience.Regarding the room design, our bathrooms are arranged according to the original building structure, and we understand that this may not be convenient for all guests. Your comment has been noted and shared with the relevant team for consideration.We are also sorry to hear that your service requests were not handled in a timely manner. This is certainly not the level of attentiveness we aim to provide, and we will review this matter internally to improve our communication and follow-up procedures.Cleanliness is very important to us, and we appreciate you bringing your concerns to our attention. Your feedback has been forwarded to our housekeeping team to ensure closer inspections and better standards are consistently maintained.While we regret that your overall impression was negative, we truly appreciate your honest comments, as they help us identify areas for improvement. We wish you pleasant travels ahead and thank you again for sharing your experience.Warm regards,PanichaAssistant Guest Service Manager

酒店回复: Dear Valued guest,Thank you very much for taking the time to share your kind feedback with us.We are delighted to hear that you enjoyed our convenient location right across from Central Department Store Pattaya branch, with easy access to shopping, dining options, and the nearby beach. It is also wonderful to know that you appreciated the beautiful scenery, our attentive team, and the plentiful breakfast selection.Your encouraging words truly mean a lot to all of us. We are thrilled to know that you would definitely return, and we sincerely look forward to welcoming you back again for another memorable stay.Warm regards,Panicha Saengyojarn Assistant Guest Service Manager