酒店回复: Hi Fangfeiziwoquyouwan,Thank you so much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed our convenient location, spacious and comfortable room, and tasty breakfast, especially the Indonesian fried chicken.It’s great to know we could provide a pleasant and easy stay near the airport. We look forward to welcoming you back to Fairfield Bali South Kuta on your next visit.Best regards,Hana PradameswariCluster Marketing Communications Executive

酒店回复: Hi there,Thank you for taking the time to share your detailed feedback. We are glad to hear you enjoyed our convenient location away from the heavier traffic and that the overall comfort and service met your expectations.It is also nice to know you had the chance to enjoy the rooftop pool bar experience. We appreciate your honest comments regarding breakfast pricing and beverage quality, as these insights are valuable for our ongoing improvements.Thank you for staying with us, and we hope to welcome you back again in the future.Best regards,Fairfield by Marriott Bali, South Kuta

酒店回复: Hi there,Thank you for sharing your experience. We're glad to hear that you enjoyed your stay, especially our breakfast and the warm service from our team. It’s great to know our location near the airport and the value we offer made your visit convenient and comfortable. We truly appreciate your kind feedback and hope to welcome you back again soon.Best regards,Hana PradameswariCluster Marketing Communications Executive

酒店回复: Hi,Thank you for your outstanding 10/10 review and for taking the time to share your experience with us. We are delighted to know that you enjoyed our breakfast and found our team to be warm and attentive.It is also wonderful to hear that your room was clean and well maintained. Your kind words about our amenities, service, and surroundings truly encourage our team to keep delivering a comfortable and pleasant stay for every guest.We look forward to welcoming you back to Fairfield by Marriott Bali, South Kuta for another relaxing experience.Best regards,Fairfield by Marriott Bali, South Kuta

酒店回复: 嗨，雪花✨， 感谢您抽出时间与我们分享您的体验。我们很高兴得知您喜欢我们的位置、我们团队的热情服务以及早餐的红豆粥。我们也感谢您对早餐口味的反馈，这有助于我们不断改进。我们希望再次欢迎您入住更长时间，以便您能享受我们提供的更多服务，包括泳池。 此致， Hana Pradameswari 集群营销传播主管

酒店回复: 您好，Ayutrip， 感谢您抽出时间分享如此周到的点评。我们很高兴得知，我们酒店靠近机场的位置以及房间的整体舒适度，非常适合您短期入住。您对清洁度和服务的赞赏对我们意义重大。 我们非常感谢您就浴室门和客房服务提出的反馈。我们会仔细研究这些细节，因为它们有助于我们改进，并为宾客提供更顺畅的体验。 很高兴听到您对此次住宿总体感到满意，我们希望您下次来巴厘岛时，欢迎再次光临。 此致， Hana Pradameswari 集团市场传播主管

酒店回复: 您好，Maik_AI， 感谢您抽出时间分享您的体验。我们很高兴听到我们的位置、服务和设施让您在短暂的住宿中感到舒适便捷。非常感谢您对我们团队和屋顶的赞赏。 我们也注意到了您对健身房的反馈，并将在未来进行改进。期待您下次来巴厘岛时再次光临。 此致， Hana Pradameswari 集团营销传播主管

酒店回复: Hi Ktkar,Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you found our location convenient for your travel needs.We truly appreciate you bringing up the points regarding the differences in information between Ctrip and our hotel. We understand how this can be inconvenient, and we’ll continue to work closely with our partners to ensure details such as airport transfers, pick-up points, and breakfast availability are communicated clearly and accurately.Your input helps us improve, and we hope to welcome you or your family again for a smoother, more enjoyable experience.Best regards,Hana PradameswariCluster Marketing Communications Executive

酒店回复: Hi there,Thank you for taking the time to share such a thorough review. We're truly sorry to hear about your experience and the discomfort it caused during your stay. Please accept our sincere apologies for the inconvenience — from the shower room conditions, delays in service, and missed expectations in communication. This is not the level of comfort and care we aim to provide.We understand how frustrating it must have been, especially since your stay was meant to be simple and smooth. Your feedback has been shared with our teams so we can learn from this and improve.Our Front Office team has had the chance to speak with you, and as a small gesture of goodwill, we’ve offered complimentary Marriott Bonvoy points. While this doesn’t undo your experience, we hope it shows that your voice is valued.Thank you again for helping us do better.Best regards,Hana PradameswariCluster Marketing Communications Executive

酒店回复: Hi there,Thank you for your feedback. We’re glad you enjoyed the hotel’s cleanliness and convenient location near the airport. We also appreciate your comments regarding the soundproofing. Please know that we take guest comfort seriously and will review ways to improve the room experience. We hope to welcome you back on your next visit to Bali.Best regards,Hana PradameswariCluster Marketing Communications Executive