酒店回复: Hi Fangfeiziwoquyouwan,Thank you so much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed our convenient location, spacious and comfortable room, and tasty breakfast, especially the Indonesian fried chicken.It’s great to know we could provide a pleasant and easy stay near the airport. We look forward to welcoming you back to Fairfield Bali South Kuta on your next visit.Best regards,Hana PradameswariCluster Marketing Communications Executive
1人觉得有用
4.6分
精致套房
家庭亲子
酒店在的街上去蛮多地方都还算方便,不在kuta不会堵死。酒店早餐还算不错,就是快一千的价格不算低。
图四楼顶pool bar用万豪积分换饮品的话很划算,不过不太好喝
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酒店回复: Hi there,Thank you for taking the time to share your detailed feedback. We are glad to hear you enjoyed our convenient location away from the heavier traffic and that the overall comfort and service met your expectations.It is also nice to know you had the chance to enjoy the rooftop pool bar experience. We appreciate your honest comments regarding breakfast pricing and beverage quality, as these insights are valuable for our ongoing improvements.Thank you for staying with us, and we hope to welcome you back again in the future.Best regards,Fairfield by Marriott Bali, South Kuta
酒店回复: Hi there,Thank you for sharing your experience. We're glad to hear that you enjoyed your stay, especially our breakfast and the warm service from our team. It’s great to know our location near the airport and the value we offer made your visit convenient and comfortable. We truly appreciate your kind feedback and hope to welcome you back again soon.Best regards,Hana PradameswariCluster Marketing Communications Executive
5.0分
城景高级双床房
朋友出游
早餐好吃,服务员特别热情周到,住宿环境卫生干净
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酒店回复: Hi,Thank you for your outstanding 10/10 review and for taking the time to share your experience with us. We are delighted to know that you enjoyed our breakfast and found our team to be warm and attentive.It is also wonderful to hear that your room was clean and well maintained. Your kind words about our amenities, service, and surroundings truly encourage our team to keep delivering a comfortable and pleasant stay for every guest.We look forward to welcoming you back to Fairfield by Marriott Bali, South Kuta for another relaxing experience.Best regards,Fairfield by Marriott Bali, South Kuta
4.7分
高级特大床房带阳台
情侣出游
原文
翻译由AI提供
Fairfield South Kuta 是一家不错的酒店,地理位置优越,离机场和纪念品商店都很近。员工友善热情。我订了含早餐的套餐;早餐种类看起来不错,但味道不太合我胃口,除了绿豆粥(bubur kacang),那个真的很好吃。因为我只是短暂地在附近逛逛,所以没能体验泳池。总的来说,这是一次舒适且价格实惠的住宿体验。
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酒店回复: 嗨,雪花✨,
感谢您抽出时间与我们分享您的体验。我们很高兴得知您喜欢我们的位置、我们团队的热情服务以及早餐的红豆粥。我们也感谢您对早餐口味的反馈,这有助于我们不断改进。我们希望再次欢迎您入住更长时间,以便您能享受我们提供的更多服务,包括泳池。
此致,
Hana Pradameswari
集群营销传播主管
点评来源 Trip.com
4.7分
城景高级双床房
情侣出游
原文
翻译由AI提供
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由于我们赶早上航班,所以选择了这家靠近机场的酒店。就价格而言,我们对酒店非常满意。
房间很干净。设施和备品虽然不多,但考虑到我们只住一晚睡个觉,已经足够了。
唯一让我们有些困扰的是浴室门,它很重,开关起来有些费劲,每次开关都会掉一些白色的油漆碎屑。
至于客房服务,味道一般般,和价格不太匹配……所以我们不太推荐。
酒店位置非常便利,开车到机场大概只需要10分钟。总的来说,我们对这次住宿很满意。
9 / 12
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酒店回复: 您好,Ayutrip,
感谢您抽出时间分享如此周到的点评。我们很高兴得知,我们酒店靠近机场的位置以及房间的整体舒适度,非常适合您短期入住。您对清洁度和服务的赞赏对我们意义重大。
我们非常感谢您就浴室门和客房服务提出的反馈。我们会仔细研究这些细节,因为它们有助于我们改进,并为宾客提供更顺畅的体验。
很高兴听到您对此次住宿总体感到满意,我们希望您下次来巴厘岛时,欢迎再次光临。
此致,
Hana Pradameswari
集团市场传播主管
酒店回复: Hi Ktkar,Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you found our location convenient for your travel needs.We truly appreciate you bringing up the points regarding the differences in information between Ctrip and our hotel. We understand how this can be inconvenient, and we’ll continue to work closely with our partners to ensure details such as airport transfers, pick-up points, and breakfast availability are communicated clearly and accurately.Your input helps us improve, and we hope to welcome you or your family again for a smoother, more enjoyable experience.Best regards,Hana PradameswariCluster Marketing Communications Executive
酒店回复: Hi there,Thank you for taking the time to share such a thorough review. We're truly sorry to hear about your experience and the discomfort it caused during your stay. Please accept our sincere apologies for the inconvenience — from the shower room conditions, delays in service, and missed expectations in communication. This is not the level of comfort and care we aim to provide.We understand how frustrating it must have been, especially since your stay was meant to be simple and smooth. Your feedback has been shared with our teams so we can learn from this and improve.Our Front Office team has had the chance to speak with you, and as a small gesture of goodwill, we’ve offered complimentary Marriott Bonvoy points. While this doesn’t undo your experience, we hope it shows that your voice is valued.Thank you again for helping us do better.Best regards,Hana PradameswariCluster Marketing Communications Executive
酒店回复: Hi there,Thank you for your feedback. We’re glad you enjoyed the hotel’s cleanliness and convenient location near the airport. We also appreciate your comments regarding the soundproofing. Please know that we take guest comfort seriously and will review ways to improve the room experience. We hope to welcome you back on your next visit to Bali.Best regards,Hana PradameswariCluster Marketing Communications Executive
航班到达已经12点,步行前往酒店10分钟,路很好走,感觉挺安全的,给的房间很大,住得很舒服,早餐尚可,有挺好吃的印尼炸鸡。作为机场临时住处,绝对5分。
酒店在的街上去蛮多地方都还算方便,不在kuta不会堵死。酒店早餐还算不错,就是快一千的价格不算低。
图四楼顶pool bar用万豪积分换饮品的话很划算,不过不太好喝
酒店靠近机场,非常适合早上赶飞机或晚上到达入住,价格也较合理,房间虽然小还比较新,肉眼看看还算干净,服务员比较热情。意外发现酒店早饭不错,虽然种类不多但都是喜欢吃的,还有班尼蛋。
早餐好吃,服务员特别热情周到,住宿环境卫生干净
Fairfield South Kuta 是一家不错的酒店,地理位置优越,离机场和纪念品商店都很近。员工友善热情。我订了含早餐的套餐;早餐种类看起来不错,但味道不太合我胃口,除了绿豆粥(bubur kacang),那个真的很好吃。因为我只是短暂地在附近逛逛,所以没能体验泳池。总的来说,这是一次舒适且价格实惠的住宿体验。
由于我们赶早上航班,所以选择了这家靠近机场的酒店。就价格而言,我们对酒店非常满意。
房间很干净。设施和备品虽然不多,但考虑到我们只住一晚睡个觉,已经足够了。
唯一让我们有些困扰的是浴室门,它很重,开关起来有些费劲,每次开关都会掉一些白色的油漆碎屑。
至于客房服务,味道一般般,和价格不太匹配……所以我们不太推荐。
酒店位置非常便利,开车到机场大概只需要10分钟。总的来说,我们对这次住宿很满意。
我在这里住了两天,因为要等飞机,酒店位置真是太完美了——离机场和周围的一切都很近。服务简直棒极了,员工都非常友好和乐于助人。房间温馨舒适,虽然比较标准,但维护得很好。屋顶是个放松的好地方,泳池也很棒。唯一不喜欢的就是健身房,太小了。总的来说,这是一次很棒的体验,服务非常出色。
帮爸妈订同一间酒店,就在登巴萨国际航站楼附近,走路前往机场大概15分钟,开车大概5分钟(不堵车情况下)。酒店总体来说是还可以,但不知道为什么携程与这家酒店在很多方面存在信息不对称,比如免费接送机、接机地点、早餐数等,携程的销售和订单信息、反馈信息与顾客实际了解的有很大不同,多次令到本人比较被动
本来是相信万豪系的酒店,所以就选择了万枫,没想到得到了这样的结果。绝对不推荐任何国人去这个酒店。
1、淋浴房内地面极滑,无防滑垫,无提醒标识,差点滑倒,为了不滑倒,只能用手臂支撑墙面,导致手臂淤青,疼痛了两天,无法拎东西。
2、淋浴房龙头:顶喷花洒有明显缺橡胶喷头,手持花洒的支架既不合理,无法调节角度,直接往淋浴间门喷,洗头洗澡都不方便。
3、淋浴房玻璃门没有和地面吻合,有一段空隙,水直接就漫出淋浴房。
4、需要地垫,电话前台1个小时都没人送,前后三次电话。直到我在电话里发火,才来送。
5、晚上10点左右,有人敲门送毛巾,明显操作错误,也没有道歉和解释。
6、酒店纸巾质量极差,洗脸后用纸巾擦干脸,满脸白色碎纸。
7、员工服务态度差:早上离开酒店外出游玩,和前台说,要找经理投诉。得到的回答是,经理晚上6点后不在。
8、酒店客房内洗衣服务注明,早上10点前将要洗的衣物给酒店,下午6点前能够洗好放回房间。为避免遗漏,特地在早上7点将衣物放到前台,告知洗好后放回客房。结果7:30才取回洗好的衣物,还是路过前台时,询问其他事情时,给的。
9、在酒店允许的游泳的时间内去泳池游泳,现场没有酒店服务人员和救生员。
环境不错 也挺干净的 离机场挺近的 送机服务就是前台给叫网约车 唯一缺点就是隔音太差了 大晚上楼道里说话都听的清楚