酒店回复: Dear GuestThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
酒店回复: Dear GuestThank you for taking the time to share your feedback. While we are glad you enjoyed our prime location on Orchard Road, we are truly sorry to hear about the condition of your bedsheets and the uneven paint in your room. This is not reflective of the standards we aim to maintain. Your comments have been shared with our Housekeeping and Engineering teams for immediate review. We’re continuously working to enhance the quality of our rooms, and your feedback will help us do better.We hope to have the pleasure of welcoming you back with a more comfortable stay.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
酒店回复: Dear GuestWe regret to learn of the challenges you experienced during your stay. Upon being informed of your concerns, our Front Office Manager promptly offered a complimentary upgrade to a suite for the remainder of your stay, which you declined. Thereafter, a refund for the final two nights was processed through the booking platform in view of your early departure. This refund was extended as a gesture of goodwill and constitutes our final resolution on the matter. We are in the midst of processing the refund and you should receive the refund within 14 working days. We note your subsequent requests for a full refund, medical expense coverage, and a formal apology. However, we must respectfully decline these additional claims. The document provided is a retail receipt and does not constitute a certified medical record establishing any connection between your health condition and your stay.While this was an unfortunate experience, we do hope to have the opportunity to welcome you back in the future and provide the high standards of comfort and service that our guests normally enjoy.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
3人觉得有用
4.7分
高级双床房
家庭亲子
酒店的地理位置优越，在乌节路的中心地带，吃饭、购物很方便。
酒店设施新、服务好，每个服务员都会和你问好。
早餐丰盛、味道赞👍
美中不足就是房间的设施感觉简单，配不上这样档次的酒店。
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酒店回复: Dear cdweier528Thank you for sharing your feedback.We also appreciate your comments regarding the room amenities and will use your input to continue enhancing the guest experience. We look forward to welcoming you back for an even more comfortable stay.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
4.5分
高级房
家庭亲子
Pullman Singapore Orchard铂尔曼乌节路酒店小住
裝潢是小众精品路线，漂亮精緻，很cosy的感觉。
地理位置极佳，酒店的服务好。
住宿体验感很棒。
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酒店回复: Dear MikaThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
酒店回复: Dear GXLZQThank you for choosing to stay with us and for sharing your experience.We are pleased to hear that some of our team members made a positive impression, especially being able to communicate with you in Mandarin. We appreciate your honest feedback regarding language and service, and we will continue encouraging our team to provide warm and welcoming experiences for all guests, regardless of language spoken.We sincerely apologise for any inconvenience caused, with regards to the towels and pool leakage. Please rest assured that we are actively addressing the issue with our Engineering and Housekeeping teams, to improve our facilities for future guests.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
5.0分
尊贵特大床房
家庭亲子
服务很好，值得一说的是，我们在酒店遗落了一
条水晶手串，酒店很有耐心的沟通，并将手手串寄出，十分感谢
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酒店回复: Dear 1101695891Thank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
这家酒店太棒了！房间干净舒适，床品柔软，设施齐全。前台服务热情周到，地理位置优越，周边美食购物方便。早餐品种丰富，性价比超高。下次旅行一定还会选择这里，强烈推荐给所有朋友！
酒店地段非常不错,就在乌节路，出行十分方便。但是床单上会有黑色的污渍，以及墙面粉刷颜色不均匀，这不是一个五星级酒店该有的品质
服务：0分
卫生：0分！请看图！
设施：0分 入住当晚使用坐便器时，才发现冲水是坏的！冲下去似洪水滔天！因太晚太累没有拍视频留证据！
总评：0分 服务态度极差极其恶劣！在该酒店住了一晚，因卫生严重不干净！导致我眼部受感染肿痛发炎！严重投诉这家酒店服务意识极其淡漠！极差极差极差！！！！！！！！！！
酒店的地理位置优越，在乌节路的中心地带，吃饭、购物很方便。
酒店设施新、服务好，每个服务员都会和你问好。
早餐丰盛、味道赞👍
美中不足就是房间的设施感觉简单，配不上这样档次的酒店。
Pullman Singapore Orchard铂尔曼乌节路酒店小住
裝潢是小众精品路线，漂亮精緻，很cosy的感觉。
地理位置极佳，酒店的服务好。
住宿体验感很棒。
房间有点潮湿，感觉湿哒哒的。没盖被子会冷，盖上又湿又闷。隔音效果很差，一整晚都能听到隔壁房间开门关门的声音，还有走廊上其他客人走动的声音，吵得根本睡不着。枕头也不行，没什么支撑力，躺一会儿就完全扁了，导致脖子和上背部都僵硬了。床单上还有些浅黑色的污渍。除了这些，其他都还行。入住和退房手续都非常顺利。
房间和床的大小还可以，但设施相当基本。只有一个沙发和一张小桌子。浴室也挺大，但天花板上的淋浴头需要维修（本来应该关掉的却一直在滴水）。客人需要步行到四楼换乘电梯，这点有点不方便。酒店离地铁站不太近（介于两个地铁站之间），不过公交车站倒是比较近。考虑到地处乌节路这个黄金地段，性价比还算不错，但如果能维护得更好就完美了。
说实话，这次来单独个人旅游，顺便看lady gaga演唱会，然后好的方面是，我感觉酒店前台实习生一个东北的小mm，和搞卫生的一个东北的男员工还挺好的，都会说中文还挺热心，但其余🇸🇬员工我觉得一般，因为我只会讲中文😂，我总心里觉得会流利英文他们是不是会高看一眼，这个地方就是离商圈很近，如果你是来购物的话定这里还行，不好的地方是我觉得这个酒店水池渗水太慢，偶尔会堵，然后毛巾有些是破的，由于我每天基本上大部分时间在外特种兵 所以这些我还是可以接受的。
服务很好，值得一说的是，我们在酒店遗落了一
条水晶手串，酒店很有耐心的沟通，并将手手串寄出，十分感谢
酒店地理位置优越，靠近许多商店和餐馆，出行探索城市非常方便。房间干净安静，床也很舒服。员工热情友好。