Staff were friendly and room was clean. Very convenient if you want to walk to river market. If you don’t want to use valet, there’s a parking garage at the bottom of the same street. There’s like even a little bodega very close. Really like the location. I booked this hotel because of all the amenities but didn’t use. The only critique I can give is to have the pool open later than 9pm. I like to go when all the kids are in bed or maybe have a no kids after 8pm policy
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酒店回复: Dear Kenitra,What a lovely review to receive! Thank you. We are so happy you enjoyed your experience with us. It's wonderful to hear you were pleased with the clean accommodations, our prime location in the River Market District, and the exceptional service we are proud to provide. Additionally, we will use your comments to plan for future improvements. We would love to welcome you back for another fantastic time at Hilton Garden Inn Little Rock Downtown on your next visit. Thanks again for the comments.
5.0分
商务出差
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Very nicely renovated hotel! We enjoyed the pool, the beds were comfy, and the rooms were spacious. ******* had that parking was an amenity, but it was not. You have to valet for $30 a night. I would definitely stay here again.
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酒店回复: It was a pleasure to welcome you to Hilton Garden Inn Little Rock Downtown, We're happy to hear you had a positive experience and that you appreciated our spacious and comfortable accommodations, as well as the opportunity to enjoy the pool. However, we're sorry for any confusion regarding the parking fee; this is an amenity available for a fee and the daily rate is posted across all platforms. Thank you for your comments, and we hope to have the chance to welcome you back on another occasion.
4.0分
商务出差
Excellent service- questions answered, remote wasn’t working in room, called front desk and he brought me a new remote right away
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酒店回复: Dear Lisa,Thank you for your review! We're glad our team provided prompt, helpful service and got your concerns taken care of quickly. We look forward to welcoming you back to Hilton Garden Inn Little Rock Downtown for your next comfortable stay!
4.0分
其他
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Hotel is very nice and rooms and bathroom are spacious for a new hotel. Only downfall is the required valet service. Sometimes they are readily available others you have to search for help. You can tell it’s a reoccurring theme by the reactions from the front desk.
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酒店回复: Dear Calvin,Thank you for sharing your thoughts. It’s great to hear that our spacious rooms and bathrooms enhanced your visit. However, it’s regrettable that our valet service created some frustration. Comments like yours help identify areas where consistency and responsiveness can be improved, ensuring a smoother experience for guests moving forward. We look forward to welcoming you back for a seamless stay at Hilton Garden Inn Little Rock Downtown.
5.0分
情侣出游
The staff were very nice at this location. The lobby was very nice and the rooms were clean and comfortable.
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酒店回复: Dear Nickona,Thank you for sharing your experience. It’s great to know you felt welcome from the moment you arrived and that your stay was both comfortable and enjoyable. We look forward to seeing you again for another visit.
2.0分
商务出差
Indoor pool below average. Valet is convenient but $30. So limited parking. No rooftop bar (under renovation) so no where really to chill outside, no patio.
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酒店回复: Dear Erin,Thank you for your feedback. We regret that our amenities did not meet expectations and that the temporary closure for renovations impacted your overall stay. Your comments are helpful as we continue to improve our guest experience. We hope to have the opportunity to welcome you back for a refreshed stay in the future.
5.0分
其他
Pleasant and quiet location conveniently located in the heart of the city.
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酒店回复: We're so glad we succeeded in providing you with the peaceful and relaxing downtown experience you were seeking, and we appreciate your perfect rating. It was a pleasure having you here, and we look forward to welcoming you back to Hilton Garden Inn Little Rock Downtown in the future.
5.0分
其他
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Great hotel! Good location
Loved the rooftop bar upstairs. Great service and rly good food. Room was clean and comfy. Staff was friendly. Great location! Able to walk to many different places.
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酒店回复: Dear Tenika,Thank you for staying with us at Hilton Garden Inn Little Rock Downtown! We're glad that our convenient location and pleasant amenities helped make your stay more enjoyable. Our team works diligently to ensure every guest has a delightful stay, so it is pleasing to hear of your satisfaction. Thank you for your perfect rating. It was our pleasure to host you, and we hope to do so again!
4.0分
其他
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VERY CLEAN, BUT
The hotel was VERY clean. Maintenance staff were all EXCEPTIONAL. Desk staff was slow and seemed unsure of the information they provided.
Attempted to contact a Manager when the Valet service was overwhelmed and taking a very long time for multiple guests, but was told no manager was available.
4.0分
其他
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I like everything except for the fact that you have to pay for breakfast when every other hotel is already included in your state so for the simple fact if I'm going to pay for breakfast I might as well go to a restaurant Denny's The waffle House or the corner if I got to paint
Staff were friendly and room was clean. Very convenient if you want to walk to river market. If you don’t want to use valet, there’s a parking garage at the bottom of the same street. There’s like even a little bodega very close. Really like the location. I booked this hotel because of all the amenities but didn’t use. The only critique I can give is to have the pool open later than 9pm. I like to go when all the kids are in bed or maybe have a no kids after 8pm policy
Very nicely renovated hotel! We enjoyed the pool, the beds were comfy, and the rooms were spacious. ******* had that parking was an amenity, but it was not. You have to valet for $30 a night. I would definitely stay here again.
Excellent service- questions answered, remote wasn’t working in room, called front desk and he brought me a new remote right away
Hotel is very nice and rooms and bathroom are spacious for a new hotel. Only downfall is the required valet service. Sometimes they are readily available others you have to search for help. You can tell it’s a reoccurring theme by the reactions from the front desk.
The staff were very nice at this location. The lobby was very nice and the rooms were clean and comfortable.
Indoor pool below average. Valet is convenient but $30. So limited parking. No rooftop bar (under renovation) so no where really to chill outside, no patio.
Pleasant and quiet location conveniently located in the heart of the city.
Great hotel! Good location
Loved the rooftop bar upstairs. Great service and rly good food. Room was clean and comfy. Staff was friendly. Great location! Able to walk to many different places.
VERY CLEAN, BUT
The hotel was VERY clean. Maintenance staff were all EXCEPTIONAL. Desk staff was slow and seemed unsure of the information they provided.
Attempted to contact a Manager when the Valet service was overwhelmed and taking a very long time for multiple guests, but was told no manager was available.
I like everything except for the fact that you have to pay for breakfast when every other hotel is already included in your state so for the simple fact if I'm going to pay for breakfast I might as well go to a restaurant Denny's The waffle House or the corner if I got to paint