We chose this hotel for the EV charges that they have but valet had let some big truck with a trailer behind it park there. So we could not charge our vehicle. We paid more to stay here for this reason alone since there were just as nice hotels that were cheaper but did not have the charges. The interstate road noise was awful also. Will not be staying here ever again.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your experience with the EV charging and the road noise did not meet your expectations. We strive to ensure all guests can enjoy the amenities they rely on, and I apologize that we fell short during your stay. We would appreciate the opportunity to discuss your experience further and hope you’ll consider reaching out to us directly so we can address your concerns.Safe Travels,Peter KartanosGeneral ManagerThe Westin Chattanooga
5.0分
其他
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Loved the stay, beautiful hotel. The only thing, they were short on was bell boys to help with cart and valet parking, took approximately 20 min, there were 4 people waiting for their cars. But everything else was great!
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酒店回复: Thank you for sharing your feedback. We’re thrilled to hear that you loved your stay and enjoyed our hotel. We appreciate your patience regarding the wait for valet and bell service and will share your comments with our team as we work to improve efficiency. It’s wonderful to know that everything else made your stay great, and we look forward to welcoming you back to The Westin Chattanooga soon!Safe Travels,Peter KartanosGeneral ManagerThe Westin Chattanooga
3.0分
家庭亲子
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The room was quite nice. The bed, however, was too firm and In some places I could feel something hard through the mattress; the pillows were like balloons. They were flat but filled with air. Whatever happen to the Heavenly Bed...? This was far from it and made the stay less comfortable. For that, I would not stay there again.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that your stay was impacted by the comfort of the bed and pillows, and that it did not meet your expectations. We take guest comfort very seriously, and your comments will be shared with our team to help us improve. We would appreciate the opportunity to discuss your experience further and hope you’ll consider reaching out to us directly so we can assist.Safe Travels,Peter KartanosGeneral ManagerThe Westin Chattanooga
4.0分
其他
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Staff was very friendly, atmosphere was great and the room was very clean. Only one concern (thus giving 4 stars vs 5) - housekeeping broke a bottle of cologne while cleaning the room/bathroom and didn’t make mention of it (couldn’t be missed, as it was laying on the side of the sink/toilet when I returned). Outside of that, everything else was great.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our friendly staff, atmosphere, and a clean room. I do apologize for the incident with the cologne and that it was not addressed at the time. This is certainly not the experience we aim to provide. Your comments have been shared with our team so we can prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide an even better stay next time.Be Well,Peter KartanosGeneral ManagerThe Westin Chattanooga
3.0分
商务出差
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Not the one…
Very disappointed with this hotel. Booked 3 rooms for 4 nights.
The walls are paper thin — you can hear literally everything from your neighbors, so there’s constant noise. Rooms on the pool side also suffer from a loud whistling wind noise. There’s a space under the door so light and noise from hallway enters the room.
The beds are completely worn out — you sink into a hole and wake up with back pain.
The elevators are extremely slow.
Housekeeping was poor: the bed wasn’t even made (pic), just new towels dropped off.
One of our rooms they didnt even clean during the entire stay. There’s no laundry service in the hotel; we had to find a dry cleaner ourselves, spending $60 on Uber and losing two hours.
The only positive point: the staff is very friendly and helpful.
Overall, a very disappointing experience — nowhere near four-star quality.
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酒店回复: We’re very sorry to hear about your disappointing experience and truly appreciate you taking the time to share your feedback. While we’re glad our staff was friendly and helpful, we sincerely apologize for the issues you encountered with noise, bed comfort, housekeeping, elevators, and lack of in-house laundry. Your comments are taken seriously, and we will use them to address these concerns and improve future stays. We hope to have the opportunity to provide a much better experience should you choose to stay with us again.Safe Travels,Peter KartanosGeneral ManagerThe Westin Chattanooga
酒店位置很好，窗外就可以观河景，顶楼餐厅有露台，餐厅工作人员非常友善，可以观赏日落美景，偶然还可以看到集装箱运输船出入港口！
非常抱歉，以上评论发错了，所**况不是这个城市的酒店！抱歉！
酒店温馨干净，档次很高，非常适合一晚的商务旅行。
那天，我们开着搬家卡车开了 13 个小时，半夜才到达酒店。我们累得筋疲力尽。停车场空无一人。我打了两次电话告诉他们我们迟到了。我们到达时，他们告诉我们，我们的小型搬家卡车和珍贵的艺术品不能停在酒店内。酒店外没有摄像头，将车辆无人看管是不安全的，所以我们不得不离开酒店，在路上找一家 30 分钟路程外的新酒店。我们以前在这家酒店住过几次，但再也不会来了。员工一点也不热情。酒店门前停满了大巴和卡车，所以我不确定问题出在哪里。我们还告诉他们，如果他们允许我们入住，我们会在清晨离开，而且太慷慨了。我们再也不会光顾这家酒店了。
喜欢这里的员工和餐厅。
不喜欢房间里的墙壁。周五晚上被隔壁房间里的暧昧行为吵醒。
不
We chose this hotel for the EV charges that they have but valet had let some big truck with a trailer behind it park there. So we could not charge our vehicle. We paid more to stay here for this reason alone since there were just as nice hotels that were cheaper but did not have the charges. The interstate road noise was awful also. Will not be staying here ever again.
Loved the stay, beautiful hotel. The only thing, they were short on was bell boys to help with cart and valet parking, took approximately 20 min, there were 4 people waiting for their cars. But everything else was great!
The room was quite nice. The bed, however, was too firm and In some places I could feel something hard through the mattress; the pillows were like balloons. They were flat but filled with air. Whatever happen to the Heavenly Bed...? This was far from it and made the stay less comfortable. For that, I would not stay there again.
Staff was very friendly, atmosphere was great and the room was very clean. Only one concern (thus giving 4 stars vs 5) - housekeeping broke a bottle of cologne while cleaning the room/bathroom and didn’t make mention of it (couldn’t be missed, as it was laying on the side of the sink/toilet when I returned). Outside of that, everything else was great.
Not the one…
Very disappointed with this hotel. Booked 3 rooms for 4 nights.
The walls are paper thin — you can hear literally everything from your neighbors, so there’s constant noise. Rooms on the pool side also suffer from a loud whistling wind noise. There’s a space under the door so light and noise from hallway enters the room.
The beds are completely worn out — you sink into a hole and wake up with back pain.
The elevators are extremely slow.
Housekeeping was poor: the bed wasn’t even made (pic), just new towels dropped off.
One of our rooms they didnt even clean during the entire stay. There’s no laundry service in the hotel; we had to find a dry cleaner ourselves, spending $60 on Uber and losing two hours.
The only positive point: the staff is very friendly and helpful.
Overall, a very disappointing experience — nowhere near four-star quality.