酒店回复: Thank you for your feedback, Paul. We're sorry to hear about the noise disturbance you experienced during your stay. We appreciate your understanding of our staff's hard work and will address this issue to ensure a quieter environment for our guests in the future. We hope you'll consider giving us another chance to provide a more restful stay.
酒店回复: Thank you for your review. We apologize for the booking troubles that you faced. We recommend contacting ******* customer support to further address your concerns.
酒店回复: Thank you for sending your valued feedback. We sincerely apologize for the inconvenience caused to you with the parking garage. It is a shared space and we try the best to accommodate our guests with our property maps and front desk guidance and we are sorry we missed this at check in. We also will pass this along to press for earlier check-ins. Our standard time is 4pm and we appreciate the feedback so we can improve in this area.
5.0分
家庭亲子
原文
翻译提供方：Google
我们喜欢这个地区，超级中心且舒适。非常干净，服务非常好。公寓超级舒适，我们喜欢它并且想回来。
酒店回复: Thank you for your review.
1.0分
情侣出游
原文
翻译提供方：Google
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我们到达时，房间温度是 55 度。锅炉无法加热房间。我们不得不让壁炉继续燃烧，并使用房间里的空间加热器。房间不干净。我们通过 ******* 预订，当我们试图解决问题时，Main Street 管理部门没有回电。
******* 告诉我们，Main Street 说他们不必回电，因为我们是通过第三方预订的。我们不推荐您入住此地。
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.
So first night we just could not control the temperature as thermostat was out of order of our room and it was pretty cold which made it really uncomfortable. We were about to check out at 11 but we got knocked on the door by 10:15 which was pretty aggressive considering this is a 4 star property.
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酒店回复: Thank you so much for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Check out is at 10am, prior to anyone knocking on the guest door, front desk normally calls the room first to speak with the guest before housekeeping go to the room to start cleaning. We take all guest comments seriously and will use your insight to improve. We hope to have the opportunity to welcome you back for a better stay in the future.
5.0分
家庭亲子
Everything was good! But the front desk person was a bit rude. He should learn to behave with customers. Overall it was all great
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酒店回复: Thank you so much for your feedback! We take all guest comments seriously and will use your insight to improve We’re happy you still enjoyed your stay and appreciate you taking the time to share your experience. We hope to welcome you back again soon!
5.0分
其他
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We had a two-bedroom with fireplace in LR. Corner unit sunny on two sides with mountain view. All clean and attractive. Access is excellent with garage below available after check in. It's walkable to many interesting locations, including lots of restaurants and the troll! Hot tub and pool were fun. We would stay here again.
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酒店回复: Thank you so much for your feedback! We’re thrilled you enjoyed your stay and appreciate you taking the time to share your experience. We hope to welcome you back again soon!
5.0分
情侣出游
Lovely stay at breck, great location, walking distance to everything we wanted to do. Staff was great.
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酒店回复: Thank you so much for your feedback! We’re thrilled you enjoyed your stay and appreciate you taking the time to share your experience. We hope to welcome you back again soon!
早上 6:37，酒店工作人员开始大声笑。他们一直大声说话和笑，直到早上 9:10。
不要误会我的意思，我喜欢快乐的人，尤其是那些努力让我们的房间舒适宜人的人。但在度假期间，早上 8 点之前不停地大声说话，是不行的。
我写信是为了说明我最近在贵酒店预订时遇到的一次令人失望的经历。11 月 19 日，我意外地预订了 11 月 19 日至 11 月 20 日的房间，但我原本打算预订 11 月 21 日至 11 月 22 日的房间。11 月 20 日，我在等火车时发现了自己的错误，并立即联系酒店经理解决问题。
经理承认这种错误是会发生的，甚至提到自己也犯过类似的错误。虽然他提出帮助我重新预订，但没有提供任何折扣或补偿，尽管我已经在最初的预订上花了很多钱，预订了两个我从未有机会体验的房间。
我预订这些房间是为了带我的配偶去布雷肯里奇进行一次特别的旅行，结果令人深感失望。我明白取消和缺席的政策是存在的；然而，这是一个无意的错误，我立即联系了酒店经理来解决这个问题。我希望得到某种形式的帮助，比如部分退款、重新预订的折扣或未来住宿的积分。
预订单上没有任何地方提到这是凯悦酒店。我们开车时找不到酒店，所以我们停车步行。还是费了一番周折，最后还是步行到了凯悦酒店，也就是我们预订的地方。地下停车场简直是一场噩梦。我们被告知只能在有凯悦标志的地方停车，但什么也没找到。我们迷路了，想回到预订台。4:30 之后房间还没准备好。总体体验很差。
我们喜欢这个地区，超级中心且舒适。非常干净，服务非常好。公寓超级舒适，我们喜欢它并且想回来。
我们到达时，房间温度是 55 度。锅炉无法加热房间。我们不得不让壁炉继续燃烧，并使用房间里的空间加热器。房间不干净。我们通过 ******* 预订，当我们试图解决问题时，Main Street 管理部门没有回电。
******* 告诉我们，Main Street 说他们不必回电，因为我们是通过第三方预订的。我们不推荐您入住此地。
糟糕的开始
我们的住宿开始得并不顺利。虽然前台服务员提供了很好的信息，但我却感到困惑。当我要求澄清几件事时，她笑着回答。我们都注意到了这一点。
当我们到达房间时，马桶溢水了，这不是我们的错。好消息是维修人员史蒂夫及时赶到并解决了问题。
So first night we just could not control the temperature as thermostat was out of order of our room and it was pretty cold which made it really uncomfortable. We were about to check out at 11 but we got knocked on the door by 10:15 which was pretty aggressive considering this is a 4 star property.
Everything was good! But the front desk person was a bit rude. He should learn to behave with customers. Overall it was all great
We had a two-bedroom with fireplace in LR. Corner unit sunny on two sides with mountain view. All clean and attractive. Access is excellent with garage below available after check in. It's walkable to many interesting locations, including lots of restaurants and the troll! Hot tub and pool were fun. We would stay here again.
Lovely stay at breck, great location, walking distance to everything we wanted to do. Staff was great.