Beds we comfortable but sheets were worn. Hated not having the room cleaned daily. Hated the breakfast frozen eggs patties are not good! Not being able to take towels to the room was rude .
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酒店回复: Thank you for sharing your feedback. We’re glad you found the beds comfortable, but we’re sorry to hear about the housekeeping and breakfast concerns. Your comments help us identify areas for improvement, and we’ll make sure they’re addressed with our team.
3.0分
家庭亲子
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Limited breakfast options (no milk for cereal, waffle maker out of service); burned out light bulbs in bathroom; I was given bath mats when I asked for extra towels. Mirrors were covered in finger prints;
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酒店回复: “Thank you for sharing your experience. We apologize for the issues with breakfast, room upkeep, and housekeeping, and we’ll work with our team to improve these areas for future guests.”
2.0分
家庭亲子
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When we checked in a 9:30pm, there were 4 guest registration cards and guest keys laying on the front desk. All those guests personal information was out for anyone to see and keys to their rooms just there for the taking. So many bad and very dangerous things could happen in that situation. We did happen to run into one staff member who was moving a gust from one room to another because their pull out sofa was inoperable. That employee said there is generally no one at the front desk after 9pm. That was not mentioned when our reservations were made.
In addition to what I would call this security breach, when we got to our room, it felt so damp and humid. In fact, there was a large fan sitting on the table in the room blowing. Like they knew something was wrong, but didn’t finish fixing it, or if this was their fix, it wasn’t a good one. Of course there was no one at the front desk to discuss this with.
Our bathroom had no shampoo in the shower in the bulk dispenser, but it did have a big metal grate over the back wall over the shower that was extremely rusty.
When we got up in the morning, after an obviously not great night of sleep, there was no coffee in the airports at breakfast and trying to find the un-uniformed employee to fill the coffee was a problem. There were several guests just kind of wandering around with empty coffee cups trying to find someone who would make new coffee and fill the coffee dispenser. We finally gave up and left to get our own coffee.
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酒店回复: Thank you for your feedback. We’re very sorry for the issues you experienced with security, room conditions, and breakfast service. Your comments are important to us, and we’ll be addressing them with our team to improve for future stays.
3.0分
其他
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Had to ask to switch rooms due to A/C issue which they tried to say was not a problem (was falling out of wall and could see outside around the A/C). Bed was clean/comfy. Breakfast poorly stocked. Tub didn’t drain.
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酒店回复: Thank you for your feedback. We’re glad you found the bed clean and comfortable, but we apologize for the issues with the A/C, breakfast, and tub drainage. We’ll address these concerns with our team to improve.
2.0分
其他
Eeeek.
No ice in entire hotel. AC unit air smelled musty. Hard to get ahold of front desk staff. No hot water 2 of 3 days.
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酒店回复: Thank you for your feedback. We apologize for the inconveniences with the ice, A/C, front desk availability, and hot water. We’ll work on addressing these issues to improve our guests’ experience.
3.0分
商务出差
aaaaaaaaaaaaaaaaeverything was fine except my husband got sick right after eating breakfast. He ate eggs and sausage and I did not. \ and I was not sick.
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酒店回复: Thank you for your feedback. We’re glad most of your stay was fine, but we’re very sorry to hear your husband felt unwell after breakfast. We’ll review this matter with our team immediately.
2.0分
其他
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The breakfast was bad, the bowl of apples were wrinkled and soft, the bread for toast was dry and hard, the food I ate tasted old like maybe past the expiration date, the condition and cleanliness of the breakfast area was not good, kind of like the person responsible for it just didn't give a crap. The bed was comfortable and I slept okay, the room and carpet were musty, overall the place could use a makeover. I feel like I overpaid for what I got by staying there.
4.0分
其他
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The hotel needs major updating Weird light in room coming apart TV not great hard to operate too much buffering No working ice machine in whole hotel Staff got ice in storage area where cleaners are kept just plain strange The gal at the desk was super nice and sweet
2.0分
其他
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Our toilet seat wasnt the same size as the toilet. Fridge unplugged and cable box unplugged.our room keys were just laying on top of the service desk so anyone could have messed with my room.
1.0分
家庭亲子
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I originally was very thankful the staff accommodated my request to be in the first floor due to an injury but that was where my positive experience ended. The motel hallways smelled horrible and the couches in the room needed a good clean. I had booked my room months in advance knowing it was a big weekend for tournaments. I had paid for 2 nights checked in for both nights but there was a glitch in their system and I was checked out after 1 night. They claimed that my room had already been snatched up and they had no room to accommodate me for the second night. Instead of calling the person who booked last minute I was asked to leave. I have yet to see the money refunded to my card. Never again will I stay here.
Beds we comfortable but sheets were worn. Hated not having the room cleaned daily. Hated the breakfast frozen eggs patties are not good! Not being able to take towels to the room was rude .
Limited breakfast options (no milk for cereal, waffle maker out of service); burned out light bulbs in bathroom; I was given bath mats when I asked for extra towels. Mirrors were covered in finger prints;
When we checked in a 9:30pm, there were 4 guest registration cards and guest keys laying on the front desk. All those guests personal information was out for anyone to see and keys to their rooms just there for the taking. So many bad and very dangerous things could happen in that situation. We did happen to run into one staff member who was moving a gust from one room to another because their pull out sofa was inoperable. That employee said there is generally no one at the front desk after 9pm. That was not mentioned when our reservations were made.
In addition to what I would call this security breach, when we got to our room, it felt so damp and humid. In fact, there was a large fan sitting on the table in the room blowing. Like they knew something was wrong, but didn’t finish fixing it, or if this was their fix, it wasn’t a good one. Of course there was no one at the front desk to discuss this with.
Our bathroom had no shampoo in the shower in the bulk dispenser, but it did have a big metal grate over the back wall over the shower that was extremely rusty.
When we got up in the morning, after an obviously not great night of sleep, there was no coffee in the airports at breakfast and trying to find the un-uniformed employee to fill the coffee was a problem. There were several guests just kind of wandering around with empty coffee cups trying to find someone who would make new coffee and fill the coffee dispenser. We finally gave up and left to get our own coffee.
Had to ask to switch rooms due to A/C issue which they tried to say was not a problem (was falling out of wall and could see outside around the A/C). Bed was clean/comfy. Breakfast poorly stocked. Tub didn’t drain.
Eeeek.
No ice in entire hotel. AC unit air smelled musty. Hard to get ahold of front desk staff. No hot water 2 of 3 days.
aaaaaaaaaaaaaaaaeverything was fine except my husband got sick right after eating breakfast. He ate eggs and sausage and I did not. \ and I was not sick.
The breakfast was bad, the bowl of apples were wrinkled and soft, the bread for toast was dry and hard, the food I ate tasted old like maybe past the expiration date, the condition and cleanliness of the breakfast area was not good, kind of like the person responsible for it just didn't give a crap. The bed was comfortable and I slept okay, the room and carpet were musty, overall the place could use a makeover. I feel like I overpaid for what I got by staying there.
The hotel needs major updating Weird light in room coming apart TV not great hard to operate too much buffering No working ice machine in whole hotel Staff got ice in storage area where cleaners are kept just plain strange The gal at the desk was super nice and sweet
Our toilet seat wasnt the same size as the toilet. Fridge unplugged and cable box unplugged.our room keys were just laying on top of the service desk so anyone could have messed with my room.
I originally was very thankful the staff accommodated my request to be in the first floor due to an injury but that was where my positive experience ended. The motel hallways smelled horrible and the couches in the room needed a good clean. I had booked my room months in advance knowing it was a big weekend for tournaments. I had paid for 2 nights checked in for both nights but there was a glitch in their system and I was checked out after 1 night. They claimed that my room had already been snatched up and they had no room to accommodate me for the second night. Instead of calling the person who booked last minute I was asked to leave. I have yet to see the money refunded to my card. Never again will I stay here.