What you see is what you get, but it’s really fine. Wouldn’t bring my wife or small kids, but I needed a two day (two night) base while deer hunting in nearby Kent County, MD.
This place was ideal.
5.0分
家庭亲子
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The staff was great, the room was great. Everything I expected. I would definitely stay here again. It was close to the college. TV worked, and AC was running properly. Nothing bad to say about the rest inn.
2.0分
其他
Shopping verity was fine. Sheets on bed not clean. I've never seen so many holes in walls before. Loud. Wow, very loud.
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酒店回复: Dear Ken,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.At Relax Inn Smyrna, we take great pride in providing our guests with clean and comfortable accommodations. Our guest reviews consistently reflect our commitment to cleanliness and delivering excellent service, and we regret that this was not your experience. We sincerely apologize for any inconvenience you encountered. Had we been made aware of your concerns during your 2 night stay, we would have done our best to address them promptly.We also want to note that we did our best to accommodate your request to have both of your rooms located next to each other. We hope your experience in the second room was more positive, and we appreciate your patience and understanding as we worked to meet that request.Your feedback has been noted and will be shared with our team as part of our continued efforts to improve our guest experience.Warm Regards,DhruvRelax Inn Smyrna
3.0分
其他
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Inexpensive but very basic
This is your basic motel. Reasonably inexpensive but you get pretty much the bare minimum. Note that this is an observation not a complaint--you get what you pay for.
The good: the room was reasonably clean except for someone's dirty t-shirt hiding behind the couch. You get a reasonably comfortable couch and bed. The shower works well. The room was decently large. Internet/Wifi was decent although not great.
The disappointing: That dirty t-shirt. There were no cups in the room; they seem to be handed out at the office only upon request. The room was very dark with only two inadequate nightstand lights. There were two dressers instead of a dresser and a small table with chairs.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We're glad to hear that you found our rates reasonable and appreciated the cleanliness, comfortable furnishings, and reliable shower and internet.We also truly value constructive observations like yours, as they help us identify areas for improvement. We sincerely apologize for the oversight regarding the item left behind the couch. This clearly should have been caught during our room inspection, and we will reinforce our housekeeping checks to prevent this in the future.Your comments about the room lighting, lack of cups, and furniture layout are noted. We understand how these details can impact comfort, and we'll be reviewing them with our team to see how we can make thoughtful improvements without compromising affordability.Thank you again for staying with us and for your balanced review. We hope to have the opportunity to welcome you again and offer a more polished experience.
2.0分
商务出差
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I didnt really like anything about this place. Bed was uncomfortable took 5 mins for water to get hot in the shower the shower was so someone was cooking food and it stunk up the whole place food small
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酒店回复: Thank you for your feedback. I'm very sorry to hear that your stay did not meet your expectations, and I truly regret that we missed the mark during your visit.We take all guest concerns seriously, and your comments about the bed comfort, water temperature, and food odor have been shared with our team for immediate review. Your experience is not what we aim to deliver, and we're committed to making the necessary improvements to ensure a more comfortable and pleasant stay for all our guests.While I wish your visit had been more enjoyable, I appreciate you bringing these issues to our attention. We hope you'll consider giving us another chance in the future to provide the kind of experience we’re known for.
4.0分
其他
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Stayed here one night during our travels. Small motel that’s a bit dated, but the room was clean and the bed was new and comfortable. The manager was very nice and helpful.
4.0分
家庭亲子
Clean, comfortable, and quiet. It was everything we expected plus more. That more being how well we were treated by the staff.
4.0分
其他
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Overall experience was good. Convenient clean and efficient for the price. Definitely on the cleaner side compared to other motels. Shops and convenience stores are within walking distance.
The walls are quite thin and the motel is directly next to a main road so if you are sensitive to sound or have kids, be aware... Even though I stayed in a room furthest from the road, the sound of traffic still carried in pretty loud.
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酒店回复: Dear Cameron,Thank you for taking your time to write a positive review of your recent stay with us. We do take a great pride in being the cleanest property in its tier. We hope to welcome you back when your travel brings you back to Smyrna.
4.0分
其他
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Comfortable bed
The room was clean and the bed was quite comfortable. It is a bit dated, and could use a bit of paint and sprucing up. Our room had only a blind on the window, so it was pretty bright overnight. I slept well and that was the purpose of ghe room. It was easy to get to and close to my final destination. Plenty of places to get food nearby. Friendly staff and cheap rate
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酒店回复: Dear Shelley,Thank you for taking your time to write a positive review of your recent stay with us! We appreciate your kind words. We value our guests' feedback and we are always improving to meet their expectations. We hope to welcome you back when you are in town.
4.0分
其他
in room 11 overall clean, the outlets could use replacement
What you see is what you get, but it’s really fine. Wouldn’t bring my wife or small kids, but I needed a two day (two night) base while deer hunting in nearby Kent County, MD.
This place was ideal.
The staff was great, the room was great. Everything I expected. I would definitely stay here again. It was close to the college. TV worked, and AC was running properly. Nothing bad to say about the rest inn.
Shopping verity was fine. Sheets on bed not clean. I've never seen so many holes in walls before. Loud. Wow, very loud.
Inexpensive but very basic
This is your basic motel. Reasonably inexpensive but you get pretty much the bare minimum. Note that this is an observation not a complaint--you get what you pay for.
The good: the room was reasonably clean except for someone's dirty t-shirt hiding behind the couch. You get a reasonably comfortable couch and bed. The shower works well. The room was decently large. Internet/Wifi was decent although not great.
The disappointing: That dirty t-shirt. There were no cups in the room; they seem to be handed out at the office only upon request. The room was very dark with only two inadequate nightstand lights. There were two dressers instead of a dresser and a small table with chairs.
I didnt really like anything about this place. Bed was uncomfortable took 5 mins for water to get hot in the shower the shower was so someone was cooking food and it stunk up the whole place food small
Stayed here one night during our travels. Small motel that’s a bit dated, but the room was clean and the bed was new and comfortable. The manager was very nice and helpful.
Clean, comfortable, and quiet. It was everything we expected plus more. That more being how well we were treated by the staff.
Overall experience was good. Convenient clean and efficient for the price. Definitely on the cleaner side compared to other motels. Shops and convenience stores are within walking distance.
The walls are quite thin and the motel is directly next to a main road so if you are sensitive to sound or have kids, be aware... Even though I stayed in a room furthest from the road, the sound of traffic still carried in pretty loud.
Comfortable bed
The room was clean and the bed was quite comfortable. It is a bit dated, and could use a bit of paint and sprucing up. Our room had only a blind on the window, so it was pretty bright overnight. I slept well and that was the purpose of ghe room. It was easy to get to and close to my final destination. Plenty of places to get food nearby. Friendly staff and cheap rate
in room 11 overall clean, the outlets could use replacement