Avoid staying at Jinja Nile Resort! My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues. Check-in and Room Issues Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes! Room Change and Further Issues After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning. Power Outage and Generator Issues When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working. The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it. Management Response We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures. Conclusion Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a better experience.
应该是金贾城市最好的酒店了，除了那个小岛野奢酒店Wildwater Lodge。
房间较为一般，枕头上有小虫子。这些都是其次。关键是酒店的路都是大石头铺的，拿着大行李特别不好走。我们的一个大行李到的第一天就被酒店工作人员拉到房间的路上给搞坏了。酒店连个抱歉都不说。
可怕的经历，从自然主义的角度来看非常美丽的地方，但结构，特别是工作人员都是从零开始的。晚上花了 2 个小时吃晚餐，忘记了问题，服务员也没有被告知产品是否有货。而此时酒店几乎空无一人。
唯一的缺点是汽车座椅没有安全带固定孩子。
除此之外，这里非常干净，地理位置优越，服务也很棒。
我们一行 14 人在乌干达逗留的最后 3 晚预订了该度假村的 8 间客房。我们通过旅游公司支付了 3 晚的费用，但在 2 晚后就离开了，并在坎帕拉预订了一家酒店，因为出现了很多问题，其中大部分问题都被酒店忽视或管理不善。我们遇到的其他问题包括： 缺少房间预订以及入住过程非常缓慢 入住时床湿/潮湿 淋浴溢出到卧室。已报告但未修复。电视有颗粒感，保险箱无法使用。钥匙卡停止工作许多房间没有毛巾。额外毛巾的请求被忽视 最大的问题是，一旦报告问题，就没有采取任何行动，除非多次追查，而且在很多情况下什么也没做。当我们离开酒店时，我们向经理 Vishal 解释了这一切。尽管他道歉了，但没有提出纠正问题的建议，也没有解释为什么收到的服务如此糟糕。这是一家管理非常不善的酒店。访问金贾时，请忽略所谓的 5 星级评级并寻找该地区的其他地方。
派对酒店……周五和周六在泳池边，很吵，后面有大喇叭，另一边的泳池酒吧里传来音乐，泳池里挤满了年轻人，他们从泳池酒吧跳进泳池，把水溅得到处都是。如果你希望在泳池边放松一下，读一本书，喝杯咖啡或啤酒——那就别想了！
工作人员非常友好，但管理不善。由于 Wifi 和空调的问题，我住了两个房间。客房服务不一致 - 要么缺少每次更换房间的清单，要么团队负责人不检查。接待处说他们会做些什么然后又忘了；提醒他们，但他们不回电话。然后我发现，团队没有保留日志 - 这是酒店前台管理的基本要求。预订时发送的酒店电话号码不再是他们的电话，管理部门没有更新列表。我从晚上 8 点到 10 点打了 9 个 Google 电话，无人接听。维护问题太多了，我无法在此列出。一个例子是游泳池周围的瓷砖破裂，很大 - 对客人的脚趾有危险，但这再次表明没有管理领导力。在它成立的那段时间里，它是四星级产品，但现在已沦为三星级产品。
我们晚上 7 点入座，点好饮料，等了 40 分钟才看到饮料，尽管我们自己找了服务员。相比之下，我们旁边的桌子服务很迅速，这让情况更加糟糕。服务员似乎更喜欢为白人客人服务，而不是普通乌干达人。无论是为了小费还是其他原因，都很难不注意到。自助餐价格过高，上菜延迟，缺乏创意和/或多样性。尽管最初的房费相对较高，但得知我们不得不为客房服务支付额外费用也令人吃惊。面朝尼罗河的房间根本看不到河景。树枝长得太大，挡住了任何有利位置。总之，我们通常都是很容易取悦的客人，然而，金贾尼罗河度假村未能兑现承诺。其他一切都可以掩盖起来，但公然根据种族/肤色对客人进行优待是不可接受的！此外，床上用品需要检查，因为我们睡觉时一直有奇怪的瘙痒感。 （我们最终在凌晨 3 点左右睡觉）我们必须在早上第一件事就是退房。
接待很棒。房间不错。景色完美。非常适合放松。自然环境中播放着索罗提歌曲。食物很棒，氛围安静。非常适合情侣、家庭甚至团体聚会。
Avoid staying at Jinja Nile Resort! My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues. Check-in and Room Issues Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes! Room Change and Further Issues After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning. Power Outage and Generator Issues When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working. The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it. Management Response We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures. Conclusion Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a better experience.