酒店回复: Hey Sunshine,We're absolutely thrilled that you enjoyed your four-night stay with us at Ruby Zoe. It's fantastic to hear that our central location was perfect for your needs, with easy access to transport links, diverse dining options, and the beautiful green spaces of Kensington Gardens and Hyde Park.We're glad to hear that our team made you feel welcomed and were responsive to your needs, and that you found your room to be clean. It's a part of our philosophy to provide down-to-earth service while ensuring cleanliness and comfort for our guests.And we're certainly glad the pizza at our bar hit the spot. We look forward to welcoming you back on your next visit to London and serving up another delicious pizza.Your Ruby Zoe Team
酒店回复: Hey Sunshine,We appreciate your feedback and are glad to hear you enjoyed our central location with its many conveniences. Our Lean Luxury philosophy aims to provide quality essentials in a central location at a great price, hence the compact room size, which is part of our concept. The unique room design, including the sink integration, is intended to maximise the space and create an open feel. However, we understand that everyone has different preferences and needs. If you prefer more space, our Wow or Loft rooms might be a better match next time.We're sorry to hear about the inconvenience caused by the Underground disruption. London is indeed well-connected and most of the time it's easy to get around, but unexpected disruptions can indeed happen. We hope you'll consider giving us a second chance to better meet your expectations and provide you with the high-quality experience for which we are known.Your Ruby Zoe Team
酒店回复: Hey Sunshine,Thanks for sharing your experience with us. We're really sorry to hear that your stay didn't fully meet your expectations. We strive to provide a warm, welcoming atmosphere for all our guests, so it's disappointing to hear that you didn't feel this from our hosts. Cleanliness is one of our top priorities, and we're sorry to hear that you found the bed sheets in your room not up to the standard we aim for. Our team should have rectified this immediately and we're sorry if the response was not as prompt and attentive as it should have been. We appreciate your feedback as it helps us improve, and we hope you'll give us another opportunity to show you the true Ruby experience in the future.Your Ruby Zoe Team
酒店回复: Hey Baobaohenwu,Thank you so much for the fantastic review. We're glad you enjoyed your stay with us and found our location to be prime. Our central location is indeed perfect for exploring London's vibrant dining scene and key attractions.We're particularly delighted to hear you found our service staff warm and thoughtful, and that you had a smooth check-in experience. It's also great you found our rooms clean and comfortable, and that you enjoyed our breakfast.We're already looking forward to having you back for another stay at Ruby Zoe.Your Ruby Zoe Team
这次伦敦玩连住了四晚，酒店位置很好，离诺丁山门地铁站非常近，街区干净安全，去地铁的路上就有个超市、麦当劳，附近吃饭的地方较多，附近是肯辛顿公园和海德公园。酒店员工很好很热情，有求必应，房间很干净，酒店楼下bar的披萨也很好吃～强烈推荐！
这家酒店各方面都做得不错。房间很干净，床更是超级舒服！我真想把床垫打包带回家。但对我来说，最棒的还是早餐。虽然服务方面有些地方需要改进（那是管理层需要考虑的问题），但作为自助餐，我大部分都是自己动手，所以没关系，食物很好吃！茶水间的茶品种类也很丰富。（参考我最后一张附图）
房间的布局非常高效实用。没有抽屉，只有一个衣柜。这种节约成本的方式做得很好。还有一个很大的电视，非常加分。从手机投屏也很方便。酒店的位置也很好，靠近地铁站和不错的超市。
我会向所有独自旅行的人推荐这家酒店。在这个街区感觉很安全。总的来说，这是一次很好的入住体验。
很棒的住宿地点，离诺丁山门地铁站只有3分钟步行路程，旁边就有麦当劳、Pret A Manger和Tesco Express。这是一个相当宁静的街区。房间又好又干净，Bose音响是个加分项。
大堂员工非常棒，也很友好。下次旅行还会选择住这里！
除了地理位置好之外，没什么可取之处，酒店非常的小，非常！稍微大一点的箱子都放不下，洗手池也是在卧室里面的，只有一个小凳子，非常的逼仄，完全施展不开身子，不过酒店周边很方便，有很多超市，也有咖啡店、麦当劳，另外就是地理位置比较好，距离景点比较近，也靠近地铁站，但是其实伦敦地铁很发达，住的离景区远一些也无所谓，地铁半小时怎么也能到了，再加上我们走的那天circle线停运，最后还是打车去的火车站，可见有时侯位置好在伦敦也不是绝对优势，随机的地铁停运，也会让优势变劣势。总之我不知道为什么能有这么高的评分，性价比真的不怎么地，如果这个酒店只有1000我会觉得这个评分正常，但是2000➕的酒店这种基础设施，这边的性价比极低
这是我住过最好的酒店之一！完全符合我的品味……色彩缤纷、充满活力、年轻时尚……我超爱他们酒吧风格的前台和友善的员工🥰 酒店位置非常便利，在一个可爱的街区。步行即可到达波多贝罗市集。离地铁站也只有5分钟路程，附近还有很多餐厅和咖啡馆❤️
前台不算热情，但不能说对方有区别对待。然后卫生一般，入住时就发现床单是脏的，太晚了就没让前台换了，第二天跟前台要求换床单，对方就几乎无眼神接触地应一句。这个态度，这个卫生，这个价位，就跟一般了！同时期同等价位的，我住过另外一间综合都比这间好，不建议前往！！
这次入住体验超棒！酒店位置优越，周边美食、景点众多，出行便利。房间干净整洁，设施齐全，床品舒适得像睡在云朵里。服务人员热情周到，办理入住迅速，还贴心提供游玩建议。早餐丰富多样，开启活力满满的一天。下次还来！
干净整洁，设施很新！
离诺丁山地铁站很近。
很喜欢他们提供的自助吧台，有干净的开水。
房间干净，有空调，到的早，有房间空着就让我们直接入住了，没等到下午3点，离公交地铁站都不远，附近有超市便利店，周围富人区比较安全，行李也可以帮忙寄存，整体不错
这家酒店地理位置优越，员工也都很棒。特别要提卡洛斯和简，但说实话，是酒店的全体员工让这家酒店充满活力。食物也很棒，我不明白他们为什么不多宣传一下餐厅。这里的披萨说实话比街对面的必胜客（Pizza Express）还要好吃，佛卡夏三明治也超赞。如果他们能再推出一款真正好吃的汉堡，那这里简直就是完美了！酒水不错，但和英国大部分地方一样（跟西班牙比起来）酒精度偏低。缺点嘛……酒吧区域的苍蝇还是有，挺烦人的。房间没有遮光窗帘，六月份早上四点就被太阳公公叫醒了，这简直不能接受。空调也完全不工作。我在一个月里住过不同房间，都是这样。它会在X小时后（我猜是6小时，但很难确定）自动关闭，而且就算你调到19度最大风力，也根本不凉快（相信我，我住在马德里，我把空调调到19度，30分钟内我就要冻僵了）。如果不是房间里盖的是冬天的羽绒被，这倒也还好。浴室超级干净，但是……我实在受不了透明玻璃淋浴间。抱歉，一点都不性感。床很棒，但枕头不行——太热了，因为是人造材质。听着，我喜欢这家酒店，我已经住过四次了，可能还会再来。但是……它在不该省钱的地方省了。我给高分的三个方面是：地理位置、酒吧，以及十倍棒的员工。超爱这里的员工和美食。