酒店回复: Hello, thank you very much for your wonderful review and for taking the time to share your experience with us.We are delighted to hear that you enjoyed the spacious design of our rooms, the high ceilings, and the practical layout of the bathroom. It is especially pleasing to know that you felt our hotel offers excellent value for money and that our reception team could accommodate your request for a higher floor and assist you with cutlery during your stay.Your comparison with other hotels in Frankfurt and Heidelberg is a great compliment to us, and we truly appreciate it. Feedback like yours motivates our entire team to continue providing a high standard of service.We would be very happy to welcome you back again in the future.Kind regards,Your Elements Pure Team

酒店回复: Dear guest,Thank you for your feedback and for sharing your experience.We sincerely apologize for any inconvenience caused by our parking situation. Unfortunately, we cannot guarantee parking for all guests. As our hotel is located in a densely populated area of the city, we are limited in the number of parking spaces we can offer on-site.For this reason, there is a public parking garage located right next to the hotel, available for all guests who do not have a parking spot.We hope this information helps for any future visits and we look forward to welcoming you again.Kind regards, Your Elements Pure Team