酒店回复: I'm sorry. We have no non-English employees. As with most hotels (and all rental services) we must have a valid payment card on file that is not a borrowed card to register a guest. I offer what is probably the cleanest hotel rooms in the state in an environment that has never had any security issues all at extremely competitive rates.
1.0分
其他
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First ice machine bathrooms Etc either did not work or were locked because they did not want people in them is what we were told. Breakfast was horrible. When asking the staff about issues with ice maker and bathrooms I was told that because of rude guest and people this is how things are. Incredible that that is the response you get would not recommend staying. As a matter of fact we were going to stay an extra night until all this happened.
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酒店回复: Dear Mr. Carpenter,We are sorry to hear that you were so unhappyWe value your feedback and will review your comments carefully.We take great pride in keeping our hotel super clean, maintaining a strong security record, and always being very competitively priced.Lisa HendersonGuest Services Manager
4.0分
其他
It's a safe area. The facility is kept up. The room was clean with plenty of hot water. Breakfast place is next door. I'd stay there again.
5.0分
其他
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This property is right next to the highway. It’s a very clean, safe place to stay when you grow weary of the long roads between Alabama and Mississippi. I visited 10 years ago. Even though the area has had beautiful and proper growth, this place is still my choice for a safe haven from road weary traveling. Worth every dollar spent.
1.0分
家庭亲子
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Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through *******. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service
2.0分
家庭亲子
Unaccomadating staff and put back in the furthest room when it was mostly empty. Do not recommend.
4.0分
其他
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The lamps were blinking and the entry light went out right away inside our room. And i wasn't a fan of the coffee maker being in the bathroom. But otherwise it was a clean hotel with friendly staff and they stayed on top of meeting any needs.
1.0分
其他
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The hotel charge me more than what it said it would and when I spoke to the front desk, they can barely speak English and they told me my bank charged me twice and my bank said that was ridiculous. So now I’m fighting to get my money back.
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酒店回复: As was described to your son at check-in, all hotels verify debit cards with a preauthorization. There is no money to "get back." You were not charged "more than what it said" regardless of what a call center employee may have told you. Management attempted to call you back three times but you will not answer the phone nor offer a message.
5.0分
其他
Nice stay
Everyone we came in contact with on staff was extremely pleasant and seemed to genuinely care about our stay. Was a pleasant over night stay.
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酒店回复: Thank you for your kind words. We're so pleased to hear that our staff made a positive impression and helped make your overnight stay a pleasant one.We work hard to offer super clean rooms, an impeccable security record, and extremely competitive rates, and it's always rewarding when guests take notice. We hope to welcome you again soon!
1.0分
情侣出游
Wouldn't let me use my reservation claiming my card was declining but went 3 miles down the road to another motel and the same card worked like a charm.
大堂不会讲英语
First ice machine bathrooms Etc either did not work or were locked because they did not want people in them is what we were told. Breakfast was horrible. When asking the staff about issues with ice maker and bathrooms I was told that because of rude guest and people this is how things are. Incredible that that is the response you get would not recommend staying. As a matter of fact we were going to stay an extra night until all this happened.
It's a safe area. The facility is kept up. The room was clean with plenty of hot water. Breakfast place is next door. I'd stay there again.
This property is right next to the highway. It’s a very clean, safe place to stay when you grow weary of the long roads between Alabama and Mississippi. I visited 10 years ago. Even though the area has had beautiful and proper growth, this place is still my choice for a safe haven from road weary traveling. Worth every dollar spent.
Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through *******. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service
Unaccomadating staff and put back in the furthest room when it was mostly empty. Do not recommend.
The lamps were blinking and the entry light went out right away inside our room. And i wasn't a fan of the coffee maker being in the bathroom. But otherwise it was a clean hotel with friendly staff and they stayed on top of meeting any needs.
The hotel charge me more than what it said it would and when I spoke to the front desk, they can barely speak English and they told me my bank charged me twice and my bank said that was ridiculous. So now I’m fighting to get my money back.
Nice stay
Everyone we came in contact with on staff was extremely pleasant and seemed to genuinely care about our stay. Was a pleasant over night stay.
Wouldn't let me use my reservation claiming my card was declining but went 3 miles down the road to another motel and the same card worked like a charm.