酒店回复: I'm sorry. We have no non-English employees. As with most hotels (and all rental services) we must have a valid payment card on file that is not a borrowed card to register a guest. I offer what is probably the cleanest hotel rooms in the state in an environment that has never had any security issues all at extremely competitive rates.
3.0分
家庭亲子
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It was very noisy all day and night. Someone kept trying to come in our door/ guess wrong room
Ac was very dirty vents and coils woke up with a nose bleed Told manager he said it was just the environment he gets them too. It’s ok for one night. But not if you need good rest. Breakfast area very small not much to choose from
5.0分
商务出差
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I stayed here for five days. Checking in was quick and easy. The staff was very friendly and accommodating. There was room service everyday. The room was clean and tidy. Overall, I really enjoyed my stay at this excellent hotel.
5.0分
家庭亲子
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Didn't stay for the breakfast. The room was fine. The bed was comfortable. The room was good.
Note to Management: The bathroom handle sticks and lets the water run continuously in the stool.
3.0分
其他
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Breakfast space is very small only one table and counter.
No elevator, we had to carry are suitcases up to second floor. I am 64 and I have physical issues, due to a accident.
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酒店回复: Dear Ms. Salatelis,Thank you for your feedback. While we’re sorry our layout didn’t fully meet your needs.We’re glad you chose to stay with us and remain committed to keeping our rooms very clean, our property secure, and our rates highly competitive.Lisa HendersonGuest Services Manager
1.0分
其他
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First ice machine bathrooms Etc either did not work or were locked because they did not want people in them is what we were told. Breakfast was horrible. When asking the staff about issues with ice maker and bathrooms I was told that because of rude guest and people this is how things are. Incredible that that is the response you get would not recommend staying. As a matter of fact we were going to stay an extra night until all this happened.
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酒店回复: Dear Mr. Carpenter,We are sorry to hear that you were so unhappyWe value your feedback and will review your comments carefully.We take great pride in keeping our hotel super clean, maintaining a strong security record, and always being very competitively priced.Lisa HendersonGuest Services Manager
4.0分
其他
It's a safe area. The facility is kept up. The room was clean with plenty of hot water. Breakfast place is next door. I'd stay there again.
4.0分
其他
Motel was clean and modern. Would have liked to been able to check in early.
5.0分
其他
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This property is right next to the highway. It’s a very clean, safe place to stay when you grow weary of the long roads between Alabama and Mississippi. I visited 10 years ago. Even though the area has had beautiful and proper growth, this place is still my choice for a safe haven from road weary traveling. Worth every dollar spent.
1.0分
家庭亲子
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Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through *******. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service
大堂不会讲英语
It was very noisy all day and night. Someone kept trying to come in our door/ guess wrong room
Ac was very dirty vents and coils woke up with a nose bleed Told manager he said it was just the environment he gets them too. It’s ok for one night. But not if you need good rest. Breakfast area very small not much to choose from
I stayed here for five days. Checking in was quick and easy. The staff was very friendly and accommodating. There was room service everyday. The room was clean and tidy. Overall, I really enjoyed my stay at this excellent hotel.
Didn't stay for the breakfast. The room was fine. The bed was comfortable. The room was good.
Note to Management: The bathroom handle sticks and lets the water run continuously in the stool.
Breakfast space is very small only one table and counter.
No elevator, we had to carry are suitcases up to second floor. I am 64 and I have physical issues, due to a accident.
First ice machine bathrooms Etc either did not work or were locked because they did not want people in them is what we were told. Breakfast was horrible. When asking the staff about issues with ice maker and bathrooms I was told that because of rude guest and people this is how things are. Incredible that that is the response you get would not recommend staying. As a matter of fact we were going to stay an extra night until all this happened.
It's a safe area. The facility is kept up. The room was clean with plenty of hot water. Breakfast place is next door. I'd stay there again.
Motel was clean and modern. Would have liked to been able to check in early.
This property is right next to the highway. It’s a very clean, safe place to stay when you grow weary of the long roads between Alabama and Mississippi. I visited 10 years ago. Even though the area has had beautiful and proper growth, this place is still my choice for a safe haven from road weary traveling. Worth every dollar spent.
Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through *******. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service