我们预订的时候，被告知酒店内有浴室。结果到了之后发现根本没有浴室。我们从苏格兰开了8小时的车，临时预订了一晚，就为了能洗个澡、休息一下，为今天接下来10小时的车程做准备，结果根本货不对板。酒店网站上应该清楚注明没有这些设施。

我们还被要求在雨中等了10分钟，然后又被告知要去街边的小店取钥匙。当时还没到晚上10点，工作人员理应在场的。

和布莱克浦的大多数建筑一样，建筑非常陈旧，房间非常小、肮脏、布满灰尘……从入口开始空间就很狭窄。早餐菜太粘了……除了经理的友善和地理位置，您可以步行游览小镇，那里有冬季花园、黑潭塔、海滨和一系列近在咫尺的酒吧和餐馆，无需开车，但我建议如果您想留在黑潭，请寻找一座新建的建筑，因为自从我 16 年前上次去那里以来，住宿设施方面的一切都没有改变。

If I could have given this zero I would have , my son paid for 2 nights here for all the family 10 adults and 5 children and a baby . We were the first to arrive used the key code to enter , the smell was terrible , the place stank of dampness , wallpaper hanging off the roof, the walls were wet through both visibly and to the touch , wires on the floor in the bar area , a trip hazard , very grimy everywhere. The bedrooms used the same code as the front door but we were unable to access them as it didn’t work . To compare this to the Bates hotel in Psycho would be complimentary . We were unable to stay here

Bedroom was very small for a standard double. Was told breakfast between 8.30 and 10am. Went down for 9.45 to be told we are too late. Discussed breakfast times till 10am and said we had paid for breakfast but still couldn't get any food. Absolute disgrace and certainly wouldn't book again. Should be ashamed of yourselves.

Avoid this hotel at all costs. We booked a one night stay with friends and upon arrival we were told we had no booking by the young guy who was the only employee on site. We both then showed him our email confirmations so he then rang his “boss” who was based in London ?? He then spoke to us via speakerphone on this lads mobile and said we had no booking ? He then changed his tune and said we’d cancelled ?? Now if we’d cancelled then why had we turned up ffs…..unfortunately we were on a tight schedule for a planned event so was never gonna get any alternative accommodation at short notice. The “boss” then said if we paid another £40 we could have a room ffs so after another few words reluctantly we paid the money just to get a bed for the night and make it to our event. After doing more research etc it seems that this “no booking” scam happens regular to people at this hotel so just avoid these con merchants. We have lodged a complaint with our credit card company so will be refunded 😡🤬😡🤬😡🤬

Hotel couldn’t find booking

Hotel said they didn’t have our booking even though we had proof… manager /owner no there in London all the time leaves a young lad who was very polite and tried to help but didn’t speak very good English so had to call owner who refused to admit we had a booking and said if we wanted a room had to pay again .. we had no choice as we was going to the darts so we was on a time restriction

We haven't stayed in this hotel for a while and won't be again its changed so much tried calling and calling to get checked in no1 was there to welcome us so the kind gentleman at another hotel allowed us to leave our bags at his hotel while we was at the winter gardens theater on returning we collected our bags and finally got into our hotel it's changed so much the owners I mean there could do a lot with place had no remote in our room for tv bedroom very small little space to move around said no vacancies in the window the other couple who was there said there was plenty of rooms vacant has there have been there a week and seen no1 else there it will put people of seeing that sign

The worst hotel I've ever stayed at! I've been coming to Blackpool for 25, so have stayed in many hotels. This one is the worst. On arrival, there is no door bell, so we were stood outside in the gail force wind for 20 minutes knocking on the door. It was a guest who let us in! We tried calling many times but no one answered The breakfast was stone cold and the toast (if you can call it that) looked like it had just been taken out the bag and served without going in the toaster! Plus, they had no teabags or butter on day 2! We were the 1st ones down for breakfast and they had to go out and get some. Surely, this is something they should be restocking before guests come down? The wardrobe was broken, so had to keep most of our clothes in the suitcase. When checking out, there was no one around. We could hear the staff chatting and we pressed the bell on the counter many times but they just continued to talk. Overall, very poor customer service, facilities are terrible and the breakfast was no good.

We stayed here in December, won’t be returning. to get into the hotel there was a telephone number on the door soaking wet we had to call twice to get someone in the pouring rain. our room was small but clean, very dated and we had no remote for tv and the young girl reply was oh that’s a shame and that was it. the bathroom had a terrible smell coming from it, the young girl did come and put cleaning products down and filled the room with air freshener. breakfast was not great cold all 3 days, had to ask for tea bag and butter all the time. no jams etc for toast there was another table who didn’t finish there toast so the young girl gave it a poke and then brought it to our table, we did ask for fresh and got it but shouldn’t have been giving someone’s left over toast. needs a lot of improvement but the young girl was so lovely and helpful but definitely won’t be returning.

Wouldn’t bother! Was stood outside the hotel knocking on the door and phoning the number for a good 10-15 minutes. No answer! Eventually found someone, was completely clueless about what she was doing. Was in complete darkness, very dated. I had no toilet or shower in my room and had to use a shared bathroom which wasn’t stated when I booked! Furniture in the room was knocked over e.g bedside lights. Didn’t even ended up staying there after. When I went back to get my bags a few hours later with a friend, there was a bloke stood outside trying to check in who was always struggling to find someone. No one was answering the door or phone to him and he was stood outside the street in the dark.